Marcos Paulo Oliveira Email & Phone Number

Experienced Support Manager and Senior Retail Consultant with a proven track record in the information technology and services industry. Expert in stabilizing Oracle Retail implementations, building and leading Support (Managed Services) practices, and establishing strong client relationships. Proficient in Requirements Analysis, PL/SQL, Unix, and Shell Script.Professional Accomplishments:-Led the stabilization of Oracle Retail implementation in multiple accounts, ensuring seamless operations and client satisfaction.-Pioneered the creation of the Oracle Retail L2 and L3 Support Practice in Mexico, successfully acquiring and structuring multiple Support Accounts.-Developed best practices for the support team, resulting in improved productivity and increased customer satisfaction.-Cultivated strong client relationships by gaining the confidence of senior leaders and executives, demonstrating enterprise architecture expertise and delivering exceptional results.-Created Sales Strategies, Requests for Proposals (RFP), and Statement of Work (SOW), leading to successful commercial deals and revenue growth.-Conducted interviews and vetted profiles to recruit highly skilled staff for the support team.

Listed skills include Oracle Applications, Java, Unix Shell Scripting, C, and 5 others.