· Led development and implementation of a new Petrobras Crisis Communication System, with new processes, workflows, documents and a new Crisis Communication Manual;· Acted in major corporate crises, such as the truckers strike in 2018 (an event with huge economic and social impact in Brazil), and in hundreds of critical events with local, regional, national and international repercussions;· Acted as Communications representative in Petrobras Business Support Team, a crisis management board led by a director which objective was to ensure business continuity. In this collegiate, I was responsible for discussing and defining corporate communications strategies and actions, for reporting and validating communication actions carried out locally and for approving content for internal and external stakeholders;· Led the multidisciplinary project Petrobras Pipeline Protection Program, which objective was engagement, information and awareness about the risks brought by the theft of fuel in pipelines and which included actions of media relations, advertising, sponsorship, internal communications and events;· Coordinated the development and implementation of plans to mitigate effects of potential crises;· Coordinated corporate communications team in dozens of corporate emergency exercises, including preparation, execution and evaluation;· Acted as crisis communication interface for Petrobras subsidiaries, affiliates and licensees abroad;· Held face-to-face work meetings at company units across the country (refineries, oil and gas exploration and production facilities, gas treatment units and corporate areas) to inform and engage leaders in crisis communications process;· Participated, as a member of corporate communications management team, in all stages of the annual elaboration of integrated communications plan, document with guidelines, strategies, tactics and actions

· Responsible for media relations process in local, regional, national and international levels, including strategic planning, attending media requests, executive briefings, media training, content production, organizing press conferences, events for the press and Petrobras Journalism Award (Prêmio Petrobras de Jornalismo);· Coordinated the press officers team, both at headquarters (Rio de Janeiro) and in regional units all over Brazil;· Responsible for contracting and managing support services as media training, news clipping, news analysis and reports, virtual press room (Petrobras Agency website);· Managed the press relations process during the biggest corporate crisis in Petrobras' history, Operation Car Wash (Operação Lava-jato, an investigation that revealed a huge corruption scheme involving Brazilian politics and some of Petrobras executives and had an immense reputation and economic impact). During this period, there was a substantial increase in number and complexity of media requests and news stories;

· Assisted the press manager in identifying and implementing improvements to the press relations process;· Responsible for attending highly critical media requests;· Worked as instructor on press relations at Petrobras University· Acted as an instructor in media training and briefings to Petrobras spokespersons;

· Responsible for media relations and advisory for Petrobras’ president and directors during international trips and events in the USA, Italy, Portugal, Japan, Chile and Trinidad and Tobago. Activities included planning and organizing one-to-one interviews and press conferences, media trainings and briefings;· Acted in media relations in the fields of Economy and Energy, attending media requests from Brazilian and foreign journalists;· Coordinated media relations work and the interface with two contracted PR agencies during “CPI da Petrobras” crisis (a parliamentary investigation on the company), in 2009;

· News stories gathering and production for local news TV programs RJ1, RJ2 and Bom dia Rio (broadcasted to Rio de Janeiro State, Brazil);