Marcos Felippe

Marcos Felippe Email and Phone Number

Sales Efficiency | Customer Experience Director | Quality | Strategy | Digital Transformation | Innovation |Customer Satisfaction | Automotive | Network Development | After Sales| Operation @ Nitzsche Consultoria
brazil
Marcos Felippe's Location
Curitiba, Paraná, Brazil, Brazil
Marcos Felippe's Contact Details

Marcos Felippe work email

Marcos Felippe personal email

n/a
About Marcos Felippe

Born in ABC, cradle of the automobile industry, I already had a defined profession from an early age.I started my career in production at suppliers in this industry and a few years later I was approved as one of the engineers who would implement the factory at Honda in the country. It was an incredible experience, getting to know a new culture and the country that was revolutionizing the industry with robotization, monitoring the installation of equipment, hiring and training employees and obviously getting the cars ready for the road.A turning point in my career from industry to commerce came with an invitation to be part of the consolidation of the Renault brand in Brazil, which required greatly expanding my horizons to learn how to sell the business to entrepreneurs and then guide and lead them to the results of performance in operation. I had the opportunity to work in all regions of Brazil and today I can say that in addition to really knowing the nuances of each one of them, I can also be proud of the results achieved, either by the initial implementation of the network in the South region, pillar of the results until today, by the development and growth of the 2-digit market share in the North and Northeast or the restructuring of the São Paulo network. While taking on new responsibilities, I always kept what I learned at the beginning that developing and training teams would be the best way to generate a high-performance environment and a good atmosphere in the work environment, and I always made the most of the ease of working on international projects, placing Brazil as a protagonist. I took the lead in the digital transformation process for the entire commercial department, conducted the diagnosis, built the action plan with the insertion of good practices from other sectors to improve customer satisfaction, engaging the entire company and thus improving from 13th to 1st in the Ranking. These initiatives and their lessons have enabled me to further expand my creativity in several projects and keep me in continuous learning through curiosity and the desire to surpass results.I have a degree in Mechanical Engineering, an MBA in Marketing and I seek continuous knowledge about digital ecosystems, startups and their business models. I am a sports lover, I love to travel and most of all I love my wife and our 3 children.

Marcos Felippe's Current Company Details
Nitzsche Consultoria

Nitzsche Consultoria

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Sales Efficiency | Customer Experience Director | Quality | Strategy | Digital Transformation | Innovation |Customer Satisfaction | Automotive | Network Development | After Sales| Operation
brazil
Employees:
19
Marcos Felippe Work Experience Details
  • Nitzsche Consultoria
    Consultor Setor Automotivo
    Nitzsche Consultoria Aug 2022 - Present
    Curitiba, Paraná, Brasil
    Gestão empresarial especializada em rede de concessionárias com foco em resultados.
  • Groupe Renault
    General Manager Of Sales Efficiency
    Groupe Renault Jan 2016 - Dec 2021
    Brazil
    -Implemented the methodology to increase profitability in conjunction with Finance and Marketing to optimize model, region and channel resources, bringing growth of 3.4 pp. -Coordinated successful new product launches with internal areas and dealer network, such as Kwid, Duster, Zoe and Captur 1.3 Turbo. -As a DND, I lowered the network's fixed costs by 31% with the adequacy of the structure, simplification of licenses and systems and in store standards. -Developed the business model of the future distribution network taking into account new technologies, convenience and consumption trends. -I implemented the digital transformation in all commercial direction with RDA, RPA and BOT solutions on 114 projects mapped and evaluated, generating a reduction of 25,000 hours/year. -I created the Escola do Comércio to hire the right profile, improve sales efficiency and reduce training and dismissal costs from high Turn Over rates, train professionals in both Hard and Soft Skills and insertion of content and trainers in the Hotel chain . Today with more than 10,000 trained professionals. -I implemented the hybrid digital and human platform, allowing: 9 pp increase in satisfaction with the Customer Service; 18 consecutive months at the Reclame Aqui level of excellence; evolution of the 64th. for 2nd. position in 2020 in the general ranking of the IBRC-Exame Magazine; and four times the best brand in the automotive sector and cost reduction of R$ 17.2 million. -Responsible for the diagnosis and execution of the C@re2.0 Quality Plan, achieving a 20pp improvement in the Satisfaction Index in the last 5 years, evolving from 13th to 1st position in 2020 in the Multi-Brand Manufacturer Ranking. - Implemented a Worth ix, self-adapted survey using artificial intelligence (AI) and focus on measuring customer decisions as a new view on NPS metrics Management of four direct, totaling 60 employees. Reporting to the Vice President of Sales and Marketing.
  • Renault Group
    National Retail Sales Manager
    Renault Group Jan 2012 - Dec 2015
    Sáo Paulo, Brazil
    Ensure the achievement of national retail sales targets by planning monthly commercial strategies, ensuring good competitive positioning and managing the budget for local commercial actions as well as regional cooperative media. Lead new product and project launch planning (interface with the areas involved within the Commercial area, such as Product Planning, Sales, Prices, etc.). Establish excellent communication, interaction and negotiation with the dealership association to establish annual commercial policies. Bringing Renault to surpass for the 1st time in this period the level of 5% of market share and occupying the position of the 5th most sold brand in the country.
  • Renault Group
    Regional Sales Manager São Paulo
    Renault Group Jan 2011 - Dec 2011
    Sâo Paulo, Brasil
    Management of regional sales and performance evaluation of dealerships. Responsible for restructuring the Renault network in SP, redistributing levels of importance between economic groups and bringing new partners to the brand. Negotiated and closed deals with resellers. Developed actions with Dealers such as sales events and regional fairs. Monitoring competitors and forecasting sales.
  • Renault Group
    Regional Sales Manager North-Northeast
    Renault Group Jan 2007 - Dec 2010
    Brazil
    Responsible for commercial, retail and direct sales activities in the region and development of the territorial coverage strategy with market share growth of 40% in the North and Northeast regions. Development and implementation of sales procedures reducing the dispersion of KPIs. Evolution of 18 economic groups from non-performing to performing (72 points of sale). Consistent growth in direct sales, from 8% to 15%, with no reduction in retail sales.
  • Renault Group
    After-Sales Manager Jan 2007 - Dec 2010
    Renault Group Jan 2003 - Dec 2006
    Brazil
    I was responsible for restructuring the Warranty area, implementing the Balanced Score Card and with it cost reduction by 20%. Simplification of After Sales Processes linked to the customer and our network of dealerships, implementation of the Kaizen methodology that increased tickets by 7%, reduced cases of fixed assets due to lack of parts and dead stock. I coordinated the implementation of the R Boost project in which we achieved a 15% growth in additional consultative sales of accessories and services.
  • Renault Group
    Commercial It Systems Developer Manager
    Renault Group Jan 2001 - Dec 2002
    Brazil
    Dealer Management System implementation with convergence of 40 different systems to just four.Coordination of priorities for the development of interfaces and systems between the internal areas of the Commercial Department and with the Association of the dealer network, as well as alignment and validation with Finance and Legal

Marcos Felippe Skills

Team Management Ppap Operating Systems Lean Manufacturing Management Vehicles Analysis Negotiation Coaching Automotive Engineering Continuous Improvement Apqp Portuguese Kaizen Automotive Business Planning Market Analysis Parts Powertrain Fmea Strategic Planning Business Strategy Ts16949 Product Development Marketing Management Engenharia Automotiva Planejamento Empresarial Sistemas Operacionais

Marcos Felippe Education Details

Frequently Asked Questions about Marcos Felippe

What company does Marcos Felippe work for?

Marcos Felippe works for Nitzsche Consultoria

What is Marcos Felippe's role at the current company?

Marcos Felippe's current role is Sales Efficiency | Customer Experience Director | Quality | Strategy | Digital Transformation | Innovation |Customer Satisfaction | Automotive | Network Development | After Sales| Operation.

What is Marcos Felippe's email address?

Marcos Felippe's email address is ma****@****ult.com

What schools did Marcos Felippe attend?

Marcos Felippe attended Fundação Getúlio Vargas, Imt- Mauá Instituto Mauá De Técnologia, Etec Lauro Gomes.

What skills is Marcos Felippe known for?

Marcos Felippe has skills like Team Management, Ppap, Operating Systems, Lean Manufacturing, Management, Vehicles, Analysis, Negotiation, Coaching, Automotive Engineering, Continuous Improvement, Apqp.

Who are Marcos Felippe's colleagues?

Marcos Felippe's colleagues are Thiago Borges Castelo Branco De Magalhães, Ricardo Fischer, Wagner Souza, Eduardo Vale, Gustavo De Godoi Cintra, Edson Matos, Ives Souza.

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