Marcos Figueiro Rossi Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

I am responsible for the creation of new projects, implementation, and sustainability.I work as an Information Technology professional who, after years of experience in IT project management, with extensive knowledge in project auditing, implementation, and monitoring, aims to assist companies of various sizes in improving their processes.Throughout this experience, I have prioritized close management of IT teams and their guidelines, to achieve excellence in the levels of services offered to clients, also conducting meetings with Directors of various companies.I practice coordination and monitoring of technical and behavioral performance, ensuring that the agreements between the company and clients are fulfilled with quality and operational excellence.Paying attention to details and personalization, I seek to analyze the needs of clients, specify services and technologies, scale teams, and project costs. The pursuit of an efficient IT department aligned with business objectives is constant. For this reason, I aim to manage services provided by suppliers, ensuring that SLAs are met without impacting the company's performance. Presenting operational and managerial reports, and reporting results by service agreements between companies, is another aspect I care about for all clients.Finally, I have the important responsibility of enabling technology and/or process changes based on IT best practices, focusing on security, compliance, and agility.By combining all these aspects, I can transform the operational aspect of projects and companies through excellent management that encompasses all areas of an organization.

São Paulo E Região, Brasil

Market-leading organizations are shifting from being purely cost-focused to becoming companies that are focused on delivering value.In this paradigm shift, the practice of purely operational performance measurement is being replaced by a comprehensive analysis of performance. These indicators enable departments to monitor their performance in a more precise and effective manner.Such an approach brings several benefits to organizations. For example, by implementing a complete and contextualized analysis of performance, the organization can achieve better alignment between departmental activities and the overall objectives of the company. This can help ensure that all department actions are aligned with the organization's vision, mission, and values.Furthermore, this thorough analysis helps increase transparency and accountability within the organization. With these indicators, the leadership team can assess the performance of each department, identifying strengths and areas that need improvement.This is what I aim to do at Serviços.com. This consulting company was born with the know-how and tools to bring operational efficiency to various sectors, such as Commerce, Production, Logistics, Healthcare, and Sports, among others.We understand the need for the IT department to be responsible for keeping services available and aligned with the organization's actual needs. Therefore, we contribute effectively to generating value for business by monitoring and controlling systems, activities, costs, projects, processes, and other assignments.Offering more than just technological and management solutions, but rather seeking the satisfaction and efficiency of our clients, is my greatest motivation.

Campinas E Região, Brasil

In this position, I was responsible for the IT department throughout Brazil, dedicating myself to management, logistics, sales, and surgical sectors. I coordinated the implementation of the new Technopark factory in Campinas with over 6,000 square meters.I also had involvement in business management processes, where I developed activities related to project management of systems, infrastructure, information security, internet services, and Business Intelligence. As such, my routine involved the redesign of ERP management systems (Production, Inventory, Finance, Tax, HR, Payroll, and Logistics) and CRM systems, aiming for greater efficiency and cost reduction.My role was crucial in establishing an in-house IT department, customizing IT processes, and reducing support time. Additionally, I was responsible for team management, negotiation with suppliers and internal clients to facilitate projects, as well as the development of new processes, audits, and management reports.Furthermore, I was responsible for specifying innovative projects for the company, such as IT process documentation, operational risk reduction, sales administration, barcode-based inventory control, strategic planning management system, e-commerce website for national and international distributor customer service, and mobile platform consumption.Finally, I managed third-party contracts, such as website and email hosting, internet links, telephony contracts, and print outsourcing. I implemented information security policies with backups, firewalls, antivirus solutions, and user training.

São Paulo

In this position, which marks the beginning of my professional journey, I was responsible for the technology department and the study center, introducing new technologies, innovating processes, and creating scientific knowledge bases.My responsibilities included determining requirements specifications, testing, and implementing a management system (G-CLíNICA) in partnership with an international team (G-SOFT, Uruguay). I created a system that met the Institute's needs by automating processes such as sending requests for exams and procedures and sending online XML billing directly to health insurance companies following the TISS standard.Furthermore, I provided training and support to users working with the G-SOFT system, obtaining feedback on what was developed to request modifications or new features. I also handled the preparation of management reports and indicators for the company's administration.As a milestone in this experience, I would like to mention the creation and updating of the Institutional website. Additionally, I served as the Head of the Center for Studies Department, where the company's surgery editing processes, data entry into medical records, and scientific work development take place.I was also responsible for supervising the technological area that provided updating and training courses for orthopedic doctors and physiotherapists.I was responsible for creating server and workstation backup routines.Lastly, I was in charge of ensuring operational functioning and increasing the number of national and international scientific publications for the Institute.

Master'S, Business Administration

Bachelor, Computer Science