The ICT Administrator is responsible for the regional ICT infrastructure with emphasis on deployment & support of regional technology and systems in accordance with ICT Gelita Group strategies, policies and operations. In addition, the IT Administrator is also responsible for the regional ICT user support and services with emphasis on professionalism and timely solutions for the users in all business areas.

Participate in the development of information technology framework together with the Information Technology Competence Centre in Germany Have the necessary IT knowhow (operations, network/telecommunication services, tools, client management, software applications, and processes) Manage projects professionally Provide an excellent user service Develop teamwork and motivate all IT staff Work with management to define operational plans and projects or new initiatives to optimize the business Have a good relationship within the GELITA IT community Keep current with technical developments, platforms, tools, technologies and issues to remain competitive Co-ordinate regional vendor relationships and activities Assure compliance, integrity and reliability of all information and systems with corporate standards.

● Administrating the cloud system into patches, recognition and restoration deployments ● Monitoring and analyzing network review to match on-demand inquiries● Determining and implementing strategies for cloud-based devices ● Operation and optimization of the global Microsoft server landscape as well as Microsoft Active Directory, Azure AD● Building links to and from multiple cloud network standards and managing firewalls ● Communicating with IT and non-IT professionals to form sure effective use of all services

● Receiving inbound calls from Digital O2 clients and their customers and providing general customer service ● Assisting with the resolution of client computer hardware and software, networking and general computer issues ● Providing support remotely either over the phone, email or via remote access● Providing on-site support and installation● Maintaining computer systems, software and networks ● Assisting with the configuration and installation of new hardware, software or network systems ● Taking responsibility for follow-up services and problem escalation to ensure customer satisfaction ● Researching questions/problems using available information resources

• Maintaining and administering computer networks and related computing environments including systems, software, applications software, hardware, and configurations in a timely fashion and upgrade the existing systems from time-to-time.• Troubleshooting, diagnosing, and resolving hardware, software, and other networks and system problems for optimal performance.• Replacing faulty network hardware components when required and configurations.• Responding to inquiries about software and hardware problems• Installing and downloading appropriate software• Procuring network equipment and managing subcontractors involved with network installation.• Ensuring efficient use of applications and equipment• Recommend improvements to network infrastructure and operations including hardware, software, operating systems, and communication channels.• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.

Support and maintenance of servers and data center, capacity planning and development of projects to improve corporate services. Realization and creation of users and maintenance of groups to grant privileges with access permission. Deployment of servers, including configuration of clusters for high availability with monitoring and compliance with the computational resources policies. Preparation of documentation of operational procedures.

- DevOps - Agile team Leader of Projects - SCRUM Management- Administration of all park of Linux servers (WEB) in the South region of the Brazilian Air ForceMonitoring and management of services / web servers (linux and windows), emails (postfix and zimbra) and database (mysql and psql)- Environment control and application management based on python frameworks, ruby ​​on rails and java applications. - Provide third-level technical support and delivery of Linux-based resources to support the operation and promote the satisfaction of the parties involved; - Manage incidents with a sense of urgency, commitment and focus on resuming availability as soon as possible, while recording a problem to address the root cause.- Administration of Linux servers with a focus on maximizing performance through adjustments, improvements and ensuring security through monitoring, updates and reliable installations. - Manage changes ensuring the planning, communication of the parties involved and execution, when approved, without significant impacts.

Technical customer service via calls, chat and phone. Resolution of difficulties regarding e-mails, dns, domain registration, website hosting. Provide N1 support for corrections in (php, asp.net, python, java, Django, Ruby on Rails) and configuration of services offered by kinghost, such as Database (MySQL, FireBird, PgSQL and MsSQL), CMS (Joomla, WordPress , FengOffice, PrestaShop, Magento, Moodle, Redmine, etc.), contribute to the continuous improvement of the services offered by the company.

Implantation of Print Environments, Monthly Meetings with Key Customers, Pre-implantation Client Infrastructure Analysis, Predictive and Corrective Maintenance, Disaster Recovery, Network and Content Management and Leadership of technical team in projects

Driver / Administrative Soldier at the Company of Anti-Aircraft Artillery at Canoas Air Base Driver and security of dignitaries at the V Regional Air Command and Driver of the Commander of the V Regional Air Command.