Marcos Solano Chacón Email & Phone Number

San José, Cr

Costa Rica

As CEO of Sign Bridge, I drive strategic growth and oversee operations for our specialized sign language interpretation platform. Leading a dedicated team, I ensure exceptional customer service delivery and foster innovation to empower effective communication solutions.Strategic Leadership: Drive company growth and alignment with our mission. Develop innovative solutions to meet client needs and empower effective communication through sign language interpretation.Team Management: Lead and develop a high-performing team, fostering a culture of collaboration, excellence, and innovation. Oversee customer service efforts to exceed client expectations.Business Development: Drive revenue growth and expand market presence through strategic partnerships and innovative solutions. Identify new opportunities and capitalize on emerging trends.Leadership Development: Support team members' growth through training, coaching, and mentorship. Cultivate a culture of continuous learning and development.

Costa Rica

As a Senior Tech Project Manager, I manage a team up to 15 engineers ensuring exceptional deliverables and support. I work very close with Directors, Subject Matter Experts, designers, developers, and QA teams to ensure flawless project execution, efficient resource allocation, financial stability, and client satisfaction. Crucial role in nurturing project management talent and contributing to process development, documentation, standardization, and tool enhancement. Additionally, they exhibit a deep interest, commitment, and passion for the industry, our clients, and the work produced.• Manage day-to-day activities within the Delivery Department, ensuring that projects align with organizational goals and requirements.• Champion Agile values and principles and assess Agile teams' status within assigned projects to identify improvement opportunities.• Support the implementation of effective Agile governance approaches, including ticket descriptions, metrics, dashboards, and reporting.• Oversee project management and resource allocation for designated projects, guiding project teams through all phases of successful program delivery.• Coordinate closely with Development and QA teams and maintain communication with all relevant stakeholders to ensure project scope and timelines are met.

San Jose, Costa Rica

• Develop and execute a comprehensive project management strategy, aligned with the organization's goals and objectives.• Identify resources required for assigned project activities and form teams to complete the activities.• Managing project scope, risk, quality, cost, change management and team supervision. • Working with project sponsor to develop project communications, set direction and goals, and determine priorities.• Lead, coach, and help diverse and dispersed project team members help each other to execute toward a common goal.• Develop and manage the operating budgets. Lead process-improvement initiatives that deliver financial targets.• Oversee the planning, execution, and monitoring of projects, ensuring adherence to timelines, budget, and quality standards.• Lead workflow systems/teams in complex, multi-skill environment.• Develop strong relationships with key stakeholders internally and across organizations.• Engaging all levels of the organization to develop a comprehensive plan, defining business requirements, and partnering with multiple partners to implementation.

San Jose Costa Rica

• Generate high-level plans, communications, and schedules on larger projects.• Monitor progress against objectives, while ensuring policies and practices are followed and accurate documentation is kept.• Senior executive responsible for providing leadership and guidance to Managers to ensure consistent administration according to the law, policies, and standards; define and implement any corrective actions needed to meet administrative and operational performance.• Experience in multi-year planning, monitoring, and executing projects and budgets.• Owning program strategy, end to end delivery, and communicating results to senior leadership.• Improvement of jobs allocation indicator from 21% in 2019 to 56% in 2021 for all graduates from public sponsor training program by aligning all processes and actors in the same direction and following labor market indicators. • Strong organizational, interpersonal, and team-oriented skills. • knowledge of Program Management lifecycle, and skilled at project management tools. • Improved and enforced evaluation processes for quality improvement.

San Jose, Costa Rica

• Responsible for leading a professional team of analysts who deals with social projects, working with communal organizations countrywide, functioning very closely with the National Director of Employment to secure goal achievement and developing objectives.• Experience in designing and implementing scalable operational frameworks and processes, driving efficiency and optimization.• Proactive, results-oriented, and adaptable, with a strong ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.• Conducted the development of operation manuals and service standards for the programmatic offer according to institutional guidelines and procedures.

San Jose, Costa Rica

• Finance and accounting analyst at the national pension direction, elaborating technical reports to grant pension rights to special regime applicants with charge to national budget, along with many other types of analysis to determine overpayment, underpayment, and adjustments to pension amount.

San Jose, Paseo Colon

• Overseeing operations, planning, coordination, control, and assuring KPI´s, goal achievement for customer services, and retention.• Directing the implementation of the call center, planning, coordinating, controlling, and assuring KPIs in legal collection, customer services, and retention. • As part of the managerial team, I was able to participate in meetings with potential clients presenting the company and bringing new business opportunities to achieve the operational and financial goals. • Liaise with external clients/vendors. • Organize staffing, including shift patterns and the number of staff required to meet demand.

San Jose Costa Rica

• Liaise with external clients/vendors to review monthly and quarterly reports. • Develop action plans, as needed, to drive performance to ensure meeting all KPI`s.• Facilitate client visits, audits, and tours while demonstrating knowledge and awareness of Our Client’s business and the ability to present this to suit client needs.• Implementation of new program´s quality approach, creation of the quality forms, definitions, and development of the approach making sure all operational and financial targets are achieved, following all corporative quality standards, and customer satisfaction goals.

Cartago Costa Rica

• Responsible for daily scheduling of service observation for quality assurance. • Working with nearly 60 supervisors in different locations, Costa Rica, Panama, Dominican Republic, and the United States. -Coordinating training activities for the training department, assigning training sessions to the different trainers. • Reviewing the staff performance, identifying training needs, and planning training sessions. • Monitoring random calls to improve quality minimize errors and track operative performance.

Cartago Costa Rica

Over the phone spanish interpretation

San Jose

Coordination of daily visits to customers, assigning work orders to technicians.- Selecting, interviewing and hiring technical personnel.- Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards

Bachelor'S Degree, Systems Engineering, Bachelor´S Degree

Licentiate Degree, Business Administration And Management, General, Licentiate Degree

Bachelor'S Degree, Business Administration And Management, General, Bachelor'S Degree