Marco Strom Email & Phone Number

Chaska, Minnesota, United States

Safely transporting students to and from school. Coaching and developing youth on the 9th grade baseball team.

Greater Minneapolis-St. Paul Area

• Cost Reduction Consulting for Telecom, Merchant Services, Small Package Shipping and Waste Services• Contract negotiation• Auditing historical invoices and recovery of billing errors• Vendor search, selection and Implementation• Ongoing quarterly monitoring to ensure services remain optimized• Contingency based fee structure simply sharing in the savings delivered to clients

Greater Minneapolis-St. Paul Area

I help youth groups including sports teams/church groups/non profits to achieve their fundraising goals. I secure exclusive discounts to high demand restaurants, merchants and retailers that are consolidated in a custom discount card sold by youth raising money from their programs.

Clearwater, Fl: Bright House Field

Managed inventory, processed sales and fulfilled customer orders at various vendor food stands at Bright House Field, the spring training facility for the Philadelphia Phillies.

Minneapolis, Mn

• Delivered effective strategic planning and daily operations management to drive excellence in contact centers. • Delivered forecasting, strategic staffing capacity planning, metric reporting and analysis, associate scheduling, call routing and real time monitoring for a multi-site 700 seat contact center.• Provided direct leadership to a team of 20 analysts across three locations with favorable feedback regarding leadership effectiveness. • Managed annual budgeting process for a $50-$75M operation including developing the business strategies to achieve $5-10M annual expense reductions. • Delivered 25% reduction in call volume demand across three years reducing total operating expenses by $18M.• Consulted leadership at all levels with business metrics and intelligence to influence decision making and provide status updates on business performance versus established goals.• Maintained strong relationships with key internal business partners including line leadership, finance, human resources, staffing, technologies, project management, products and vendor management.

Minneapolis, Mn

Delivered effective strategic planning and daily operations management to drive excellence in the Ameriprise contact centers.

Minneapolis, Mn

• Led team of seven analysts to deliver short term and long term volume forecasts and staffing recommendations for contact centers and back office operations. • Championed effort to develop first ever forecasting and capacity planning for the back office including the allocation of domestic and off shore volume and staffing requirements.• Delivered analysis and business intelligence to leaders on business performance, metrics, events and impact to volume, staffing and expenses.

Minneapolis, Mn

• Responsible for analyzing, reporting and driving the results of all service, financial and employee metrics.• Managed all aspects of expense management including annual budgeting, forecasting, reengineering and reporting monthly results.• Designed and managed ongoing metric reporting and goal achievement tracking.• Managed day to day operations of the 120 seat contact center of Retirement Services.• Successfully led real time workforce planning analysts, team leaders and a Six Sigma Black Belt project manager.• Co-led reengineering project to launch a second service site and managed the vendor relationship for two years.

Minneapolis, Mn

• Hired, trained and provided leadership to a team responsible for accurate and timely deposits into employer sponsored 401(k) retirement plans.

Greater Minneapolis-St. Paul Area

• Marketed to prospective clients through phone and mailing campaigns. • Provided financial planning consultation to clients and sold financial services products including mutual funds, brokerage, insurance, annuities and cash management strategies.