Manager, Operations Support Group
CurrentDirect support of company wide Operations Department through the development, leading and managing of the Stephenson's ProDesk and Order Fulfilment Group. Stephenson's ProDesk focuses on providing select customers with a single point of contact for all their equipment rental needs. Service offerings are customized to meet each unique customer's buying behaviours and key decision making drivers. Value added services as well as customized reporting in combination with exemplary customer service provide clients with a comprehensive offering.Stephenson's Order Fulfilment Group focuses on streamlining the fulfilment process across the organization while dramatically improving efficiencies and boosting productivity throughout all branch locations. Prioritization of logistical as well as service and repair resources for all product lines has allowed for greater utilization of organizational assets, while virtually eradicating lost orders.