Tsz Chun Marco Lau Email & Phone Number

Toronto, ON, CA

Hong Kong SAR

• Coordinated social media promotion and marketing campaigns with colleagues and student helpers
• Assisted in creating posts for departmental Instagram account (@lingnan_psy) regularly using Canva, which led to an increase of 150+ followers.
• Hosted open-day events (with games and talks) for post-secondary students and general public to learn about the undergraduate programme and Psychology. Presented concepts and research skills INTERACTIVELY for 50+.
• Prepared teaching materials based on STUDENTS’ NEEDS with Google Products and Moodle.
• Facilitated tutorials interactively with frequent Q&A and group activities.
• Supervised students’ individual and group projects according to their interests and assignments’ requirement

Hong Kong SAR

• Telephone Customer Service with empathetic and assertive communication
• Answered questions regarding COVID-19 policies of Hong Kong from a telephone hotline
• Recorded complaints about governmental matters from the public through phone calls and transferred them to a relevant government agency

Hong Kong SAR

• Provided tailor-made academic support
• Taught Grade 7 to 9 students, who were living in impoverished areas, English and Mathematics to improve their fundamental knowledge and skills
• Managed 5+ primary and secondary underprivileged students in a classroom to complete all after-school assignments

Los Angeles, California, United States

• College Application Advising
• Guided US high school students to write personal statements for college applicationEvent Planning and Execution
• Planned and facilitated workshops for primary school studentsOffice Administration
• Recorded survey data in a timely manner which supported the team’s timeline
• Maintained volunteer shift record database

Ontario College Graduate Certificate, Game And Interactive Media Design

I learn essential skills as an interactive media professional from this program. They are business strategy, project management, video.

Master Of Philosophy - Mphil, Psychology

Researched into Human Factors and Medical Device • Built up a research topic with reference to journal articles in Human Factors and.

Bachelor Of Social Sciences (Hons), Psychology, Upper Second Class Honours

Attended most courses related to cognition and applied psychology • Cognitive Psychology • Psychology of Human Performance and Technology.

On Exchange, Multi/Interdisciplinary Studies

Activities and Societies: Interacted with children living in the rural area of China through a voluntary distant tutoring programme for.