infrastructure manager focused on offline software distribution, server and DB monitoring

In a multinational enviroment, I act as Italy IT manager for one of worldwide leader in Electronic Security., I am covering infrastructure, application and project management.SOC Networking management, TTMS analisys and implementation, KPI definition and monitoring.Budget responsabilty for the Country.Salesforce.com implementation (Lead management and quote management). Salesforce.com administration for the CountryPurchasing, vendor managment3rd part companies hiring and managementOffice support activity

Help Desk Manager (User Support Supervisor) in Mediterranean Area for a Norwegian multinational company, energy, aluminium and fertilizer supplier. Managed equipments: 2000 clients, 90 servers in Italy; line of services.Service Management, according to ITIL standards. SLA/KPI verification. Service Management reporting Since 2006, Coordination of 12 people team (local technical support, multicultural employees/consultants). Customer served:Norsk Hydro (Metal)Yara (Chemical/fertilizer)REC Solar (green energy)Statoil (Oil and Energy)

Wintel server administrationAccess administrator (according to SOX compliant procedures).Main Projects: Migration from Novell environment to Active Directory Split between two Active directory forestImplementation and Consolidation ADDesign and configuration of LAN solutionsSince 2007 involved in huge process of consolidation of IT environment. Both Project management and operational job. Testing of equipments in new environment, client migration.New customers set upWriting and implementing SLAsNetwork administration (Cisco, L1, L2 L3)Translations of Software Delivery software - Making and translation of technical documentations. PCs setup and maintenance, server maintenance, printers and Cisco LAN/WAN equipment setup and maintenance. Mobile phones handling. Buyer activity for HW, SW, licensing, Mobile Phones, maintenance contracts.End-user training, both in Italian and English.Switchboard, LAN and cabling maintenance.Regional Operational Responsible (Mediterranean) for LAN equipments. Regional Operational Responsible for Server infrastructure

In-store business sales manager (Mondadori Multicenter)E-commerce manager (Mondadori Infoclub)Data mining and reporting (Mondadori Retail)IT Specialist (Mondadori Retail)