Coordinated, evaluated, recommended, and administered risk management techniques and programs, reducing data-related risks by 15% and enhancing data security.Responsible for promoting risk awareness across the Division and staying abreast on reporting standards, department reporting requirements and bank system changes/enhancements, boosting division risk awareness by 20% and ensuring comprehensive risk mitigation.Operated as a point of contact for the division by responding to internal inquiries regarding policies, procedures and regulatory requirements, achieving 100% response rate.Researched a wide variety of topics and issues including emerging risks & trends, and risk management best practices;summarized and communicated findings to the team.Worked collaboratively within the division to coordinate risk management and measurement activities such as conductingrisk and control assessments across assigned technology and data domains.Performed and coordinated the execution of all risk-related activities across area(s) of specialization to ensure consistency throughout managed Divisions.Participated and provided documentation in Audits/Exams and other reviews as needed, achieving 100% compliance in audits and exams across the division.Developed and socialized division risk management reports and/or dashboards, leveraging existing and/or developing new reporting as needed; ensured alignment of management reports with 2LOD and other applicable requirements (e.g., regulatory).Documented remediation plans and tracked through completion to address any gaps in procedures.

Highlighted clients included:Uber – Transportation Mobility, consulted on Third Party Risk Management; assessed, scoped, launched, reviewed, drafted, and finalized Third Party risk reports and conducted reviews of Business Continuity/Disaster Recovery Questionnaires, plans, and test results related to cybersecurity domains, achieving up to 30% reduction in potential risks with strategic mitigation strategies.Pluralsight – Cloud Data Services/Analytics Institution, SOX outsource project which supported Procure to Pay (PTP) workstream; reviewed PTP process including PTP walkthroughs, assessed controls design, interviewed staff, documented controls, identified issues, articulated design gaps and delivered recommendations, achieving 100% compliance in audits and exams.MultiCare Health Systems – Healthcare Institution, FEMA Covid Support; analyzed and validated information on invoices and Excel reports to assist with FEMA reimbursement related to the COVID-19 expense project, improving efficiency by 70%.Santander Bank – Financial Banking Institution, 1st Line Third Party Risk Management; remediated risk in three high-level phases of work (reviewed/confirmed gaps, developed procedures, training, process flows, and SC approval and socialization), improved efficiency by 30%.Kaiser Permanente – Healthcare Institution, Consultant in Third Party Risk Management; assessed, scoped, launched, reviewed, drafted, and finalized Third Party risk reports, and reviewed Business Continuity/Disaster Recovery Questionnaires/plans/test results related to cybersecurity domains, reducing risk by 20%.

Developed and administered RSA Archer v6.2; created notifications and workflows, developed reports and dashboards, managed risk reviews and questionnaires, imported data, configured access controls and login settings, and provided training to internal business units.Conducted Third Party risk management assessments of 800+ new and existing Third Party vendors; process included document coordination and analysis, vendor application forms/questionnaires, InfoSec Reviews, ongoing monitoring, analysis of Third Party SOC audit reports, PCI compliance, review of vendor’s Financial Statements, Business Continuity/Disaster Recovery Questionnaires/plans/test result.Develop strategy, policies, processes, and metrics to protect our client’s assets and sensitive data against external and internal threats using NIST cybersecurity frameworks.Reviewed Due Diligence artifacts to confirm accuracy and completeness and confirm the overall ‘Control Effectiveness Rating’ within the assessment.Periodically identified areas of opportunity and gaps; ensured job aids, training materials Third Party risk portfolios, reporting, and KPIs correlated with legal and regulatory requirements and industry cybersecurity frameworks.Managed an average of 10 contracts per week, which included risk awareness and

Managed and supervised a team of 10 employees by overseeing individual’s accountability for accuracy, completeness and key business metrics such as Base Business Growth, New Rental Sales, Direct Sales, Reduce Rental Credits, and Retention while using excel to analyze data and implement attainable goals – increased weekly revenue by $2K /wk and increased client retentionAnalyzed and responded to over 80 Service Requests per day by implementing strategic project analysis to execute and solve clients’ core issues around order demand, price structure, service, and/or contract negotiation –increased employee-to-client responsiveness to Service Requests to 92 percent (up from 69 percent) Effectively managed and retained district’s top 100 accounts through Quality Control Monitoring consisting of over $403,000 monthly rental sales volume – audited 20+ accounts within two months Recruited, selected, hired, trained and developed Route Sales employees - reduced turnover by 20 percent

Analyzed financial statements (P&L) to find and resolve issues around service, production, labor, and/or company processes on a regional and national level - created a project to develop a P&L Analysis guide for company usage nationwide Led and partnered with the National Service Project leaders and General Managers to leverage company resources to address struggling service departments with a quick return to profitability ensuring self sufficiency - improved district performance ranking in Long Island by 20 districts and in Detroit by 47 districts and reduced turnover in Detroit’s Market Center by over 15 percent Trained internal staff and managed risk awareness and compliance with all Federal, State and Local Laws, including all AUS Policies and Procedures from a cross-functional perspective - improved level of employee-to-client responsiveness from 49 percent to 93 percent in Long Island and from 44 percent to 97 percent in Detroit

Developed and managed a database of over 6,000 data points of information in order to convert data into meaningful marketing informationResearched, collected, and organized these 6,000 data points to enhance database information by providing more detailed company profiles to identify appropriate contact informationReported daily & weekly activities via written and face-to-face presentations with team members and manager

Executed effective programs by managing 10 resident student advisors and was responsible for 15 students while supervising a summer program of over 115 high school students Advised and taught pre-algebra, algebra, trigonometry, pre-calculus, and calculus to over 50 high school freshman, juniors, and seniors on a weekly basis in a classroom settingManaged 20 student portfolios in order to keep track of academic performance, personal development, and college trajectory on an individual basis while building academic relationships with high school studentsReported progress of all students assigned to me in the Upward Bound Program.

Conducted over 20 (to date) in-depth interviews for the National Institute for Justice-funded study which looks at youth’s involvement in community, family, and gangs while tracking youth’s group changes in timeEffectively communicated research procedures to parents and youth relating to subject human research rights in order to obtain consent and perform quality interviewsScheduled and organized interview meeting dates while at the same time collect data information in a detail and rigorous form

Presented my personal research project titled, How Social Normative Behaviors in the Undocumented Day Labor Population of Los Angeles CHALLENGE Neo-Classical Economics, at the UC Berkeley Research Symposium (National), the USC McNair Symposium (Regional), the USC Latino Empowerment Conference, and the USC Undergraduate Student SymposiumDesigned research project based on in-depth and ethnographic research methodsInterviewed 10 foreign born day laborers in Los Angeles and developed a set of questions framed on labor, competition, and economic behaviors

Revitalized and transformed company database of over 500 data points in order to provide an effective marketing strategyResearched, collected, and organized over 3,500 data points with information relating to Hispanic-owned business in Los AngelesReported and advised on incubator/accelerator industry for a Latino focused incubator business start-up

President (Spring 2013): Advised, managed, lead, and organized nine executive board directors while developing and creating effective business related events ($10,000 budget)Vice President (Fall 2013): Organized, planned, and executed annual Corporate Luncheon Fall 2013 ($5,000 budget); conducted weekly meeting logistics; and budgeted, organized and planned Alumni Dinner; communicated with over 500 alums ($5,000 budget)

Collected new representative information from foreign-born Mexican adults and their children residing in Los Angeles County for the purpose of research, education and action Visited over 200 homes in search of a foreign-born Mexican adult; Managed and organized delicate personal financial, medical information Surveyed over 30 different households by asking in-depth research questions pertaining to legal status and healthcare access, interviews ranged from 1 to 3 hours

Represented the President of the College in 20-30 events per yearAttended College Fairs and served over 100 students, parents and faculty with Community College information per event by conducting group and individual presentationsGave tours and presentations of Pasadena City College campus and provided visitors with information about the campus, served over 100 people per year