Marc Packard Email & Phone Number

Houston, Tx, Us

Focusing on IT and Utility Services, Sarvicus brings "Service Spelled a Little Bit Differently" to our customers. Whether its focusing on custom IT deployments, structured cabling, or providing OSP services, Sarvicus can help organization with their IT and Utility projects.

Houston, Tx, Us

As a founding member of Sarvicus back in 2010, it was a small dream that has slowly expanded over the years. In June 2014, I took a major step and jumped with both feet in to pursue my passion of providing service a little bit differently. As part of a custom IT company, it provides a constant flow of unique challenges and rewards. I personally want to thank my fellow co-workers @ EMC, Gurwitch Products, LyondellBasell, Memorial Hermann Healthcare for helping me get to this stage of my career.Sarvicus simply means “Service Spelled a Little Bit Differently”. We strive to deliver custom information technology (IT) solutions to our customers. We primarily focus on education and delivering the latest technologies to students and teachers. We work to bring the right solution by partnering with organizations that deliver expertise, and more importantly, customer service. Schools are actively engaged which is highlighted by a new eagerness to learn by students and teachers. At the conclusion of each project, we are often touched by the difference we make in children’s lives.

Round Rock, Texas, Us

As a Senior Systems Engineer with the PreSales team for Oil and Gas in Houston, TX, I worked directly with the sales organization on evaluating customer's strategic initiatives and proposing solutions that embraced EMC products and services. Worked with various partners to facilitate projects and overcome technology hurdles faced by the Oil and Gas industry.

Operational support and planning for a global organization (Houston, NYC, London and field personnel through out the United States and Europe). Manage daily operation activities for telecommunications (including audio and video teleconferencing), network infrastructure, servers, storage, and application services. Direct support teams that provide customer support for desktops, laptops and mobile devices via on-site personnel and support center functions.Provide private, public and hybrid cloud based solutions to the organization via product sets such as Hosted Datacenters, customer/vendor supported applications (Oracle ATG), Symantec iCloud, and Box (Data Collaboration).Direct core services: Active Directory, DNS, backups, patch management, virtualization (VMware), switches/routers, firewalls, wireless, Dynamics AX, OCS, Lifesize, Sharepoint, Oracle ATG ecommerce suite, Solarwinds/Orion and Exchange 2010.Report to VP of Technology.

Houston, Tx, Us

Manage daily operations of all 1500+ servers, enterprise storage, and 15,000+ workstations globally. Leading team to virtualize 400+ systems in less than three months.Migrating data center from southern Texas region to a co-location in Northern America.Oversee $15+ million operational and capital budget for systems and platforms. Leading various enterprise projects.Initiate and direct development of standard business procedures and vendor relationships.Evaluate internal processes and implement actions plans to optimize service to external customers.Manage relationships with key vendors (HP, Microsoft, Lenovo, VMWare) to ensure favorable contracts, strategic roadmaps, optimal pricing, prompt attention, and superior customer service.Direct core network services for Lyondellbasell, including: Active Directory, DNS, backup infrastructure, patch management, SCCM, SCOM, virtualization, security compliance, and storage requirements across the organizations infrastructure.Supervise team of 40+ technologist that support daily operations of various key systems for the organization.Foster environment focused on customer and employee satisfaction.Monitor monthly security practices and review recommendations from yearly external auditors.

Houston, Texas, Us

Plan and manage operations of 1200+ Windows and Linux servers, 300TB of SAN storage in a dynamic 24x7environment. Create strategic vision and plan, including fiscal budgets and 3/5/10-year forecasting. Oversee$5.5 million operational and capital budget for network solutions. Sponsored and led various enterprise projects.Initiate and direct development of standard business procedures, service level agreements, and vendor contracts.Evaluate internal processes and implement actions plans to optimize service to external customers.Liaise between architectural design and review process, IT management, and technical segments.Manage relationships with key vendors (Dell, Microsoft, Symantec, VMWare) to ensure favorable contracts, strategic roadmaps, optimal pricing, prompt attention, and superior customer service.Direct core network services for Memorial Hermann, including: Active Directory, DNS, DHCP, Microsoft Exchange, backups, patch management, virtualization, security compliance, and storage requirements across Memorial Hermann's infrastructure.Oversee management of 2 Tier II data centers with emphasis on power, cooling, network, and spacing requirements for supported systems.Supervise team of network administrators that support Enterprise functionality of various key systems for organization (400+ applications).Foster environment focused on customer and employee satisfaction; implement surveys and communicate directly with customers and employees.Monitor monthly security practices and review recommendations from yearly external auditors.

Directed software and hardware support for commercial and tactical government computer equipment andcustomer relations. Served as Information Security Officer and Communications Non-Commission Officer inCharge for 21st Replacement Company; Ranked as top salesperson in Western Pennsylvanian and Houston districts. Supervised electronic customer