Academy youth soccer coach - 2013 Girls.

Certified Personal Trainer focusing on behavioural changes to help people become the best versions of themselves.

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Host, producer, and editor of the Relatively Normal Podcast where I discuss mental health issues and awareness. Every week, I produce a show that focuses on how we can manage our mental health.

I lead a hybrid team of experienced adjusters that handle complex claims. My team works every day to resolve claims that involve coverage investigation and policy interpretation. I work every day to support a team of mixed-experienced Adjusters hone their craft to progress in their roles while resolving customer issues.My current duties include:• Lead/Coach my team in their daily operations• Handle escalation calls from customers• Give continual feedback to assist my team to learn the “Lemonade Way” of handling claims• Create and improve auto claim process as we are building our product• Meet with different departments and act as a Subject Matter Expert to create new processes• Present “New Business” findings daily to specific Stakeholders• Review Files for Quality Assurance• Work with Underwriting to review and rate new business• Create training plans for process/team improvement• Create “Roles & Responsibilities” for current and new adjusters• Train less experienced adjusters to learn how to resolve more complex claims• Roundtable and review policy forms prior to entering new states• Reply to Dept of Ins. complaints • Schedule and complete weekly, monthly and annual 1-on-1 meetings, reviews and coaching sessions• Create and update induvial training plans• Create and present new-hire training and continuing education sessions• Collaborate with the Injury, Appraisal and Subrogation team• Lead with empathy and make sure, under my leadership, my team feels comfortable, heard and appreciatedI was the initial claims employee hired in our Atlanta Hub and, overall, 2nd employee hired with auto claims experience at Lemonade. It has a pleasure building this organization and witnessing a lot of things come to fruition. I love leading, especially this team. I believe in hiring the right people to do the right job, give them the tools they need to succeed and let them do their jobs. I love leading the person that will have my job in the future.

I lead a team of virtual appraisers at ROOT Insurance. My team works with customers and repair facilities to write accurate and timely estimates for auto damage losses. I work every day to support a team of mixed-experienced appraisers hone their craft to progress in their roles while resolving customer issues.I have played a part in creating the Process Guide for the Catastrophe, Direct Repair Program, and Quality Assurance processes. It has been such a pleasure building a claims department from the ground-up.

CLAIMS MANAGER, NATIONAL FLOOD INSURANCE PROGRAM (NFIP) INSURANCE OPERATIONS• Divisions: WYO Companies and Claim Appeals• Manages team that receives, reviews and drafts responses of appeals that come into FEMA from flood victims• Responsible for team that manages all internal and external correspondence between FEMA and the Write Your Own (WYO) insurance companies• When needed, traveled to Flood Response Offices to assist local officials with re-inspections of homes affected by floodSUPER STORM SANDY TASK FORCE • Staffed and managed the Sandy Task Force, a Task Force that was setup by the Federal Government to handle any appeals from flood victims of that storm• Managed 120 adjusters handling 20,000 complex property claims, including claims involving litigation/arbitration • Developed new reports and conducted targeted audits requested by Congressional, DHS or FEMA/FIMA stakeholders

I managed the claims reps in West Virginia and Pennsylvania. I was a virtual employee which meant I had to be disciplined about my daily schedule and available whenever my guys need me. I traveled to West Virginia and Pennsylvania a few times a month to complete monthly field rides with my teams to make sure that work is being complete up to company and industry standards. Every 3 months, I must report my teams progress to management and put forward any ideas for continued improvement or opportunity resolutions.I am currently the youngest supervisor in my office. I am apart of the iPhone application testing panel which reviews applications to see if they can help with our field processes. I am also a member of the Field Curriculum team that constantly checks out company programs to make sure they are all kept up to date.

Traveling catastrophe rep that travels 3 weeks out of the month to places that have been affected by adverse weather including hail, flooding and hurricanes. Established a high customer service record while continuing an outstanding work record which consists of file quality, alternative parts usage and on-time percentage. Virtual employee which assists customers after auto accidents and aids in the repair process. Currently a "Far-Exceeds" employee. This is the highest level for an employee to be ratedPerformed Auto Claims Rep responsibilities which include, but are not limited to, writing auto estimates, negotiating which body shops and setting up rentals.Being self-sufficient and sustaining as the duties of a virtual employee would entail.Assist other rep's with decision-making in the field.Employee of the Quarter in the 4th quarter of 2008.One of only 10 employees to receive a Nationwide Customer Service Award in 2008.3-time Superior Service award winner.Was featured in a video at the Farmers One Conference.Developed a Total Loss Explainer form letter to be used in the field.

Demonstrated dynamic leadership within a nationwide restoration and reconstruction company with local revenues exceeding $2 million. Managed contracted staff consisting of demo, drywall, painting, framing, electrical, HVAC and plumbing trades. Reported to Northeast Region President.Performed Project Manager responsibilities which included, but were not limited to, supervising multiple job sites simultaneously, formulating budgets, managing sub-contractors and materials, and estimating projects ranging from 5k to 150k using Exactimate®.Developed and implemented marketing schemes to promote services to new and existing clients.Maintained budgets and made sure that job costs were within range.Maintained satellite office Managed customer relations and ensured customer issues were handled in a timely manner.Trained new employees in water and mold remediation.Personally assisted my employees with manual labor when my office was short-handed.

Provided support to policy holders within a nationwide insurance company with nationwide revenue of over $10 billion. Performed Claims Rep responsibilities which included, but were not limited to, assessing claims, estimating auto damage using Mitchell's®, negotiating bodily injury settlements and closing claims within company budget and time ranges.Deciphered claims to determine if loss covered under policy.Achieved company-incorporated goals to ensure quality customer service.

Provided service to customers within an international auto leasing and sales company with hundreds of locations worldwide.Performed Manager Assistant responsibilities which included, but were not limited to, servicing customers with leasing vehicles, picking up and dropping off customers and assisting the managers with account receivables.Marketed services to new and existing clientsRan and maintained satellite office.

Manager, - Demonstrated dynamic leadership and work ethic by being promoted from the floor to manager in less than 6 months-- the fastest in company history.Performed Manager responsibilities which included, but were not limited to, managing staff up to 15 people, servicing customers and knowing all parts of the Cinema business.Trained all new hires.Balanced receipts and prepared deposits up to $20k.