Digital Product Roadmap Development:- Collaborate with cross-functional teams to define and prioritize digital product initiatives aligned with business objectives and market trends.- Conduct market research, user testing, and data analysis to identify opportunities and inform product roadmap decisions.- Define product requirements, features, and milestones, ensuring alignment with stakeholder expectations and user needs.- Employ agile methodologies to iterate and adapt product… Show more Digital Product Roadmap Development:- Collaborate with cross-functional teams to define and prioritize digital product initiatives aligned with business objectives and market trends.- Conduct market research, user testing, and data analysis to identify opportunities and inform product roadmap decisions.- Define product requirements, features, and milestones, ensuring alignment with stakeholder expectations and user needs.- Employ agile methodologies to iterate and adapt product roadmaps based on feedback, market changes, and emerging technologies.Customer Service Automation through Artificial Intelligence (AI):- Develop and implement AI-driven solutions to automate and optimize customer service processes.- Utilize natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries effectively.- Integrate chatbots, virtual assistants, and automated support systems across digital platforms to enhance customer satisfaction and streamline operations.Digital Strategy Consulting:- Provide strategic guidance and insights to organizations seeking to leverage digital technologies for competitive advantage.- Develop tailored digital strategies aligned with business goals, customer needs, and industry best practices.- Offer recommendations for digital transformation initiatives, including digital marketing strategies and customer engagement strategies.Omnichannel Consulting:- Design and implement omnichannel strategies to deliver seamless and cohesive customer experiences across multiple touchpoints.- Evaluate and optimize customer journey maps, ensuring consistency and continuity across online and offline channels.- Integrate data and systems to enable omnichannel personalization, targeting, and messaging.- Provide training and guidance to internal teams on omnichannel best practices and implementation strategies. Show less

Leading the business development of all international clients.Singe point for contact for Richemont Central and Richemont China, managing their global eCommerce and social media for Montblanc, Cartier, IWC, Officine Panerai, Piaget, Vacheron Constantin, Van Cleef & Arpels, ...Definition of the overall strategy for D1M global expansion.Managing all strategic partnerships and developing new collaborations.

Responsible for the full reorganization and restructuring of all departments creating new business units.New full agency process definition and implementation from 1) business acquisition and initiation 2) project planning and quotation 3) project execution 4) project performance and project control 5) change request management and project closure.As a member of the Management Committee, works in close collaboration with the Managing Director and the two General Managers to… Show more Responsible for the full reorganization and restructuring of all departments creating new business units.New full agency process definition and implementation from 1) business acquisition and initiation 2) project planning and quotation 3) project execution 4) project performance and project control 5) change request management and project closure.As a member of the Management Committee, works in close collaboration with the Managing Director and the two General Managers to define the agency direction.Works also in close collaboration with all department directors to improve the working process and implementation of change.Direct lead of the project management team and organizes company wide process optimization training's and knowledge transfer sessions.Defines and trains Project Managers and Account Managers on international working methodologies, the new agency process and quotations. Show less

Main responsible for the successful development and delivery of digital solutions for Nurun China clients.Working with cross-functional, multi-project teams to ensure solutions are delivered on-time and on-budget in accordance with the scope, timeline and budgets, defined in collaboration with client services and technology teams.Close collaboration with key client directors to define and implement the process required to deliver solutions for international… Show more Main responsible for the successful development and delivery of digital solutions for Nurun China clients.Working with cross-functional, multi-project teams to ensure solutions are delivered on-time and on-budget in accordance with the scope, timeline and budgets, defined in collaboration with client services and technology teams.Close collaboration with key client directors to define and implement the process required to deliver solutions for international clients.Identifying, managing and communicating the clients business needs to the operations and technical teams.Managing profitability of projects with Finance Director.Leading and developing the Project Management Team. Putting in place a global methodology. Providing coaching, mentoring and guidance to the teams.Building a collaborative and innovative culture within the Project Management Department to reinforce the team spirit and overall agency alignment. Show less

Managing and directing all organizational requirements such as scope definitions, resource requirements and process definitions.Leading an international team located in Barcelona and Shanghai.Supervising all projects such as Marketing Campaigns or Migrations for clients from more than 12 different countries.

Digital Product ManagementTechnical team lead and creative team consultant.Expert interactive services, information architecture and usability.Main responsible for all online productions and developments.Leading the creation of an international online communications platform for international knowledge transfer and project overviews throughout the whole Saatchi Network.

Usability Expert / Information Architect and HTML IntegratorCoordination between developers and web-designers.Research and development for core platform

Development of digital signage software and new interaction interfaces.Consultant for purchasing department.

Cisco certified system engineerWindows Server and Network Security