ViiBE is the Web technology of remote assistance designed for contact centers. ViiBE helps industrial technical support services and after-sales services operate the best remote diagnosis, reduce experts' displacements, optimize first contact resolution rates and improve customers' satisfaction through an amazing remote assistance experience.Our Web application enables the expert to see the incident in real-time through the back camera of his interlocutor's smartphone, snap and share pictures or any document, draw on them in real-time, guide him with augmented reality features and much more.Added value : - Reduction of Technician dispatch- Increase of the First Contact Resolution (FCR) rates- Increase of the clients and collaborators’ satisfaction: optimization of the Net Promoter Score (NPS)In November 2017, ViiBE Communication became "Showcase for the Industry of the Future", a government program headed by the Ministry of Economy, Industry and Digital. ViiBE is part of HEC Paris Incubator and Zendesk program at Station F.Seed round 1.2M€viibe.co

ViiBE visual support is embedded in IBM Maximo to offer the best remote visual support, routing, and ticketing systems for experts and technicians in the industry.You can find our video presenting the unified technology between ViiBE and IBM Maximo through this link: https://www.youtube.com/watch?v=QZUgiDColqQ&t=2sThe press release officializing the partnership is available on IBM's website here: https://community.ibm.com/community/user/datascience/blogs/silver-hawak1/2021/10/13/ibm-maximo-the-worlds-leading-cmms-includes-viibe

ViiBE has been selected by Zendesk to be part of its acceleration program. ViiBE & Zendesk join forces to build the best customer support experience.

ViiBE is part of Station F's TOP 30 among 1.000 startups accompanied on campus.You can check the press release here: https://stationf.co/news/station-f-unveils-top30-2020-its-group-featuring-the-most-advanced-startups-of-the-campus/

While working on my thesis, I taught Business English to vietnamese professionals at Vietnamese-American Vocational Training College (VATC) as well as Entrepreneurship at the Eastern International University in Ho Chi Minh City.

During my time in Asia I used my background and education to contribute to the intellectual development of kids in need in Ho Chi Minh CityI taught English to underprivileged kids and orphans with a wide range of levels.

MissionsConsulting and outsourcing for a CAC40 companyTasksSourcing, cold calling, recruiting, pitching for my client, leader in the Telecommunications sectorTechnical SkillsTechnical understanding: IT Infrastructures (network, facilities), IT Innovation (Apps, Telecom, Big Data)Human SkillsBuilding strong and trustworthy relationships with IT consultants on one hand and with the Business units directors of my clients on the other handListening to the needs, fulfilling them Following career evolutionsAdministrative: payrolls and invoicing

After 4 months I got promoted Team Leader.My missions were to develop and maintain strong relationships with customers and team members in a multi-cultural environment in the Hollister flagship based on Regent Street in London. On the job I learned :- Multicultural management - Customer focus - Adaptability / flexibility - Multi-tasking - Proactive thinking - Merchandising - Teambuilding - Retail industry