Total Wine & More is the largest alcohol-specific retailer, with roughly $3 billion in revenue and 172 stores in 22 states; hired to supervise and manage day-to-day operations at their busiest store in Florida, with $75 million in annual revenue.► Oversee cashier, merchandising, and sales floor activities, including online orders for delivery and in-store pickup.✓ Manage teams, provide coaching and feedback, and create a positive and inclusive work environment.✓ Provide customer service, greet and establish a relationship with customers while informing them of our products and services► Create and foster a sales-focused environment through the development of team members✓ Communicate with customers, stakeholders, and other members of the organization.✓ Coordinate goals with upper management and provide direction to team members with clear and effective directives, both verbally and in writing.✓ Monitoring KPI reports and analyzing performance metrics.✓ Resolve customer issues in the short-term, by dealing with customer directly; improve customer issues in the long-term, by implementing processes and strategies to improve the customer experience.✓ Training and leadership of team members✓ Participate in wine, spirits, and beer training to become familiar with Total Wine & More’s products► Open and close the store✓ Key holder with alarm code; maintain building safety and security✓ Prepare nightly and weekly deposits; manage opening and closing staff✓ Oversee staff for incoming freight shipments► Support management and store team✓ Deliver best-in-class service to customers. ✓ Manager-on-duty in absence of a store manager.✓ Promoting Total Wine & More products and services to customers on the sales floor✓ Support the merchandisers, stock associates and cashiers when necessary

Recruited one year after this bitcoin ATM transactor’s founding to achieve operational excellence, promote a safe, secure, and reliable financial services platform, and carve out path to profitability. Developed strategy during period of explosive growth with 6x increase in staff over 2 years. Budget: $500K; Staff: 12 ► Created operational infrastructure from the ground up to a competitive player in emerging cryptocurrency space with $100M in revenues at peak.✓ Built inaugural workflows and processes, creating operational rigor and improving customer experience. Initiatives fueled new/repeat business, garnered more favorable Google business ratings, and achieved customer service efficiencies, including 50% reduction in average call time and 50% decrease in average wait time. - Implement KPIs and dashboards, developed/facilitated customer service/product training, created recruiting strategy, improved compensation strategy, onboarded payroll vendor, initiated performance review process, and built SEO-rich marketing strategy, eliminating acquisition costs. ✓ Developed standard operating procedures (SOPs) to become fully compliant with AML and KYC laws. - Created compliance and fraud detection systems and documentation, fulfilling FINRA and NYS DFS regulatory requirements, built compliant, multi-channel call tracking system, developed call log and call scripts, and managed all audits with attorneys and regulators. ✓ Led business merger with a complementary banking solution, tripling brand footprint and enabling strategic partnerships with key vendors.- Negotiated win-win partnership with competitor that allowed them to enter bitcoin vertical while offering Cottonwood access to hardware previously denied due to an exclusive vendor agreement. - Eliminated 1% transaction fee, driving a 400% increase in revenues, by recommending development of an in-house software platform to replace licensed software.

Hired to help launch new real estate team and build operations, marketing, and communications strategy to close multimillion-dollar residential, commercial, multi-family, rental, and investment property real estate deals in New York City. Managed 12+ top-producing, award-winning agents.► Created operational playbook that propelled 3 start-up real estate teams to $100M in sales in 5 years. ✓ Developed systems from scratch for hiring, tracking leads, managing client/attorney/broker relationships, leveraging technology, and delegating workload.✓ Secured press coverage in The New York Times and The Real Deal.

Bootstrapped this music education software company and oversaw operations, product testing, customer service, distribution, and PR.► Co-developed patent-pending guitar learning software system from concept to launch; sold in 13 countries.✓ Pitched product to early stage, high growth, private companies in front of national audience of venture capitalists, angel investors, private equity investors, and investment bankers. Achieved $3M valuation.✓ Garnered placements in media and retailers, both online and brick-and-mortar.

✓ Researched innovative ways to earn digital media coverage online alongside traditional press releases including exposure on TV, in magazines and newspapers and at trade shows.✓ Presented to potential clients to earn new business, interviewed executives of new clientele, and conducted focus groups of brands and products to gain better understanding of public perception of client companies to launch media campaigns and showcases at trade shows.✓ Attending business networking events to meet new clients and other media professionals including reporters.✓ Launched social media and online media division called Digital Power & Light in 2009.

✓ Clients included athletic organizations such as the Palm Beach Marathon and the World Adult Kickball Association, sports uniforms for educational institutions such as Cambridge Schools™, and active apparel for corporate brands such as Coca-Cola and Busch Gardens.✓ Utilized various prospecting techniques such as cold calling and in-person presentations to establish rapport and maintain strong supportive relationships with vendors and clients.✓ Developed branding strategies and delivered creative business presentations to simulate sales of athletic apparel, while fulfilling clients’ marketing needs by anticipating expectations.✓ Researched, created designs, developed concepts, screen-printed and produced graphic tees and other printed athletic apparel for clients’ internal and external sales.

✓ Lead guitar player, back-up singer and songwriter for independent professional band.✓ Self-managed with other members and personally handled all media relations and interviews.✓ Three album releases, including two albums in the states and a major label release in Japan.✓ Promotion for albums by performing over 460 times at self-booked appearances between 2004 and 2006.✓ Songs featured on MTV and VH1 and on reality television shows through a publishing deal.✓ Social media and promotions coordinator for two independent 5-song EPs.✓ Managing schedules with lawyers, managers, and booking agents.✓ Songwriter with licensed songs on major TV and radio stations.

✓ Outreach to promoters and venues to keep them stocked with promotional materials such as flyers, posters, buttons and CDs.✓ Coordinate with venues and promoters to verify and confirm that they promoted each concert with proof of photos and crowd size as well as tickets sold.✓ Research new marketing and publicity ideas on the Web. ✓ Contacted street team members to distribute flyers to venues and promoters.✓ Mail room distribution for Internet and catalog orders.