Marc Quaglio Email & Phone Number

Tualatin, OR

Drive reduction of installation, warranty and courtesy spending through proactive expense monitoring and CIP implementation utilizing cross-funtional teams.

Drive process improvement strategies in the reduction of final test cycle time.Direct resources to reach critical milestones and meet production schedule.Provide continual technical support and problem solving to resolve all system related issues.

Loft beds, cabinets, and all your custom woodworking projects.

• Directed, motivated, scheduled, and managed team of 13 in accurate and efficient repair of semiconductor manufacturing equipment.
• Spearheaded customer service operations inclusive of problem resolution, preventive and unscheduled maintenance, and equipment installation, qualification, upgrades, and retrofits.
• Applied polished organizational strengths toward administering contracts, acquiring and coordinating spare parts, and performing financial administration tasks.
• Prepared and maintained service case history to increase reliability and reduce customer downtime.

• Managed, coached, evaluated and supervised team of 8 technical instructors in design, development and delivery of performance-based equipment training (PBET) certification programs to field service engineers and.
• Compiled and presented quarterly KPI dashboard reviews, 5-year strategic plans, and training tactical readiness for new product introductions to executive management.
• Strategically administered $2M contract, including effective forecasting, allocation and control of budget and P&L to maximize bottom-line profits.
• Relied upon to coordinate classroom and course scheduling as well as acquire equipment.

• Resourcefully designed, developed and delivered PBET based on specific needs assessment for product being delivered to market.
• Demonstrated exemplary analytical, organizational, and documentation skills in assembling student guides, instructor guides, tests, handouts, job aids, and presentation materials.
• Maintained flawless equipment training readiness spanning preventive maintenance, upgrade, relocation, facilities cleanliness, safety, hand tools, spare parts availability, and equipment calibration certification.

• Attentively provided 7x24 onsite repair and remote support of semiconductor contamination control equipment, exhibiting significant troubleshooting expertise.
• Strategically wrote UNIX script applications to streamline and expedite customers’ manufacturing processes.

Masters, Business Administration

50% Complete

Bs, Electronic Engineering Technology

Activities and Societies: School President, Tau Alpha Pi Honor Society