Marc Reiher Email & Phone Number

Falls Church, Virginia, Us

Build executive talent within a portfolio of companies through designing and delivering development training and coaching. Deliver organizational development consulting on an array of subjects related to people, culture, team structure, diversity & inclusion, and talent strategy. Lead components of new woman’s leadership development program that incorporates community engagement and experiential learning.

Chiyoda-Ku, Tokyo, Jp

Design and implement a holistic modern workplace strategy that drives talent attraction/retention, efficiency, and employee productivity. Provided executive leadership over the end-to-end COVID-19 pandemic response for the US operations. Key initiatives and accomplishments:• Ensured employee health and safety, compliance with CDC/state/local requirements, and operational disruptions were quickly mitigated throughout the pandemic. Led workforce re-entry for MUFG US operations.• Lead enterprise cross-functional (HR, Legal, Real Estate, Technology, Travel) team to define physical & digital workplace and new ways of working.• Drove business strategy through the creation of tailored workforce blueprints that aligned talent, location, real estate and financial strategies.

Chiyoda-Ku, Tokyo, Jp

Drive the human capital strategy of the firm within several critical technology divisions. Develop a modern approach to define and govern job architecture for MUFG Americas and pilot within IT. Establish a central team to track all people impacts resulting from transformation and efficiency programs. Key initiatives and accomplishments:• Lead the People Strategy and Logistics components of the Rewire Program to support Overall program financial goals. • Create and Implement IT Job Family Framework aligned with Corporate and Technology strategy.• Drive engagement and development activities to support transformation, Rewire and OTA strategy.• Provide strategic and tactical coaching to senior leaders on human resources and organizational development.

New York, Ny, Us

Developed a cohesive people strategy to attract, retain, and develop a talent pool of 6,500 global IT employees. Redefined key HR processes and championed enhancements to Human Capital Management solutions. Key initiatives and accomplishments:• Transformed disjointed HR strategy into a comprehensive career framework, completing an effort that had laggedfor four years in just a few months.• Reduced aging open requisitions by 50% by partnering with corporate Talent Acquisition, Talent Management, Workforce Planning, and Organizational Change Management to create cross-functional efficiencies.• Crystalized IT’s voice as a customer to Learning & Development, influencing the replacement of outdated learning content to achieve a 100%+ increase in content utilization.• Led additional strategic initiatives to drive organizational effectiveness, including developing a governance framework for cost savings initiatives, an IT vendor rationalization implementation plan and Cloud adoption guidelines.

New York, Ny, Us

Established IT Organizational Change Management COE to increase agility and drive business strategy, focusing on programs to enable, align, and accelerate the transformation of Agile/DevOps/Cloud practices. Key initiatives and accomplishments:• Built governing framework to align strategic programs across a $$2B+ portfolio of application and infrastructure initiatives.• Transformed a workforce of 5,500+ technology employees by leading the deployment of a new people strategy including supporting the adoption of modern job families, descriptions, grading and technical competencies—to attract and retain top talent.• Staffed 100% of key roles with resources that met or exceeded competency requirements to develop capabilities critical to adoption of new Agile software development practices.• Increased employee satisfaction by 15%+ in three key areas

Oakland, California, Us

Drove the transformation of IT Infrastructure services by leading enterprise-wide programs to support strategic objectives and business growth. Key initiatives and accomplishments:• Supported SVP of Infrastructure Programs to accelerate the transformation of IT Infrastructure services in support of strategic growth objectives by leading large-scale enterprise-wide initiatives• Led subject matter experts in the creation of a 3-year strategy for mitigating infrastructure capacity risk.• Created an optimal recommendation for Compute risk mitigation strategy supported by industry trends, financial analysis, and evaluation of existing Data Center portfolio against potential demand and migration to Cloud solutions.

New York, Ny, Us

Led multi-year, organizational program to consolidate and standardize the Technology Investment Management process for $1.6B in annual funding across all American Express Lines of Business. Key initiatives and accomplishments:• Enabled data-driven funding decisions by partnering with leaders across the organization to develop standard taxonomy and metrics for evaluating potential investments.• Defined Investment and Portfolio/Program Management procedures, ensuring alignment with internal management policies and compliance with external regulatory statutes.• Established project strategy, cloud, and roadmap as chief product owner, leading the identification, design, and delivery of a new suite of technical solutions.• Created and executed internal change strategy, educating stakeholders in new technology investment processes.• Partnered with leaders across the organization to develop standard taxonomy and metrics to evaluate potential investments enabling business leaders to make data-driven funding decisions• Created internal communicaiton strategy in partnership with Corporate Affairs to ensure alignment across the business• Established Investment and Portfolio Management procedures ensuring they align with American Express Management policies and comply with external regulatory statutes• Designed and deployed visualization reporting enabling CIO and Senior executive evaluation of portfolio performance

New York, Ny, Us

• Led the development and launch of a full suite of performance support and communication tools enabling the implementation and adoption of an enterprise-wide Portfolio/Project Management (PPM) Tool (tracking $900 million in annual software development) by 12,000+ end-users with a Level I satisfaction rate of 85%• Created and implemented an annual training and communication plan to drive the PPM change strategy utilizing innovative techniques to increase impact with limited resources, resulting in consistently high internal customer feedback while maintaining production targets• Created a formal feedback loop resulting in efficiency gains in project management processes and tools, quality of testing processes, development of resource strategy, and management of vendor relationships

New York, Ny, Us

• Managed multi-function training and communication department (30+ employees) supporting the Risk Customer Service Network located across North America and Asia with more than 2000 Customer Care Professionals• Achieved excellent levels of employee engagement, exceeding POA in all employee survey indices, through effective use of servant leadership• Led the complete redesign of New Hire Training to increase compliance adherence and drive Extraordinary Customer Care contributing to a #1 ranking in Customer Service by J.D. Power & Associates• Reduced design cycle time 20% by deploying innovative templates and introducing industry best practices

Us

• Assisted financial technology organization to achieve business objectives through the development and implementation of strategic talent development programs for over 6000 associates located globally• Developed organization’s leaders skills through one-on-one coaching with senior leaders, delivery of leadership training, and providing tools and resources• Introduced “Best Practices” for HR/Talent operations through deployment of Learning Management System and a global HR intra-net site • Initiated and evaluated vendor and consultant contracts to ensure alignment with corporate goals and annual operating plan

• Analyzed business problems and opportunities with managers and identified appropriate actions and/or interventions including talent acquisition, training, team building, and change efforts• Developed and implemented strategic training and organizational development programs for the North American division (5000 employees) of a major global property & casualty insurance organization• Designed, developed and delivered curriculum for classroom training including New Hire Orientation, Business Writing, Leading Change, Emotional Intelligence, Situational Leadership, MBTI and other professional and management development courses• Streamlined and automated the performance management process using PeopleSoft. Led resulting training and change effort requirements• Designed and implemented intranet learning portal within the global employee portal

London, England, Gb

• Executed L&D programs for a benefits outsourcing line of business with over 2500 employees in a multi-site environment• Administered Meyers-Briggs Type Indicator• Selected customer teams to go through MBTI assessments and delivered feedback sessions • Design, develop and deliver curriculum for classroom training including New Hire Orientation, Communication Skills, Situational Leadership, Influence Skills and other professional and management development courses• Worked with line managers to create team- building sessions• Identify and select training contractors and vendors

London, England, Gb

• Developed and coordinated policies, programs and tools that facilitated learning and professional achievement for 800 IT employees located worldwide• Developed and instituted common performance management process• Worked with corporate HR to re-classify IT jobs categories, create position descriptions/profiles for all IT staff including defining required technical and managerial competencies• Deployed distance-learning technology for IT technical courses to lower cost and increase development opportunities

Valley Forge, Pa, Us

Valley Forge, Pa, Us

Valley Forge, Pa, Us

Arlington, Virginia, Us

• Performed detection, acquisition, location and exploitation of foreign communication in a strategic environment• Collected intelligence information for use by corps and national level consumers• Earned diploma in Czech/Slovak Language Course from the Defense Language Institute of Monterey, CA

Ms, Organizational Development

Bs, Human Resources Management

Diploma: Basic Czech And Slovak