Marc Ricci Email & Phone Number

Hopkinton, Massachusetts, United States

Sales Manager -Track lead allocation and sales revenue and report back to the Sales Team on monthly goalsIdentify trends in home maintenance services to increase sales and service offerings.Office Manager -Optimize office procedures to improve customer response times.Manage customer satisfaction and communication across crews and office staff.Monitor A/R and billing for business.

Hopkinton, Massachusetts, United States

Southborough, Massachusetts, United States

MEC Mission:My Estate Concierge exists to simplify and streamline home and life maintenance for the betterment and benefit of our clients and their families. We provide single-point-of-contact managed services. We operate locally. We shake hands (when there's not a pandemic). We build trust through accountability and client satisfaction. We do not cut corners.Contact me if you ever contemplated receiving assistance with the maintenance of your home or multiple properties, and were not sure where to begin.

Hopkinton, Ma

• Ensure customers are realizing the full value of their investment with Flimp by educating them and helping to maximize their use of video, digital communication, and benefit decision-support tool solutions. • Grow revenue with existing intermediaries and direct employer clients through new product development solutions, improved feedback channels, and continuous customer retention efforts.• "Listen to customer feedback" via surveys, phone/screen share check-ins, social networking and provide value by providing tactics for optimizing their year-round, HR communications strategy.

Natick, Massachusetts

• Develop integrated lead generation strategies aligned with Global Sales/Marketing KPIs.• Create collateral: whitepapers, data sheets, social media posts, third party ads, email, and surveys.• Plan and execute tradeshows ($100M+) focused on ROI and extending the Cognex brand across verticals.

Westborough, Ma

• Oversaw 2017 Adobe Digital Summit sponsorship and $85k budget for booth, collateral, social media strategy, executive whiskey tasting event, hotel, travel and sales activities. Achieved aggressive ROI goals = 250 qualified leads, 20 meetings, 25 opportunities, $7.5M in sales revenue.• Expanded relationships with Adobe and Amazon Web Services partners through 2017-18 integrated planning of nurture campaigns, webinars and events resulting in improved ROI.• Managed content creation and lead generation programs for North America.• Supervised Americas Field Marketing team and provided guidance for work/life balance and individual and team recognition while also assisting in the organization's employee retention efforts.

Natick, Ma

• Developed global program into largest, lead generation program at MathWorks (100+ events annually) generating sales revenue ($5M+ for North America) and high volume of marketing leads (230K in 2015, 175K in 2016) for 90+ products.• Established data-driven program and increased visibility of process improvements - built monthly analysis to influence positive international results and reduce project redundancy.• Responsible for digital content strategy (email, web, social) and project management (lead scoring structure, landing page re-design, and SEO) .Projects: Lead nurture development: piloted email campaigns focused on engaging prospects and creating database segments resulting in improved offers.Video engagement: improved web traffic and customer retention with shorter videos; increased software trial requests and customer engagement with the MathWorks brand.Email response rates: analyzed click-through and open rate reports and shared best practices for overall improvement.

Watertown, Ma

• Edited HD & SD video for SportsDesk broadcasts including game highlights and promos for Red Sox and Bruins• Wrote factual scripts/shot sheets for on-air talent to read on-air• Created fun and engaging sports statistics for audience to view during live broadcasts• Operated teleprompter during live broadcasts

North Quincy, Ma

• QA testing of internal software applications- identify bugs in new releases and changes made for United Kingdom banking client.• Project management of each test plan, including tracking "found issues" and reporting to stakeholders about test status• Communicating with the IT team on found issues' status, suggestions for usability and layout changes, retesting, timing, and resolution • Defined each test process for future testing teams

North Quincy, Ma

Managed AT&T / Lucent pension plan investment accounts

Providence, Ri

• Produced high-level demographic reports for agents to assess the real estate climate.• Developed marketing content for potential real estate buyers in southeastern MA and RI areas.

Bachelor Of Science, Major: Marketing Minor: Finance

Activities and Societies: Club volleyball, Commencement Core Member: Head of Video Production, Italian Club Treasurer

Master Of Science, Communications: Broadcast Journalism

Activities and Societies: College of Communication Graduate Student Council Treasurer- 2003-04• Worked in both HD and SD video mediums.