Director Of Global Support
Current
Nov 2024 - Present
AeroLeads people directory · profile
Mark Ritchie Email & Phone Number
Director of Global Support
at
Dotdigital
1 work email found
@dotmailer.com
6 phones found area 646, 201, and 212
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Global Support
Location
New York City Metropolitan Area, United States, United States
Who is Mark Ritchie? Overview
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Quick answer
Mark Ritchie is listed as Director of Global Support at Dotdigital, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at dotmailer.com, phone signal with area code 646, 201, 212, and a matched LinkedIn profile for Mark Ritchie.
Mark Ritchie previously worked as Senior Manager, Customer Support and Service at Dotdigital and Global Support & Customer Service Manager at Dotdigital. Mark Ritchie holds Information Systems from Kean University.
Company email context
Email format at Dotdigital
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{first}.{last}@dotmailer.com
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AeroLeads found 1 current-domain work email signal for Mark Ritchie. Compare company email patterns before reaching out.
Profile bio
About Mark Ritchie
I am a highly experienced Senior Manager for Customer Support and Service with over 15 years in the marketing automation industry. Throughout my career, I have had the privilege of leading and managing exceptional support and service teams who have won multiple awards for their outstanding performance. I firmly believe that a leader is only as good as the team they lead, and I am proud to have been a part of these award-winning teams.As a proven team builder, I have a track record of rebuilding support and service teams from the ground up, ensuring exceptional customer experiences throughout the journey and driving business growth. My ability to coach and mentor team members has been instrumental in their personal and professional development, contributing to our collective success in delivering outstanding service to our customers.As a dedicated advocate for proper employee onboarding and training, I have built scalable learning resources that leverage both video and documentation. I understand the importance of providing employees with the tools and knowledge they need to succeed, and I take great pride in helping my team members grow both personally and professionally.
Listed skills include Account Management, Customer Service, Crm, Email Marketing, and 28 others.
Current workplace
Mark Ritchie's current company
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9 roles
Mark Ritchie work experience
A career timeline built from the work history available for this profile.
Senior Manager, Customer Support And Service
Jul 2021 - Nov 2024
Global Support & Customer Service Manager
Following the successful expansion in the Americas, my role evolved to encompass global responsibilities. Recognizing the potential for similar success in the APAC region, I was entrusted with building a team from scratch, mirroring my accomplishments in the Americas. As the business held strategic partnerships with prominent technology firms such as.
Mar 2017 - Aug 2021
Support & Customer Service Manager - Americas
I played a pivotal role in establishing and leading support operations in a strategic burgeoning territory. Tasked with building a team from the ground up, I began as the sole support representative, balancing traditional support responsibilities with the strategic objective of team expansion.In the initial stages, my responsibilities extended beyond.
Jul 2016 - Feb 2017
Director, Product Training & Support
Jul 2014 - Jul 2016
Senior Account And Training Manager
- Oversees the post-sales execution of key global accounts setup, orientation, software customization and training via face-to-face sessions and written/online video self-paced tutorials; cultivates and nurtures superior client relationships that include travel to domestic and international client sites. - Directs the Client Services organization and.
Dec 2008 - Jul 2014
Customer Support Manager
Supervised the customer service call center for tier I/II support; this includes DNS, E-Mail, HTML, ecommerce, E-Mail Marketing, CRM and application trouble shooting. Performed Quality Assurance (QA) for the implementation of new software into the application. Identified and resolved internal and customer E-mail issues. Responsible for orienting and.
Oct 2006 - Dec 2008
Customer Service Representative
Provided Tier I/II support by answering customer support calls/chat/E-Mail in a professional manner. Interfaced with the development team to troubleshoot and resolve technical bug issues. Performed QA for the implementation of new software into the application.
Sep 2005 - Oct 2006
Account Manager
- Boosted business opportunities by creating original, modern and competitive proposals; collaborated directly with clients to adapt service offerings to their specific requirements. - Generated new leads and progressed leads derived from marketing activities and cold-calling.
Jan 2005 - Sep 2005
1 education record
Mark Ritchie education
-
Kean University
FAQ
Frequently asked questions about Mark Ritchie
Quick answers generated from the profile data available on this page.
What company does Mark Ritchie work for?
Mark Ritchie works for Dotdigital.
What is Mark Ritchie's role at Dotdigital?
Mark Ritchie is listed as Director of Global Support at Dotdigital.
What is Mark Ritchie's email address?
AeroLeads has found 1 work email signal at @dotmailer.com for Mark Ritchie at Dotdigital.
What is Mark Ritchie's phone number?
AeroLeads has found 6 phone signal(s) with area code 646, 201, 212 for Mark Ritchie at Dotdigital.
Where is Mark Ritchie based?
Mark Ritchie is based in New York City Metropolitan Area, United States, United States while working with Dotdigital.
What companies has Mark Ritchie worked for?
Mark Ritchie has worked for Dotdigital, Structuredweb, and Konica Minolta.
How can I contact Mark Ritchie?
You can use AeroLeads to view verified contact signals for Mark Ritchie at Dotdigital, including work email, phone, and LinkedIn data when available.
What schools did Mark Ritchie attend?
Mark Ritchie holds Information Systems from Kean University.
What skills is Mark Ritchie known for?
Mark Ritchie is listed with skills including Account Management, Customer Service, Crm, Email Marketing, Management, Team Management, Team Building, and Lead Generation.
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