The Co-Champions for Workplace Wellness and Mental Health helps create a culture that enshrines psychological health, safety and well-being in all aspects of the workplace through collaboration, inclusivity and respect / Les champions du mieux-être et de la santé mentale en milieu de travail permettent la création d’une culture qui reconnaît et qui soutient la santé psychologique, la sécurité et le mieux-être dans tous les aspects en milieu de travail grâce à la collaboration, l'inclusion et le respect.

Service Delivery Manager for the Canada Border Services Agency and the Immigration and Refugee Board of CanadaKey Responsibilities:- Enhance the expectations of partners' IT/IM experience by overseeing the Service Delivery performance of service, while ensuring service levels are achieved- Provide leadership and direction in service management provision so to support business operations, expansion and transformation activities and broader strategic Government of Canada IT/IM transformation priorities - Work collaboratively with partners and SSC colleagues to monitor, respond and report in an effort to ensure service delivery is achieved to agreed levels of customer satisfaction- Continually look to improve the service delivery to meet or exceed client satisfaction levels

* Responsible for the effective stewardship in the design, development and implementation of a series of immigration information sharing projects, including the sharing of asylum fingerprints with Five Country Conference partners. * Managed the delivery of the necessary policy and legislative amendments to the Immigration & Refugee Protection Act, the approval and signature of international agreements and the development of bi-national concept of operations and memorandums of understanding to support the sharing of biographic, biometric and criminal removal immigration information sharing.* Provided strategic advice and guidance with respect to the Agency and Government of Canada's commitment to the Beyond the Border Action Plan.* Represented the Agency and the Government of Canada in a series of internal and external venues to support the strategic direction, operational commitments and international obligations associated with sharing immigration information and securing international borders.

* Accountable for providing leadership and corporate direction for the development and implementation of a comprehensive and integrated leadership development framework and professional programs development* Responsibility to direct the pool of leadership development program participants and associated resources; to lead the design initiatives to support the middle manager community and a talent management (non-EX) program* Direct accountability for providing corporate functional direction on the Agency’s non-EX performance management program

* Played a lead role in the Agency’s Change Agenda – an extensive organizational transformation exercise* Provided strategic advice and recommendations to the VP of Human Resource Branch with respect to the roll-out and execution of the launch event and the broader Change Agenda* Directly involved in the managing the organizational redesign effort and ensured timely reporting of key milestones and deliverables* Took a leadership role in the development of the framework to identify and assign developmental seats (talent management) on the Agency's new governance model

* Actively participated in the program or project design of agency initiatives by defining business requirements, assisting with developing processes and infrastructure that support project and program implementation (Temporary Resident Biometrics, Interactive Advance Passenger Information (IAPI), Automated Border Clearance, and Transit Without Visa)* Played an integral role in the Agency’s Strategic Review exercise, including the development of comprehensive program assessments, reinvestment and reallocation proposals, as well as supporting documentation

* Ensured a thorough knowledge of the legislation, regulations, policies and procedures governing the classification of material that may be considered to be obscenity, child pornography or hate propaganda