Marc Mccormick Email & Phone Number

Chandler, AZ, US

Singapore, Singapore, SG

• I oversee comprehensive Field Operations Management, ensuring meticulous adherence to customer agreements and service level agreements (SLAs), coupled with strategic planning and facilities readiness. Additionally, I:
• Spearheaded development and execution of operational strategies to optimize Field operations and efficiency, while managing full Profit and Loss (P&L) responsibilities.
• Allocated resources astutely to surpass budget targets, demonstrating prowess in strategic planning and key initiative execution.
• Led seamless NPI transitions to high-volume production, implementing pilot runs to minimize installation delays and reduce rework.
• Oversaw OKR/KPI management for 200+ team members, reducing MTTR and repeat issues by 50%.
• As Chairman of Safety Committee, delivered 20+ safety training programs, increasing safety awareness and compliance by 90%.

Singapore, Singapore, SG

• I directed field operations, managing robust team of over 200 field engineers to ensure seamless technical support and integration of new product introductions (NPI) into field operations and service sales..
• Fostered expansion of key client accounts, overseeing new product rollouts and custom service contracts to drive revenue growth.
• Excelled in cross-functional leadership, articulating complex technical issues and spearheading collaborative teams to deliver superior performance.
• Enhanced team capabilities through innovative benchmarking and training initiatives, focusing on productivity boosts and performance elevation.
• Streamlined processes to bolster operational productivity and profitability, while strategically managing third-party collaborations to ensure resource efficiency and successful contract negotiations.
• Launched pioneering remote training program using AR/MR hololens headsets, enabling flawless NPI product launches during pandemic-induced travel ban.

Singapore, Singapore, SG

• I directed comprehensive service operations across US and Costa Rica, ensuring seamless factory fill installations, CIP projects, and resource allocation to deliver on budget and schedule. Additionally, I:
• Enhanced customer care by overseeing project planning, product management, and quality control, achieving exceptional levels of client satisfaction.
• Led team of key managers to drive profitability and superior customer service.
• Developed and monitored KPIs for various departments, leading to marked gains in productivity and efficiency.
• Innovated and executed solutions to streamline operations, including inside sales, field servicing, machine maintenance, and product management.
• Revitalized client relationships and revenue streams by devising product planning strategy that reclaimed accounts.

Singapore, Singapore, SG

• I engineered solutions for complex field service issues, enhancing customer experience and operational efficiency within semiconductor industry. Additionally, I:
• Managed and executed continuous improvement programs, fostering innovation and process optimization.
• Cultivated loyal and dedicated team, committed to excellence in service delivery and program management.
• Maintained strong customer relationships, ensuring high satisfaction and repeat business.
• Developed and led customer experience initiative that resulted in increased client retention and satisfaction.
• Implemented continuous improvement program that streamlined service processes and reduced downtime.