Marc Saulsbury Email & Phone Number

Hartford, Connecticut, United States

COO for the specialty insurance division of HSB, the market-leading equipment and technology insurance subsidiary of Munich Re Group.• Lead the Operations function for HSB's Custom Accounts Division, including designing, implementing and operating all business processes. Ensure quality execution.• Administer the Division's internal governance model and partner management (internal and external). Includes recurring business monitoring, next generation data enablement and data integration strategy, and all matters of human and capital resource allocation.• Implement the recurring strategy cadence for CAD, collaborating with senior leadership to update, document and communicate the strategy in alignment with HSB’s corporate goals and objectives

Hartford, Connecticut, United States

Chief of Staff and head of Client Operations and Technology Implementation.• Developed, documented and communicated the business execution strategy for a $400 million division incorporating new digital/alternative distribution. Assisted leadership in integration of the strategy, execution of key supporting initiatives, and ongoing reporting.• Coordinated RFP response and successfully secured a global SMB cyber insurance partnership with Mastercard as a part of HSB’s digital insurance strategy. Led the ground up development and delivery of a digital self-service platform in less than 6 months in a highly complex implementation. Fostered deep collaboration among global technology, underwriting, finance, marketing, legal. Owner of the Mastercard relationship worldwide, with initial roll out across three Munich Re entities in U.S., Germany, Canada.• Built an expanded operations and execution function for Custom Accounts including enhanced management information, digital implementation, and new dist. partnerships.

Hartford, Connecticut, United States

First of its kind Strategic Business Development role for HSB’s inaugural $50 million corporate venture capital fund, acting as liaison between early stage IoT startup investments and core HSB technology and engineering teams.• Supported Executive Management in the creation of HSB’s Internet of Things strategy. Presented directly to Munich Re Board of Management, securing IoT investment approval.• Project Lead for two successful IoT startup acquisitions (relayr, Meshify) exceeding $300 million. Managed cross-functional project team and documented business strategy, acquisition rationale, due diligence findings, valuation and post-merger integration plan.

Hartford, Connecticut, United States

Product management, development, research, and data modeling for new specialty insurance products and enhancements.• Corporate Product Manager for HSB’s flagship Equipment Breakdown product. Led the launch of a complete product line overhaul with TechAdvantage™, including client sales calls, speaking engagements, systems implementation and financial modeling/reporting.• Facilitated creation and operation of Munich Re’s cross-divisional product development working group, generating over 50 coverage and service product opportunities in 2013.• Developed and gained approval for annual divisional strategic plan for new product development activities and existing product lines in excess of $100 million. Assisted CEO and EVP of Product Development on communication to corporate reinsurance parent.

Greater Philadelphia Area

Responsible for management reporting and consulting for divisional senior management.• Developed and implemented an operational strategic plan for $115 million UK subsidiary proposing content management and BPM to create a sustainable and cost effective business process platform to facilitate anticipated premium growth.• Performed “best practices” business process analysis and implemented productivity reporting facilitating improved efficiency through centralization of key U/W processes across 8 offices nationwide resulting in 10% reduction in divisional staffing costs.• Produced trend analysis and monthly reporting package for 8000 customers representing $350 million in premium – designed and implemented structure to reclassify customer groups to improve the speed of management decision making.• Prioritized reporting needs of more than 30 divisional managers and provided information solutions via ad hoc SQL reporting, partnerships with Insurance Finance department, and direct relationship with IT in the role of corporate Business Owner for HSB’s CRM system.

Greater Philadelphia Area

Led a team of Business and Quality Assurance Analysts implementing more than 100 business process changes and systems projects annually, acting as the bridge between the business owners and IT.• Championed the introduction and implementation of Business Process Management (BPM) for HSB. Conducted several years of research on BPM solutions and worked with an outside consultant to create business case and gain senior management approval for a six-month, $1.2 million project for policy processing. Led the implementation as Business Lead, delivering over $3.5 million in benefit on time and under budget.• Aggressively improved the talent level of existing BA team through training, certification, performance management and external hiring. Mentored eight Business Analysts and Project Managers and successfully transitioned systems integration testing responsibility to IT staff to refocus BA team on facilitation and requirements gathering.

London, United Kingdom

Managed a team of over twenty customer service and quality assurance reps and a group of training mentors in policy services operations.• London, UK – Worked with European and Canadian subsidiaries as project manager for policy systems enhancements and global underwriting reporting. Delivered key reports to domestic management and facilitated early exploration of global systems platform.• Improved QA process through the application of statistically valid random sampling.

Greater Philadelphia Area

Implemented key systems enhancements and process improvements for $600 million core insurance division.• Successfully implemented country-wide imaging and document management platform for all policy and claims transactions, currently holding 3.5 million documents. Managed project and performed business analysis for two-year, half-million dollar installation in nine locations.• Trained in Six Sigma (DMAIC, DMEDI) through AIG’s Project Management Office, and in the use of process modeling tools (ProcessModel).

Raleigh-Durham, North Carolina Area

Consulted on business plan development for local non-profit organization providing supercomputing capacity and advanced networking to NC’s educational institutions.

Chapel Hill, Nc

Assisted CEO with creation of the business plan and marketing strategy in drive to gain funding for expansion of three-dimensional graphics engine software firm. Researched Gaming market and performed competitive analysis in preparation for discussions with funding sources.

Raleigh-Durham, North Carolina Area

Researched and launched a wireless industry educational and networking consortium centered in Research Triangle Park, NC.•Interviewed wireless industry leaders from both entrepreneurial firms and established multinationals about consortium goals, and formed steering committee of key executives.•Negotiated terms for partnership with RTP’s entrepreneurial agencies and wireless executives, culminating in successful formation and launch.

Greater New York City Area

Worked with Process Improvement Team to design new policy issuance workflow for market leading equipment insurance provider.•Improved effectiveness by 22% and decreased expenses by $420,000 through prioritization and consolidation of business needs of 300 field staff into requirements for marketing software enhancements.•Managed implementation of pilot workflow design for Boston office with 22 underwriting staff and revenues of over $30 million. Reduced quote turnaround time by 35%. Implemented countrywide upon completion.

Greater Philadelphia Area

Selected to complete a one-year, rotational management development program. Spent approximately three months in each functional area.•Increased profitability of brokers and partners in $2.7 million Philadelphia territory by increasing the penetration of their client portfolio by 20%.•Initiated and organized large real estate program, with current revenues exceeding $300,000, in New York City via corporate partner and program business division.

Tully, New York, United States

Management assistance and strategic planning for family-owned custom fire apparatus manufacturer with revenues exceeding $35 million. Created business plan for new truck design resulting in successful launch of product comprising 15% of units sold.

Mba, Operations, Entrepreneurship

Activities and Societies: MBASA VP of Communications. Information Technology Advisory Board. VP of Technology for Business Technology.

Bs, Industrial And Labor Relations

Activities and Societies: Treasurer and Secretary, Alpha Sigma Phi FraternityDean's List