As a Senior Operations Manager at Realstar Hospitality, I have over 10 years of experience in managing and optimizing various aspects of the business, such as procurement, franchise support, employee program, purchasing, negotiation, and customer service. I am passionate about delivering excellence and value to our clients, partners, and stakeholders, while ensuring compliance and quality standards across the organization. My core competencies include developing and implementing effective procurement strategies, overseeing and supporting franchise operations, designing and executing employee engagement and retention programs, negotiating and managing contracts and suppliers, and enhancing customer satisfaction and loyalty. I have successfully led and contributed to multiple projects and initiatives that have resulted in significant cost savings, revenue growth, operational efficiency, and customer retention for Realstar Hospitality and its brands. I am also proficient in hospitality, customer satisfaction, and team building skills, and fluent in French.