Open, maintain and manage showroom facilities and appearance to include maintenance and merchandisingBe a brand advocate and acquire a high degree of knowledge about the company and the productsOffer an exceptional customer experience to every customer throughout all interactions with the showroomDevelop ideas and execute strategies to drive traffic to the showroom with the intent of growing our local customer and designer contact lists thereby increasing sales of Surya products.Report and analyze critical showroom metricsAssist the sales, operations and marketing team members as neededManage our memberships with industry associations such as ASID, IDS, etc.Ensure all customers and prospects are checked in properly dailyEnsure all customers and prospects are given a professional sales tour dailyComplete all new account paperwork completely and submit to corporate dailyGrow sales on an annual basisSend a weekly update to VP of Sales on sales orders writtenUpdate head of CS with showroom order source codes so sales can be tracked through showroomManage loan program so samples are accounted for and updatedWork with the building to take advantage of building events and opportunitiesAssist showroom set-up as needed; hire temp labor when neededAttend all market days including weekendsDuring non-market days, open showroom Monday-Friday 9:00am to 5:00pmGather catering proposals before any marketKeep showroom tidy, including dust, vacuum, mop, windex when neededHire additional labor for cleaning or maintaining showroom when neededKeep showroom stocked with office supplies and order if needed

Meets required monthly sales and productivity standards.Demonstrates strong product knowledge (furniture, accessories, fabrics, etc.).Maintains a guest book to organize, generate and cultivate business.Performs proactive and consistent follow-up with all guests before and after the sale and at delivery.Works to improve performance based on feedback provided by store management.Promptly solves guests needs utilizing interior design skills and product from Arhaus. Performs all opening and closing duties as directedAccurately performs all systems functions and maintain operational standardsWorks in collaboration with all team membersProvide design expertise and execute small scale design projects

Provide a luxury experience for clients. Provide product expertise and elevated serviceOwn all phases of the client experience from initial contact through deliveryGrow and maintain a strong client baseEnsure fiscal goals are achieved

Using desktop publishing software and graphics software to create artworkScanning and retouching imagesChecking a whole document for accuracy (proofreading)Preparing artwork for transfer to filmMarketing for the company needs

• Provide premium customer service• Meet daily/ weekly sales goals• Utilize expert selling skills• Clientele building• Client troubleshooting and problem solving• Support merchandising and visual display• Store events• Shipping and receiving• Eye and passion for design• Warm and outgoing people skills• Enthusiastic and dependable• Strong work ethic and drive

As a Associate Visual Merchandiser and Non-Sale Associate I helped drive the customer experience from a merchandise presentation handling and presentation perspective. Responsible for translating the business plans and strategies developed by the General Manager into day-to-day implementation plans and actions for teams. Maintain an outstanding shopping experience that includes a neat, clean, sized and replenished floor along with leading and inspiring a customer centric culture by recognizing and rewarding team.

Starting off as a Variable Data Pre-press Operator and Digital Color Printer I later became the Lead Graphic Designer, Creative Coordinator and Sales and Marketing Support. Creating a complete new brand for the company that includes logo, visual direction, forms, documents and all sales collateral. Implementing and designing variable data racing bibs that contained names, age appropriate coupons and color changes asked for by clients. Many of Output Services, Inc.’s clients responded, got on board, and are still turning to the responsible printing and marketing methods Output Services, Inc. provides. Before leaving I created templates and documents that help clients create their own work according to the standards of the printers and the company.

As Pre-Press Operator, Preflighter and Panel X-press Operator I adjusted images and texts or the creation of a high-quality print file, I also was department troubleshooter and helped lead the department in becoming the most productive department in the west coast branch.