Marc Shayne Email & Phone Number

• Responsible for the continuous enhancement and maintenance of Policy, Claims and Billing applications mainly for the support of Personal Auto Programs among other lines of business.• Created technical alignment roadmap to deliver strategic business initiatives and value added services.• Led the design and implementation of agent integration services over an AWS based API architecture• Oversaw the design and development of and agent quoting portal using AWS Lambda API and ReactJs• Enabled the transformation of the claims department to fee based services in a TPA like role.• Championed engineering best practices and a culture of quality assurance delivering reliable services• Formed a hybrid onshore/nearshore team and led the adoption of Scrum/Agile methodology• Managed vendor relationship and contract negotiation.

Atlanta, Georgia, United States

• Mentored, led and coached the Software Engineers and Data Engineering & analytics teams through a Digital Transformation and a transition to cloud services and Agile/Scrum methodology• Supervised a team offshore developers designing and developing a state of the art claims management solution over a Azure cloud based microservices architecture and Dotnet Core technologies.• Advocated automation and established quality assurance throughout the software delivery lifecycle • Supported, cultivated and guided career growth and progression

Partnering with Client’s Claims Services leadership and Coforge implementation team in the deployment of Duck Creek Claims system including overall requirements, analysis, and design deliverables.

Atlanta

• Oversaw the continuous improvement of claims management technology services and the enhancement of a P&C Claims Management system used by 1600 claims professionals nationwide.• Accountable for system availability, data integrity and information security of the business applications portfolio made of web applications, vendor interfaces and data reporting solutions. • Successfully directed over 20 multi Lines of Business P&C acquisition integration projects of companies with revenues from $20M to $400M under time constraint resulting in early realization of benefits. • Carried out the design and development of a Claims Management system for Dental insurance in Sweden, P&C program in Dublin, and a Disability and Paid Family leave claims system in New York enabling new business opportunities and controlling cost.• Planned and executed complex projects involving systems consolidation and data migration for the repatriation of over 30 outsourced programs.

Atlanta

($4.0 Billion insurance/reinsurance, P&C US business later on acquired by QBE Insurance)- Implemented a comprehensive upgrade of a vendor specific claims management system from a legacy environment to a web based platform. (RiskmasterX system by DXC formerly CSC)- Led new initiatives to improve productivity through office automation and system integrations.

(9,000 employees, leading Third Party Administrator managing claims for Insurance carriers)- Involved with the design and implementation of the corporate wide claims management system and a proprietary enterprise reporting application. (Risktech system customization, Oracle PLSQL)- Conducted data services, data extracts and report development. (SSIS, SSRS, Crystal Reports)

- Maintained and improved core system applications (Riskmaster system by DXC, Docstar imaging system) by developing added-value services and implementing system integrations.- Planned and executed multi-line of business programs implementations. (ETL, SSIS)- Designed and implemented an innovative solution to integrate the core application with a document management system, a fax server, a voicemail system and MS Office applications- Increased customer satisfaction through the automation of report scheduling and distribution.