Marc Steven Ramos Email and Phone Number
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Learning is the New Work, and learning amplifies everything.Over the past 20+ years, I have learned the #1 importance of building and sustaining trust-based relationships. Without trust, your efforts feel like Sisyphus endlessly pushing a boulder uphill, amplifying little. I am passionate about learning innovation and maximizing purpose, profit, and the happiness of a skilled workforce and ecosystem. My always-on poise is fueled by curiosity, a data-informed approach to decisions, and challenging convention.Material accomplishments:- Centralized diverse learning teams, portfolios, and operating models into a federated model, delivering $125M in savings.- Increased ESG and Dow Jones Sustainability scores for training from the 79th percentile to the 100th percentile.- Grew Oracle University training revenue from $200M to $411M.- Implemented a cross-functional Skills Operating System team that unified skill ontologies, taxonomies, and more, accelerating the deployment of an AI- and skills-first tech ecosystem.I have been fortunate to serve the growth and development needs of organizations like Google, Microsoft, Accenture, Novartis, Oracle, and Red Hat. Most recently, I served as Chief Learning Officer at Cornerstone, supporting 7,000+ customers and over 125 million users, with a primary focus on thought leadership and the deployment of AI strategies.Previously, while living in Basel, Switzerland, I led Novartis’ Learning Strategy and Innovation function, enabling 900+ training teammates. My responsibilities included creating centralized global services for learning systems, analytics, KM, design, and portfolio optimization, the latter tasked with identifying waste and redundancy, leading to $100 million+ in portfolio and vendor savings.At Google, I led Consumer Ops EDU, supporting 3.2 billion users, and also served as Head of Education for Google Fiber. Coming from a family of teachers, I was proud to lead our professional development programs for training educators on Google offerings and to build Google’s central Learning Design function.Recently, I was appointed as a Fellow at Harvard's Learning Innovation Lab, and am published in Harvard Business Review, highlighting an AI decision framework. Also, I gained credentials from MIT in AI Strategy and am learning volumes as an EdTech Advisor for startups.I live in Cape Coral, Florida, am an avid foodie, and am currently trying to succeed in bouldering and weightlifting. Currently, I am on a much-needed break to travel, read, write, and research. That is, slowing down to hurry up.
Harvard Graduate School Of Education, Learning Innovations Laboratory (Lila)
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FellowHarvard Graduate School Of Education, Learning Innovations Laboratory (Lila)Cape Coral, Fl, Us
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Taking A BreakTaking A Break May 2024 - PresentTaking a break for family, writing, research and travel.
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FellowHarvard Graduate School Of Education, Learning Innovations Laboratory (Lila) Jul 2024 - PresentHonored and excited to be appointed as Fellow, Harvard Graduate School of Education, Learning Innovations Laboratory (LILA).LILA is celebrating its 25th year focused on innovative approaches to organizational learning and change. This is a somewhat exclusive and limited group of roughly 25 leaders from diverse companies and industries focused less on best practice and being a think-tank, but more on the ‘Next Practice’ or as I call it, serving as a strategic ‘do-tank’. “[We] collaborate by sharing experimental work and emerging thinking in order to generate effective future practices.” This is most valued given the partnership with diverse Harvard researchers and scholars also dedicated to learning innovation, and providing hardened, evidence-based practical Frameworks.Leaders from Apple, Mooney’s, Visa, Santander Bank, BlackRock, Meta, US Army, Johnson Controls and others are involved, joining guest collaborators including Peter Senge (MIT), Dave Snowden (Cynefin Centre), John Seely Brown (University of Southern California), Amy Edmondson (Harvard Business School) and others.Looking forward to learning, collaborating, challenging and contributing.More about LILA here: https://www.learninginnovationslab.org/
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Advisor/Venture PartnerEmerge Jul 2024 - PresentLondon, England, GbEmerge is a global seed fund investing in founders solving the $8.5tn skills gap. Emerge invests in companies that democratize access to opportunity, whether that’s about leveling the playing field for kids, helping learners succeed in the formal education system, or helping adults build fulfilling careers. Investments focus in both B2C and B2B companies and in technology products and technology-enabled services.As an appointed Venture Partner, I advise Emerge, its portfolio partners and early stage companies on EdTech strategies, go-to-market and operational approaches, and AI's influence on education and workforce development. -
Strategic AdvisorMindstone Sep 2024 - PresentLondon, Gb -
Board AdvisorHttps://Thelearningmindset.Org/ Sep 2024 - Present
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Strategic AdvisorRetrain.Ai Jul 2024 - PresentNew York, New York, Us -
Editorial Board MemberTraining Industry, Inc. Sep 2015 - PresentRaleigh, Nc, Us -
Industry Thought Leadership: Transformation, Learning Innovation/AiAdvising & Keynote Presenter Sep 2010 - PresentPODCASTS | WEBINARS | INTERVIEWS | KEYNOTES- HBR AI Webinar Series, 2024: "One Size Doesn’t Fit All: Choosing the Right Approach to Generative AI"- ASU + GSV Summit 2024, San Diego: "Corporate L&D As The New R&D: Using Learning & Development As a Competitive Edge"- CIPD People Management Interview, 2024: "L&D Doesn’t Need to be Scared of AI"- Training Journal Magazine Video, 2024: "Marc Ramos on how AI and GenAI will affect L&D Practitioners and Vendors"- People Matters L&D Conference, 2023: "Learn with ChatGPT & Generative AI"- The Future of Education with Michael Horn, 2023; "Turning a Corner in Learning on the Job"- Learnovate Podcast Guest, 2023: "Generative AI in Learning"- Marc Ramos Hosts: HR Labs: "The Evolution of Workplace Learning with Julian Stodd, Founder, Sea Salt Learning"- Marc Ramos Hosts: HR Labs, 2023: "The Power of
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Chief Learning Officer/EvpCornerstone Ondemand Aug 2022 - May 2024Santa Monica, Ca, UsReporting to CEO and Executive Leadership Team member, led internal, go-to-market (GTM), partner and customer education. Served as primary Customer Advocate and company evangelist. Advised on M&A, product roadmap. Industry thought leader, speaker, author. Led company-wide AI transformation. - Centralized learning functions and strategy; partnered & optimized budget, operating model.- Supporting Customer Advocacy and Customer Centricity goals: led AI for Learning Realization Strategy and workshops with top 50 customers, facilitated Customer Champions campaigns, forged relationships with Harvard Business School, World Economic Forum, MIT, Stanford Accelerator for Learning.- Enabled M&A strategy and consulted on GTM approaches increasing ARR 13%, renewals 17%.COMPANY RECOGNITION (2023 > 2024 SAMPLES)- Lighthouse Research & Advisory HR Tech Awards: Best Talent Intelligence Solution- Forrester Wave™: Learning Management Systems And Experience Platforms: Leader- Telly Awards – Diversity, Equity & Inclusion: Silver Winner- eLearning Industry Top LMS Tools For Skills Development and Assessment: Winner- eLearning Industry Top Extended Enterprise Learning Management Systems: Winner- The Craig Weiss Group Best Gen AI Learning System: Winner- Brandon Hall Group Technology Excellence Awards – Best Advance in Learning Management Technology: Winner- Training Industry Top 20 Learning Management System Companies: Winner- Chief Learning Officer Learning in Practice Awards – Excellence in Technology Innovation: Silver Winner- Training Magazine Network Choice Awards: Winner- HR Executive Top 100 HR Tech Influencers: Winner- Best Advance in Training Programs that Require Global Accessibility Standards: Gold Winner – Cornerstone Foundation[ Full list: https://www.cornerstoneondemand.com/company/news-room/industry-recognition/] -
Global Head | Learning Strategy | Learning Innovation | Skills ManagementNovartis Aug 2019 - Aug 2022Basel, Baselstadt, ChLed Novartis' global learning strategy, modernized our learning systems and capabilities, guided Federated support and MSP governance enabling 900+ L&D professionals. Responsible for building and leading new Strategy & Innovation team of experts leading these domains: global learning systems, skills strategy/management, learning innovation, learning insights & analytics, enterprise knowledge management, learning portfolio strategy and intake governance, enterprise learning design, and Learning Transformation PMO.TEAM RECOGNITION- 2021 ATD for #3 BEST Learning Org- 2021 LPI for Best Learning Culture- 2020 CLO Learning In Practice, - 2020 & 2021 LinkedIn Employee Engagement Champion- 2021 Best Culture of Learning -
Head Of Global Training, Consumer Ops | Support Centers | Onshore/Offshore | Qa | Kb/Help CenterGoogle Jul 2017 - May 2018Mountain View, Ca, UsResponsible for leading customer support training programs, teams and strategy supporting 3 billion Google users. - Co-Led a global partner training team of 190+ instructional designers and facilitators educating thousands of support center agents on Google consumer products from Android and Pixel devices, Chromebooks, G Suite and more. - Supported 16K+ engagements daily while maintaining a 52% NPS score across multiple channels (phone, chat, email, social media, video-assist, self-service help center).- Deployed new global soft skills framework increasing agent CSAT over 2% while decreasingaverage handle time 17%; overall results decreasing cost-per-call 7%. -
Head Of Education, Google Fiber | Largest Big Bet (2014) | Fiber-Optic Service | Ar/Vr TrainingGoogle Jan 2015 - Jul 2017Mountain View, Ca, UsLead Google Fiber Education strategy, learning programs, knowledge base/help center and quality assurance teams for Alphabet's largest Big Bet (2014-17) for Googlers and non-exempt employees.- Architected strategy and development for Google’s largest blended workforce development program in the US: Google Fiber Education Learning Lab.- Affecting 43% stale content, rebuilt curriculum using new skill-based models.- Increased knowledge base utilization by 19% per month while decreasing time-on-page by 8%.- Enabled performance support improvements with documentation and training teams leading to 2.3% increase in CSAT, decreases in call handle time by 2.4% and escalations by 50%.In 2016 Google Fiber began to slow growth and halt expansion resulting in headcount reductions over the next 18 months: https://fiber.google.com/blog/2016/advancing-our-amazing-bet/ -
Global Head, Google Peopledev Learning Programs / Google Enterprise Sales Edu ProgramsGoogle May 2011 - Jan 2015Mountain View, Ca, UsChartered to consolidate diverse Google training production and program teams into one, central Global Learning Design team within the corporate People Development / People Operations Group. Also responsible for supporting Google’s teacher and Professional Development (PD) training strategy within the Enterprise Sales team.- Responsible for global needs analysis, instructional design, at-scale production, learning systems, consulting services and learning innovation supporting all Googlers.- Primary strategist for Design Thinking and Unconscious Bias curriculum.- Championed blended learning approaches for executive development, leadership and management training.- Deployed Product Navigator platform for Global Sales; usage at 1.2M views a week, 61,000 hours of seat time, 27,000 visitors and .59% bounce rate.- Upgraded global Sales onboarding with new blended model decreasing time-to-quota up to 35%.Led teacher professional development strategies enabling teachers to be more efficient and teaching more effective using Google apps and devices.- Built new learning framework or proficiency model for training global educators on Google offerings including Apps, Chromebooks, Android devices, Play and Chrome solutions.- Launched Google-first PD Advisory Team providing user and strategic feedback and insights.- Authored direct and partner Sales Enablement PD guides; supported sales workshops globally on PD pre-sales positioning; advisor on international MOOC designs and PD partner engagement.https://edutrainingcenter.withgoogle.com/http://www.google.com/edu/ -
Director, Global Sales Training | Sales Methodology & Enablement | Partner Education | SoftwareRed Hat Jun 2007 - Feb 2011Raleigh, Nc, UsLed global Direct and Channel Sales Training and Enablement for Red Hat’s cloud-based solutions. Managed global team and people managers.- Partnered with EVP, Sales for crafting of Value Selling Sales Methodology program; increased deal size by 5%, disqualified 306 bad opportunities / quarter, 479 days saved in sales cycle. - Upgraded global new hire Sales Boot Camp for direct and channel students using modular, blended approach; increased time-to-quota by 18% for direct and 7% for channel.- Deployed 100% online sales certification and assessment program for OEMs and Resellers.- Implemented new Shared Services content development model cutting vendor costs by 65%. -
Director, Global Learning Design (Accenture Delivery Method, Microsoft Consulting)Avanade, Microsoft, Accenture Jul 2003 - May 2007Seattle, Washington, UsAvanade is a Microsoft & Accenture joint venture. Led sales, partner, technical and leadership development for 55,000 Avanade, Microsoft and Accenture consultants. Managed global team of 46 with $16M budget.- Rebuilt all product and sales curricula resulting in annual savings of $2M annually.- Deployed offshore Services strategy in six India locations with 100+ dedicated personnel.- Following PMBOK and Accenture/Microsoft Delivery practices, implemented new Project Management Office; designed new processes increasing time of course availability by 22%. -
Vp Global Education | Voip Learning Programs | Internal, Channel, Distribution & Oem TrainingClarent 2000 - 2003UsClarent was a start-up providing first-to-market VoIP solutions in 85 countries. Responsible for technical and sales training for global associates and OEM/Distribution partners. Matured a team of 3 to 26; responsible for a $7 million budget. Clarent closed operations in 2003. -
Sr. Manager, Global Curriculum Management | $411M Annual Education Sales | Training & CertificationsOracle 1997 - 2000Austin, Texas, UsLed worldwide course development of Data Warehouse and Business Intelligence curriculum with annual revenues exceeding $411 million. Responsible for managing onshore and offshore instructional design team, annual release management of instructor-led and online courses, and fiscal curriculum planning with Oracle University, Sales, Marketing and Product Management. -
Director, Training | 540 Retail Stores | 1M Skus | Fulfillment Center Training & CertificationWest Marine Products May 1994 - Jan 1997Managed retail, marketing, distribution/fulfillment center (DC) training and internal corporate communications for 540 store specialty retailer with 1M+ SKUs. Conducted time and motion studies and implemented new DC curriculum resulting in 4% improvement in order picking accuracy, 7% increase in lines picked and shipped per hour while decreasing packer turnover by 35%.
Marc Steven Ramos Skills
Marc Steven Ramos Education Details
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Ai Strategy - Mit Sloan School Of ManagementArtificial Intelligence: Implications For Business Strategy -
University Of California, BerkeleyFilm Theory -
University Of CambridgeEuropean Art Studies -
University Of California, Berkeley -
University Of California, Berkeley
Frequently Asked Questions about Marc Steven Ramos
What company does Marc Steven Ramos work for?
Marc Steven Ramos works for Harvard Graduate School Of Education, Learning Innovations Laboratory (Lila)
What is Marc Steven Ramos's role at the current company?
Marc Steven Ramos's current role is Fellow.
What is Marc Steven Ramos's email address?
Marc Steven Ramos's email address is ma****@****hoo.com
What is Marc Steven Ramos's direct phone number?
Marc Steven Ramos's direct phone number is +165069*****
What schools did Marc Steven Ramos attend?
Marc Steven Ramos attended Ai Strategy - Mit Sloan School Of Management, University Of California, Berkeley, University Of Cambridge, University Of California, Berkeley, University Of California, Berkeley.
What skills is Marc Steven Ramos known for?
Marc Steven Ramos has skills like Training, Strategy, Program Management, Leadership, Enterprise Software, Management, Product Management, Employee Training, E Learning, Saas, Cross Functional Team Leadership, Talent Management.
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