Marc Steven Ramos Email & Phone Number

Cape Coral, Fl, Us

Taking a break for family, writing, research and travel.

Honored and excited to be appointed as Fellow, Harvard Graduate School of Education, Learning Innovations Laboratory (LILA).LILA is celebrating its 25th year focused on innovative approaches to organizational learning and change. This is a somewhat exclusive and limited group of roughly 25 leaders from diverse companies and industries focused less on best practice and being a think-tank, but more on the ‘Next Practice’ or as I call it, serving as a strategic ‘do-tank’. “[We] collaborate by sharing experimental work and emerging thinking in order to generate effective future practices.” This is most valued given the partnership with diverse Harvard researchers and scholars also dedicated to learning innovation, and providing hardened, evidence-based practical Frameworks.Leaders from Apple, Mooney’s, Visa, Santander Bank, BlackRock, Meta, US Army, Johnson Controls and others are involved, joining guest collaborators including Peter Senge (MIT), Dave Snowden (Cynefin Centre), John Seely Brown (University of Southern California), Amy Edmondson (Harvard Business School) and others.Looking forward to learning, collaborating, challenging and contributing.More about LILA here: https://www.learninginnovationslab.org/

London, England, Gb

Emerge is a global seed fund investing in founders solving the $8.5tn skills gap. Emerge invests in companies that democratize access to opportunity, whether that’s about leveling the playing field for kids, helping learners succeed in the formal education system, or helping adults build fulfilling careers. Investments focus in both B2C and B2B companies and in technology products and technology-enabled services.As an appointed Venture Partner, I advise Emerge, its portfolio partners and early stage companies on EdTech strategies, go-to-market and operational approaches, and AI's influence on education and workforce development.

London, Gb

New York, New York, Us

Raleigh, Nc, Us

PODCASTS | WEBINARS | INTERVIEWS | KEYNOTES- HBR AI Webinar Series, 2024: "One Size Doesn’t Fit All: Choosing the Right Approach to Generative AI"- ASU + GSV Summit 2024, San Diego: "Corporate L&D As The New R&D: Using Learning & Development As a Competitive Edge"- CIPD People Management Interview, 2024: "L&D Doesn’t Need to be Scared of AI"- Training Journal Magazine Video, 2024: "Marc Ramos on how AI and GenAI will affect L&D Practitioners and Vendors"- People Matters L&D Conference, 2023: "Learn with ChatGPT & Generative AI"- The Future of Education with Michael Horn, 2023; "Turning a Corner in Learning on the Job"- Learnovate Podcast Guest, 2023: "Generative AI in Learning"- Marc Ramos Hosts: HR Labs: "The Evolution of Workplace Learning with Julian Stodd, Founder, Sea Salt Learning"- Marc Ramos Hosts: HR Labs, 2023: "The Power of

Santa Monica, Ca, Us

Reporting to CEO and Executive Leadership Team member, led internal, go-to-market (GTM), partner and customer education. Served as primary Customer Advocate and company evangelist. Advised on M&A, product roadmap. Industry thought leader, speaker, author. Led company-wide AI transformation. - Centralized learning functions and strategy; partnered & optimized budget, operating model.- Supporting Customer Advocacy and Customer Centricity goals: led AI for Learning Realization Strategy and workshops with top 50 customers, facilitated Customer Champions campaigns, forged relationships with Harvard Business School, World Economic Forum, MIT, Stanford Accelerator for Learning.- Enabled M&A strategy and consulted on GTM approaches increasing ARR 13%, renewals 17%.COMPANY RECOGNITION (2023 > 2024 SAMPLES)- Lighthouse Research & Advisory HR Tech Awards: Best Talent Intelligence Solution- Forrester Wave™: Learning Management Systems And Experience Platforms: Leader- Telly Awards – Diversity, Equity & Inclusion: Silver Winner- eLearning Industry Top LMS Tools For Skills Development and Assessment: Winner- eLearning Industry Top Extended Enterprise Learning Management Systems: Winner- The Craig Weiss Group Best Gen AI Learning System: Winner- Brandon Hall Group Technology Excellence Awards – Best Advance in Learning Management Technology: Winner- Training Industry Top 20 Learning Management System Companies: Winner- Chief Learning Officer Learning in Practice Awards – Excellence in Technology Innovation: Silver Winner- Training Magazine Network Choice Awards: Winner- HR Executive Top 100 HR Tech Influencers: Winner- Best Advance in Training Programs that Require Global Accessibility Standards: Gold Winner – Cornerstone Foundation[ Full list: https://www.cornerstoneondemand.com/company/news-room/industry-recognition/]

Basel, Baselstadt, Ch

Led Novartis' global learning strategy, modernized our learning systems and capabilities, guided Federated support and MSP governance enabling 900+ L&D professionals. Responsible for building and leading new Strategy & Innovation team of experts leading these domains: global learning systems, skills strategy/management, learning innovation, learning insights & analytics, enterprise knowledge management, learning portfolio strategy and intake governance, enterprise learning design, and Learning Transformation PMO.TEAM RECOGNITION- 2021 ATD for #3 BEST Learning Org- 2021 LPI for Best Learning Culture- 2020 CLO Learning In Practice, - 2020 & 2021 LinkedIn Employee Engagement Champion- 2021 Best Culture of Learning

Mountain View, Ca, Us

Responsible for leading customer support training programs, teams and strategy supporting 3 billion Google users. - Co-Led a global partner training team of 190+ instructional designers and facilitators educating thousands of support center agents on Google consumer products from Android and Pixel devices, Chromebooks, G Suite and more. - Supported 16K+ engagements daily while maintaining a 52% NPS score across multiple channels (phone, chat, email, social media, video-assist, self-service help center).- Deployed new global soft skills framework increasing agent CSAT over 2% while decreasingaverage handle time 17%; overall results decreasing cost-per-call 7%.

Mountain View, Ca, Us

Lead Google Fiber Education strategy, learning programs, knowledge base/help center and quality assurance teams for Alphabet's largest Big Bet (2014-17) for Googlers and non-exempt employees.- Architected strategy and development for Google’s largest blended workforce development program in the US: Google Fiber Education Learning Lab.- Affecting 43% stale content, rebuilt curriculum using new skill-based models.- Increased knowledge base utilization by 19% per month while decreasing time-on-page by 8%.- Enabled performance support improvements with documentation and training teams leading to 2.3% increase in CSAT, decreases in call handle time by 2.4% and escalations by 50%.In 2016 Google Fiber began to slow growth and halt expansion resulting in headcount reductions over the next 18 months: https://fiber.google.com/blog/2016/advancing-our-amazing-bet/

Mountain View, Ca, Us

Chartered to consolidate diverse Google training production and program teams into one, central Global Learning Design team within the corporate People Development / People Operations Group. Also responsible for supporting Google’s teacher and Professional Development (PD) training strategy within the Enterprise Sales team.- Responsible for global needs analysis, instructional design, at-scale production, learning systems, consulting services and learning innovation supporting all Googlers.- Primary strategist for Design Thinking and Unconscious Bias curriculum.- Championed blended learning approaches for executive development, leadership and management training.- Deployed Product Navigator platform for Global Sales; usage at 1.2M views a week, 61,000 hours of seat time, 27,000 visitors and .59% bounce rate.- Upgraded global Sales onboarding with new blended model decreasing time-to-quota up to 35%.Led teacher professional development strategies enabling teachers to be more efficient and teaching more effective using Google apps and devices.- Built new learning framework or proficiency model for training global educators on Google offerings including Apps, Chromebooks, Android devices, Play and Chrome solutions.- Launched Google-first PD Advisory Team providing user and strategic feedback and insights.- Authored direct and partner Sales Enablement PD guides; supported sales workshops globally on PD pre-sales positioning; advisor on international MOOC designs and PD partner engagement.https://edutrainingcenter.withgoogle.com/http://www.google.com/edu/

Raleigh, Nc, Us

Led global Direct and Channel Sales Training and Enablement for Red Hat’s cloud-based solutions. Managed global team and people managers.- Partnered with EVP, Sales for crafting of Value Selling Sales Methodology program; increased deal size by 5%, disqualified 306 bad opportunities / quarter, 479 days saved in sales cycle. - Upgraded global new ­hire Sales Boot Camp for direct and channel students using modular, blended approach; increased time-to-quota by 18% for direct and 7% for channel.- Deployed 100% online sales certification and assessment program for OEMs and Resellers.- Implemented new Shared Services content development model cutting vendor costs by 65%.

Seattle, Washington, Us

Avanade is a Microsoft & Accenture joint venture. Led sales, partner, technical and leadership development for 55,000 Avanade, Microsoft and Accenture consultants. Managed global team of 46 with $16M budget.- Rebuilt all product and sales curricula resulting in annual savings of $2M annually.- Deployed offshore Services strategy in six India locations with 100+ dedicated personnel.- Following PMBOK and Accenture/Microsoft Delivery practices, implemented new Project Management Office; designed new processes increasing time of course availability by 22%.

Us

Clarent was a start-up providing first-to-market VoIP solutions in 85 countries. Responsible for technical and sales training for global associates and OEM/Distribution partners. Matured a team of 3 to 26; responsible for a $7 million budget. Clarent closed operations in 2003.

Austin, Texas, Us

Led worldwide course development of Data Warehouse and Business Intelligence curriculum with annual revenues exceeding $411 million. Responsible for managing onshore and offshore instructional design team, annual release management of instructor-led and online courses, and fiscal curriculum planning with Oracle University, Sales, Marketing and Product Management.

Managed retail, marketing, distribution/fulfillment center (DC) training and internal corporate communications for 540 store specialty retailer with 1M+ SKUs. Conducted time and motion studies and implemented new DC curriculum resulting in 4% improvement in order picking accuracy, 7% increase in lines picked and shipped per hour while decreasing packer turnover by 35%.

Artificial Intelligence: Implications For Business Strategy

Film Theory, Film Theory

European Art Studies

Education record

Education record