➝ Led ClickUp's systems, automations, data platform, engineering, science, and analytics teams, driving significant efficiency increases throughout the organization through strategic restructuring and process optimization.➝ Spearheaded the development and production deployment of foundational AI systems | developing foundational RAG system, unstructured data repository, custom model persona architecture, and LLM ops design to enable long-term, scalable AI initiatives.➝ Implemented a centralized data lake/warehouse and analytics platform, enabling business-critical insights leading to growth in top line acquisition and halving of acquisition costs➝ Oversaw ClickUp's internal systems, data lake/warehouse, analytics, and AI product development, operations & strategy.➝ Drove growth & revenue through applied application of AI, data, and systems design to a PLG B2B business model.➝ Focused on strategically improving data quality, system design & integration, and generative AI (LLM) product development into a cohesive, efficiency empowering machine.

➝ Designed and implemented ClickUp's governed and agile data architecture from the ground up on a modern data stack with Airflow, AWS (DMS, Lambda, Kinesis), dbt, Snowflake, Hex, Fivetran, Census and Kubeflow.➝ Architected and led the development of ClickUp's proprietary customer acquisition organic/performance attribution & spend model (retroactively customizable in Data Warehouse) that reduced fully blended CAC by 60% in one year (saving ClickUp millions in advertising expense each month while delivering higher quality conversions).➝ Led the foundational implementation of ML grade product analytics across hundreds of unique, governed events using CDP and Amplitude analytics suite that power ClickUp's ability to do dimensional deep dives on any behavior pattern.➝ Managed the problem definition, feature engineering and development of a suite of growth enhancing operational ML models that monitor the complete customer lifecycle and deliver predictive alerts to front line roles around critical customer milestones. (Propensity to purchase/churn and predictive user LTV modeling).➝ Designed and implemented web through in-product A/B testing processes, systems, and automations to drive funnel optimization projects throughout the whole customer lifecycle to hit aggressive growth targets.➝ Architected ClickUp's customer 360 data flows through data warehouse reverse ETL to dozens of operational systems that power ClickUp's PLS & support capability.➝ Enabled the business to measure itself and growth/experimentation to succeed at ClickUp by providing reliable access to dozens of common dimensions to analyze the customer journey and behavior.➝ Scaled and led an exceptional team of data engineers, analytics engineers, data scientists, and analysts from 0 to 30+ in 18 months through ClickUp's hyper-growth.

➝ Led company operations including product development, marketing, partner relationships, technology road mapping, and finance➝ Developed and monitored SaaS analytics by implementing a predictive customer behavior scoring algorithm and company operations/service delivery data pipeline (SQL, Python, Tableau, AWS)➝ Led effort to unify company customer analytics through the entire customer lifecycle (Heap.io, Segment, Product Analytics, Jupyter, HubSpot)➝ Developed and monitored IT security policies to ensure compliance with HIPAA, federal, and state data security regulations for customer data➝ Implemented an inbound marketing automation system including persona development, content creation, lead scoring, industry specific campaign workflows, drip nurturing, and SEO (HubSpot/Salesforce)

➝ Led an agile team of software developers, designers, and stakeholders to redesign, develop, and implement an enterprise SaaS web application from concept through deployment and maintenance➝ Developed an automated, scalable product from trial to purchase including PLS lead scoring, marketing, sales, billing, and renewal workflows

➝ Worked with private sector companies to design and implement internal Strategy Management and execution initiatives➝ Facilitated implementation of Balanced Scorecard Strategy Maps, Dashboards, and KPIs with clients