Marc Surujballi Email & Phone Number

New York, NY, US

Brooklyn, New York, US

• Troubleshoot and diagnose minor problems on computers and related peripheral equipment
• Perform basic troubleshooting on mobile computing devices while using a mobile device manager
• Setup and operate computers and related peripheral equipment; install, troubleshoot and operate a variety of standard computer software programs; maintain curriculum file server applications
• work cooperatively with co-workers, site and District staff, students and others; communicate clearly and effectively

Sunnyvale, CA, US

• Restart & update computers. Remove viruses. Answer phone calls.
• Setup computer networks, as well as connecting printers. Install/run software.
• Train clients on how to use Microsoft 365 Outlook. Assist clients with saving files & locating drives.

• Worked with NYC DOE; swapped iPads. Tested & monitored computer programs/systems.
• Troubleshooted various malfunctions to restore normal functions. Maintained & implemented classrooms’ (K-12) technology. Followed up with client relations. Ensured & provided installations of cables, computers, iPads.
• Set up equipment for employee use; trained clients & new employees on how to use various systems.
• Analyzed projects with team. Kept track of assets, reports, & tickets.

New York, NY, US

• Helped set up Omnicom software for Mac/PC. Solved technology issues with clients’ ticket request.
• Answered phone calls & emails. Maintained customer relations. Reported total tickets/concerns to team & management. Provided good time management to balance work task & clients’ schedule.
• Ensured clients by updating the system to their preferences. Analyzed projects with team.

New York, NY, US

• Analyzed & tracked inventory real property and equipment. Recorded information: description, value, & location of property.
• Reported to management regarding the finances of establishment.
• Developed, implemented, & modified document recordkeeping and accounting systems.
• Made use of computer technology.

• Transmitted work electronically to various locations upon request.
• Maintained a hard copy backup of all sensitive information.
• Developed & analyzed budgets; prepared periodic reports (budgeted costs-actual costs).
• Established tables of accounts & assigned entries to proper accounts.
• Utilized Word, Excel, & QuickBooks to record, store, and analyze information. Processed customer orders into database.

• Assisted in day-to-day recording, payroll, & invoicing. Converted social media profiles & promoted events on various websites.
• Provided technical assistance with photocopiers, scanners, voice-mail systems, & computers. Organized sheet music library and engineered at producing sessions.
• Located all Drives in PC and trained new interns. Saved documents in the accurate Drives.