Innovative and creative technology transformation program management leader with comprehensive business process improvement experience to lead cross-functional transformation programs, including engaging with customers to align priorities, defining busines process improvement opportunities, and driving the execution of improvement initiatives. Demonstrated experience with implementing large scale business process improvements resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs. Ability to apply Lean Six Sigma principles to find root causes, reduce complexity, eliminate waste, and improve delivery. Proven record of success in developing and scaling new technology concepts (e.g. automation, analytics, or AI). Inspiring mentor to lead a team of high performing professionals.