Marc Tillett Email & Phone Number

Los Angeles, California, Us

Beverly Hills, Ca, Us

Beverly Hills, Ca, Us

Beverly Hills, Ca, Us

- Joined Pacific Western Bank after the merger with Square 1 Bank.- Partner with the Systems Manager to oversee enterprise systems and server operations across all PWB data centers.- Ensure PWB server environment is compliant with monthly patch management processes and procedures.- Oversee quarterly vulnerability management program for PWB systems to reduce vulnerabilities and overall risk.- Replaced legacy mobile device management system to enhance security and scalability of MDM architecture.- Developed account categorization system to streamline monthly and quarterly Active Directory audits.- Managed systems and server integrations for PWB mergers with Square 1 Bank and California United Bank.

Durham, Nc, Us

- Modeled IT operational excellence for rapidly growing (20% YoY) $3+ billion venture bank with operations across the US.- Rigorously managed annual budget of $2+ million to maximize the efficiency of capital and operating expenditures.- Led and managed enterprise IT security initiatives, including penetration testing, vulnerability management, and audit/exam responses for external audit, NCCOB and FDIC engagements.- Conducted risk assessments of new and existing applications, vendors and technologies.- Upgraded patch management system to ensure compliance with corporate policies and procedures.- Improved IT general controls to ensure compliance with SOX requirements prior to SQ1 IPO in 2014.- Strengthened vendor & contract management processes to maximize the value of external partnerships.- Re-designed SQ1 data backup and recovery processes to leverage cloud storage opportunities.- Chaired SQ1’s Change Activities Board to measure and mitigate operational risk with key business constituencies.- Directed Square 1’s Business Continuity Team during continuity events.

Chapel Hill, Nc, Us

- Oversaw comprehensive, day-to-day operations for ORIS infrastructure that serviced the UNC-CH and UNC-GA research communities.- Established data security guidelines for collecting, storing and accessing human subject research data.- Ensured servers and databases providing the My Research software suite were functioning optimally to minimize downtime.Also managed file, print and web services for the UNC Research community.- Managed client services, systems and IT security for UNC Research offices and centers. Built and nurtured relationships with clients throughout the enterprise to maximize the effectiveness of services provided.- Identified, evaluated and selected software solutions to effectively anticipate and meet the needs of the UNC Research community.- Mentored and coached staff to ensure prompt, effective and consistent service delivery for customers.

Chapel Hill, Nc, Us

- Directed help desk and instructional support operations for 2000+ customers within the College of Arts and Sciences.- Proactively identified solutions to challenges faced by teaching and research faculty within the College.- Planned and implemented operational and strategic projects within the College.- Provided customized services and/or solutions to faculty and staff in order to support their teaching and research needs.

Chapel Hill, Nc, Us

• Setup, configure and maintain various computer hardware and software applications within the College of Arts and Sciences. Offer specialized support of various laboratory equipment, including data collection devices and chemical analysis instruments as needs are identified.• Diagnose client problems in a timely fashion via telephone, online help or in-person in order to achieve swift resolution for users.

Chapel Hill, Nc, Us

• Manage sales program with totals over $9 million dollars annually, consisting of ~3,000 individual orders per year.• Interface with other CCI team members regarding initial configuration of CCI ThinkPads.• Create RAM Shop marketing strategy for IBM ThinkPads and desktops including product information, pricing, market segmentation and communication delivery vehicles. • Collaborate with Student Information Services to create and maintain online ordering system for the CCI program.