Marc T. Email & Phone Number

Gateshead, England, United Kingdom

Gateshead, England, United Kingdom

Gateshead, England, United Kingdom

• Strengthening our organization's incident response by utilizing Cyber Kill Chain and MITRE ATT&CK framework for proactive threat identification, analysis, and mitigation. Implementing real-time threat intelligence to.
• Identifying security vulnerabilities, presenting PoCs, and actively shaping cybersecurity strategies in critical sectors. Assessing threats, incidents, and offering expert guidance for a resilient posture.
• Streamlining host and network-based incident response through simulation exercises, focusing on triage, system recovery, evidence collection, and root cause analysis. Generating comprehensive documentation to.
• Proficient in Azure Active Directory management, hardware/software troubleshooting, and efficient deployment via Intune and Autopilot. Skilled in device management, software administration, and report generation for.
• Uses established tools to automate processes and aligns with team strategy both independently and under guidance. Applies design principles and patterns to build platform applications using standard toolsets and.

• Proficiently navigating all ITIL incident management levels, prioritizing exceptional 3rd Line support for internal teams and infrastructure.
• Serving as a knowledgeable technical escalation point for Citrix environments throughout our MSP infrastructure, while offering ongoing training to 1st and 2nd line staff to bolster company-wide Citrix expertise.
• Striving to address long-term issues and minimize technical debt through the provision of tailored reports to management, thereby facilitating continuous improvement and optimization of internal IT systems and processes.
• Enthusiastically collaborating with the Platform Team, contributing to the creation of innovative products and services by identifying market needs and opportunities alongside colleagues, and actively engaging in the.
• Keeping abreast of industry trends and emerging technologies, and supporting the team in delivering cutting-edge solutions that cater to clients' evolving needs.

Bellshill, Scotland, United Kingdom

• A key influencer in ongoing cyber security strategies, reviewing and advising on major threats and security incidents.
• Performing host and network based incident response for clients including triage, system recovery and technical evidence collection. Determining root cause analysis and generating client documentation for presentation.
• Generating PoC(s) in relation to security weaknesses and raising them to required management staff to review risk, resulting in the hardening of multiple environments including the prevention of data theft from a.
• Shift based movement across all ITIL incident management levels, operating exclusively at the 3rd Line level.
• During weekends and night shifts, sole responsibility for management and prioritization of client incidents ensuring all technical documentation is written to a high level and easily communicable to both Directors.
• Technical escalation point for Citrix environments across the client estate – including providing ongoing training to 1st and 2nd line staff to strengthen companywide Citrix discipline.

Bellshill, Scotland, United Kingdom

• Key Responsibilities -
• 2nd Line Infrastructure Engineer
• 24/7 Team Member
• Provide assistance and knowledge to all aspects of clients and staff
• Problem Solving Skills for complex issues★ Additional Responsibilities and Achievements ★
• Implemented 1st Line Network Training Program while still on initial employment term to accelerate 1st Line development

Birmingham, England, United Kingdom

• Large Re-seller environment with SMB to Enterprise level clients, including International Clients throughout UK, Europe, Bangladesh, United States and China.- Key Responsibilities -
• Lead Checkpoint Engineer
• Lead Barracuda Engineer
• Security knowledge font for clients and company in all areas of information security and risk
• Engineer for network layer analysis and troubleshooting
• Daily administration and troubleshooting of business-critical systems across Microsoft Server 2012/2016 infrastructure, with use of VMware and Hyper-V environments, including Active Directory, Exchange 2013/2016 and.

Weymouth, England, United Kingdom

• Time away from work due to medical reasons.
• Spent time focused on studying
• This time gave me the opportunity to review and take a step back from the day-to-day of IT and evaluate where the future trends and how the landscape was going to change.
• During this time I decided to use the time wisely while recovering to further my career in the future. I invested my time in becoming proficient at a fundamental to intermediate level in a wide array of technologies.
• OS and Hypervisors Technologies
• Coding and Development

London, England, United Kingdom

• Key Responsibilities -
• Evaluation of all Cloud technologies, Mobile platforms, all Tablet OS' and installation with clients.
• Senior Security Lead for clients in all areas of information security and risk.
• Lead (2) successful PCI-DSS Compliance audits (discovery, analysis and assessor reporting).
• Lead for all BES Express and BES Enterprise Installations and Maintenance, including mobile security.
• Successful Migration of 3 Clients from Microsoft Exchange to Office 365/Exchange Online.

• Key Responsibilities -
• Lead for Security Audit given by Ersnt & Young, PCI-DSS, and ISO27001 Compliance
• Responsible for all IT Infrastructure of the company
• First and point of contact for all internal and external client technical queries
• Hands-on Network Configuration and Maintenance for 30 User Systems, with 100 External Users via PDA, Smartphone, Tablet
• Company bespoke system responsible for the travel arrangements of 100,000 Users Worldwide