I am an Incident and Problem Manager with 5 years of experience in client-facing customer support, working in the medical technology and broadcast media sectors. I have hands-on experience with Kubernetes, containerized services and cloud-based infrastructure, as well as direct hardware and software support. Helping people and building relationships is my core strength, and I bring a diversity of backgrounds and broad experiences to any role. From early tech-support roles to more recent white-glove customer success positions, I strive to solve problems, build rapport and create growth – of business, brand loyalty and customer satisfaction. I’ve been fortunate to work in some of the most dynamic areas of the tech industry, working with clients across the globe and supporting a scalable, flexible cloud architecture that some of the world’s biggest broadcasters use to reach their audiences. I bring a broad portfolio of experiences to my work, with a background in teaching and training, direct experience in hardware support from Fujitsu UK, and a career start in med-tech (optical and orthotics). Areas of Expertise:Incident Management | Problem Management | Technical Writing | Kubernetes | AWS | Grafana | Monitoring | Documentation | Knowledge Management | Training