Marcus A. Smith Email & Phone Number

Owings Mills, MD, US

United States

Hanover, Maryland, United States

Responsible for supporting all advertising and marketing efforts for Live! Casino & Hotel inclusive of creative development, routing & review processes, managing strict timelines, and maintaining brand identity.Coordinate with internal Live! departments on marketing needs – including tournaments, promotions, parties, special events to produce coupons.

Baltimore, Maryland Area

Skilled graphic design professional with extensive experience creating a variety of designs for marketing and advertising collateral and branding identity materials, including: brochures; web images; magazine layouts; flyers; presentations; logos; email templates; promotional materials; custom stationery (letterhead, envelopes); direct mail; business.

Baltimore, Maryland Area

• Responsible for training new team members on the policies and procedures of Caesars Entertainment Corporation and Horseshoe Casino Baltimore, including on-the-job coaching, mentorship programs, conducting organization.
• Worked with upper management to improve Employee/Management relationship and workplace satisfaction.
• Assisted in the administering of the mid-year and annual Employee Opinion Survey (EOS)/Supervisor Feedback Survey (SFS).
• Helped create engaging performance incentives for team members by meeting with department managers to craft a continuous improvement plan based on team member feedback.
• Facilitated team member special events such as the Annual Talent Show, Back-to-School Back Pack Giveaways, various Employee Contests, American Red Cross blood drives, and Breast Cancer Awareness Month, etc.
• Helped create programs to retain employee engagement.

Baltimore, Maryland Area

• Produced and published all internal communications for entire property in all media forms; Back-of-House TV ads, Videos, Employee App, Posters, Flyers and E-mail Blasts. Received Human Resources Employee of the Month.
• Produced Weekly/Monthly informational guides for team members to be aware of all property promotions and entertainment.
• Created a seamless flow of information from top-down and bottom-up that resulted in team members receiving important information from leadership (changes, goals, values) and leadership understanding needs of team.

Baltimore, MD

• Assist Casino Marketing and Executive team with arranging special services for VIP Guests.
• Perform problem solving skills in stressful situations, tasking multiple responsibilities.
• Maintains high service levels and facilitate trip comments for VIP Guests.
• Execute and maintain commitments for hotel stays, external dining, amenities, and special events.
• Perform general duties including phone, and computer terminal data entry. Ensures initial guest contact is detail, courteous and upbeat.

Bachelor’S Degree, Graphic Design

Activities and Societies: Student Artist Association AIGA Student Member

Dual Certification Course, Professional In Human Services

Associate’S Degree, Graphic Design