Working on cybersecurity contracts

--> Analyzed medical records of claimants, extracting information relevant to the claim--> Spoke with claimants, doctors, representatives, etc. over the phone in order to answer questions and gather information--> Interpreted complicated government rules and regulations to determine if claimants' disability claims should be allowed or denied, including staying up to date with any changes to these rules and regulations--> Wrote in depth justifications for my decisions to allow or deny claimants, citing rules and regulations where appropriate--> Utilized government software and web based tools such as AS400, LEO, POMS, and the DOT

--> Quickly mastered the training program, being released to the field ahead of schedule --> Arranged appointments over the phone to meet with clients to discuss insurance plans--> Kept scheduled appointments, showing up on time and in professional attire--> Walked customers through filling out the physical and digital forms during a sale--> Kept detailed records of clients, leads, sales, and other relevant information--> Wrote Excel code to improve customer relations database, increasing efficiency --> Filed all necessary paperwork error free and on time

--> Provided email and live chat support for a variety of customer issues including (but not limited to) account maintenance/updating, support for client company software, reimbursement requests, conduct reports, etc. --> Analyzed transaction data to identify and deactivate fraudulent users --> Prepared daily detailed reports for management on customer trends and activities--> Supervised the training of new hires, personally teaching them required tasks and tools

--> Assisted guests with questions, directions, and recommendations--> Responsible for operations for the following attractions: carousel, rock climbing wall, Cool Zoo water park--> Responsible for security at the animatronic dinosaur exhibit--> Performed several maintenance tasks, as well as pre-opening setup tasks and post-closing shutdown tasks