Marcus Cook Email & Phone Number

New York, Ny, Us

- Lead post-sales technical integrations and provide architectural guidance to maximize client success on the Yext platform.- Test and implement custom applications to update knowledge graph information through our API framework.- Conduct trainings on our AI-powered search experience, ensuring precise content navigation and improving result sets

New York, Ny, Us

As a Senior Platform Manager, I specialize in leveraging data analytics and Python scripting to enhance platform functionality and user experience.My expertise includes managing comprehensive data projects such as customer usage overtime, profile optimization, and listing performance. In Python development, I've contributed to automating and streamlining processes with scripts for updating first-party reviews, extracting Knowledge Graph data, and managing language settings across child account networks.I have been responsible for the implementation of analytics dashboards, providing insightful data visualization and reporting across our customer network. Additionally, I have spearheaded the development of Zendesk AI chatbot widgets, helping the company move away from expensive vendors.

New York, Ny, Us

Job Responsibilities:- Collaborated with cross-functional teams to identify inefficiencies in training processes and helped implement streamlined training programs across the company- Spearheaded the development and implementation of customized analytics and reporting tools for clients with a combined annual recurring revenue exceeding $100 million-Developed and maintained complex SQL queries and Python scripts to extract, transform, and analyze large data sets for our platform and client solutions team- Utilized SQL to deliver customized analytics and reports that provided valuable insights to our customers for Quartley Business Reviews

New York, Ny, Us

Yext is a software platform that collects and organizes content from across the enterprise to deliver relevant, actionable information — in the form of answers — wherever people ask questions about a business.Job Responsibilities:-Worked on the platform services team on $11M+ Account value enterprise and commercial clients, actively managing all Yext products & subscriptions.-Implemented an API to export asset data in a client-friendly way that provided a solution to over two dozen internal product requests -Served as the department subject matter expert for Excel, SQL, and APIs to help troubleshoot customer issues-Worked closely with the sales and product team to develop campaigns and educate customers on new product launches

New York, New York, Us

- Grew the website to reach over 100,000 visitors monthly through a combination of SEO best practices, guest posting, and an aggressive content strategy- Achieved a six-figure valuation through strategic advertising partnerships, sponsorships, and affiliate marketing strategies

Blackfriars, London, Gb

Developed keen knowledge of our upstream supply chain network in a fast-paced, demanding environment, while also working closely with our product and marketing team to help achieve optimal product-market-fitJob Responsibilities:-Managed and prioritized material backlog based on business needs, demand forecasts, and current inventory-Implemented data-driven inventory models to supply chain solutions team to address supply chain bottlenecks

New York, Ny, Us

-Became an expert on the Bloomberg product and was responsible for daily client calls to inform clients on new features-Worked on the Fixed Income team to help clients across portfolio management and risk and attribution

The Shaw Center facilitates transportation of SU student volunteers to nearby areas for service learning, tutoring, and student teaching placements. By analyzing historical transportation data we implement bus routes for students that contain the least amount of run time, ensuring students get to their destinations in a timely and convenient manner. In the fall of 2017, I implemented the companies first check sheet that helped the organization standardized day to day responsibilities and inform all employees what tasks have been completed and which still need to be finished. In the spring of 2018, I led the preparation and execution of the 2017-2018 annual report used for key decision making by senior executives. Increasing topics covered by over 100% and pages of the report by over 300% from the previous year.

Burlington, Vt, Us

-For my summer internship at Seventh Generation, Unilever I worked with department managers to create a streamlined stage gate process for 16 different departments. -I gained extensive knowledge of the project management software Workfront and engaged with key users to clarify user guidelines and increase adoption throughout the company. -For the majority of the internship, I dedicated my time to creating an excel document capable of showing a projects timeline, milestones, and task-specific risks all the way from its development to execution. This was done by using data validation tools, VBAs, and many other tools while keeping the document user-friendly.

Syracuse , New York, Us

Managed all inquiries and disturbances within the dorm and trained other main desk assistants in proper procedures and job responsibilities.

Started and ran my own company for a decade and employed part-time staff in my time of absence. Through my business I have gained knowledge of entrepreneurship, the power of innovative thinking, and the importance of being a first mover in a new market.

Bachelor Of Science - Bs, Business Management

Education record