Marcus Aranda Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

● Act as the main point of contact between SAI360 GRC and the client for support● Participate in follow-up, testing, and problem resolution● Collaborate with Technical Leads, advanced support, and development teams to resolve intricate issues and provide input for product direction● Acquire and disseminate knowledge about the software● Create knowledge base articles and white papers to address frequently asked customer questions● Provide and receive training to/from others● Help other Support Analysts with challenging and complex issues● Contribute to achieving Team goals and objectives IT Consulting · SAP BusinessObjects · GRC · SAI360 GRC · Zendesk · Microsoft SQL Server · PostgreSQL · JavaScript.

Lisbon, Portugal

● Identify, collect and select relevant information regarding potential customers existing in the market, in order to detect needs and opportunities for;● Plan, present and negotiate proposals for the provision of services within the scope of technological projects;● Quantitatively and qualitatively identify the human resources needed to carry out each of the projects in case of adjudication of the submitted proposals;● Ensure the recruitment and selection of human resources necessary for the preparation of a "shortlist of candidates to be presented to clients in order for them to proceed with their final selection;● Prepare the technical documentation, implement and ensure the maintenance of the technological solutions contracted;

Rua Estado Da Índia, 29, 1 Piso, Sala 105. Sacavém - Loures

As a Business Manager focused on outsourcing IT professionals I have the following main responsibilities:- Monitor the recruitment process;- Select and analyze technological profiles;- Monitor and manage teams on projects;- Career management and constant monitoring of consultants;- Follow-up of candidates to present projects and follow up on client interviews;- Plan, manage and build a quality "Pipeline" that allows the achievement of the monthly sales objectives of consultants in clients;- Customer portfolio management;- Constant contact with customers and identification of market needs;

Lisbon Area, Portugal

Bachelor In Private Security Management., Private Security Management.

Public Ministry As An Administrative Technician. Fgv. Rio De Janeiro, Brazil (2016), Public Administration

● Public Ministry as an Administrative Technician. FGV. Rio de Janeiro, Brazil (2016)