Marcus Armstrong

Marcus Armstrong Email and Phone Number

Dedicated Backhaul Support Manager | Legal Compliance, Skilled Multi-tasker @ Swift Transportation
phoenix, arizona, united states
Marcus Armstrong's Location
Greenville, South Carolina, United States, United States
Marcus Armstrong's Contact Details

Marcus Armstrong work email

Marcus Armstrong personal email

About Marcus Armstrong

At Swift Transportation, our team's mission has been to achieve territorial balance and uphold the highest service levels. With a tenure of over 10 years, I've honed my competencies in legal compliance, operations management, and multitasking, all dedicated to elevating customer satisfaction and logistical efficiency.My domain expertise is evident in the successful handling of high-exposure accounts like Kimberly Clark, where strategic problem-solving and precise communication were key. This proficiency, alongside my ability to interpret complex data and negotiate effectively, contributes to our company's reputation for excellence in the competitive field of freight logistics.

Marcus Armstrong's Current Company Details
Swift Transportation

Swift Transportation

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Dedicated Backhaul Support Manager | Legal Compliance, Skilled Multi-tasker
phoenix, arizona, united states
Website:
swifttrans.com
Employees:
7281
Marcus Armstrong Work Experience Details
  • Swift Transportation
    Dedicated Backhaul Support Manager
    Swift Transportation May 2014 - Present
  • Swift Transportation
    Logistics Coordinator
    Swift Transportation 2017 - Aug 2018
    Greer, Sc
    Responsible for dispatching freight by scheduling, routing drivers, covering back-hauls and communicating delivery services with customers while working efficiently with the Team. Committed to ensuring the most efficient and cost effective freight movement while in compliance with DOT and Safety regulations. Key Results:- Negotiates rates and provides quotes on transportation charges.- Monitors bulk emails to interpret data for appropriate responses.- Facilitates pick-ups and deliveries.- Tracks and traces shipments via phone, emails and web.- Problem solves to identify and resolve lose or misroute freight.- Communicates with internal staff and customers advising of freight delays and resolving complaints.
  • Swift Transportation
    Customer Service/Account Manager
    Swift Transportation 2014 - 2017
    Greenville, South Carolina Area
    Led and performed Customer Service functions regarding specific or assigned number or assigned customers which included regional, dedicated or National Accounts. Worked in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Responsible for ensuring all requirements are met companywide in regards to customer expectations.Key Results:- Successfully lead and maintained Kimberly Clark account, one of most high exposure accounts within the company. Prior to being promoted, maintained the Coca Cola account – which was also a priority account. - Served as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics opportunities with Customers by being aware of the system wide balance/imbalance within the Swift network to book freight accordingly. - Responsible for managing service issues by researching and coding all applicable service failures in the system to support accurate service reporting. Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipated and facilitated problem resolution on all load issues to meet or exceed total satisfaction of Customers.
  • Gannett Publishing Services
    District Manager
    Gannett Publishing Services 2013 - 2014
    Greenville, South Carolina Area
    Developed and implemented training programs for new carriers, ensuring consistent quality and service standards. Built positive and productive relationships with store and field leadership. Resolved operational challenges and customer service issues promptly, maintaining smooth service delivery. Oversaw logistics, personnel management, P&L, and process management. Met deadlines by proactively managing individual and team tasks and streamlining processes. Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations. Generated financial and operational reports to assist management with business strategy.
  • Bb&T
    Foreclosure Specialist
    Bb&T 2012 - 2013
    Greenville, South Carolina Area
    Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents. Independently researched and resolved title issues impacting foreclosures, minimizing delays, and ensuring legal compliance. Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs. Evaluated and examined files with management prior to the foreclosed sale date to formulate bidding instructions. Drafted and distributed loan default notices per mortgage deed of trust requirements, maintaining accuracy and timely communication. Administered property foreclosures, encompassing proper and timely assignation of cases to realtor.
  • Ups Freight
    Inside Sales Representative
    Ups Freight 2011 - 2012
    Greenville, South Carolina Area
    Developed sales pricing strategies to increase sales penetration within current markets. Cultivated multi-level customer relationships in order to determine specific needs of key decision-makers. Responsible for managing and growing existing account base.
  • Find Great People/Bb&T Bank
    Relationship Manager
    Find Great People/Bb&T Bank 2010 - 2011
    Greenville, South Carolina Area
    Developed and presented personalized loan workout options (forbearances, modifications, deed-in-lieu transactions) to delinquent borrowers, minimizing foreclosures, and maximizing investor returns. Negotiated and enforced compliant loan agreements, ensuring adherence to federal guidelines and investor requirements. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Achieved goals for sale of bank products and services and exceeded performance metrics for customer service. Supervised the forbearance process, guaranteeing strict compliance with loan agreements and regulatory standards. Delivered accurate and timely reports on loss mitigation projects to relevant parties, meeting deadlines and exceeding expectation.
  • Telerent Leasing (
    Senior Portfolio Administrator (3 Month Contract Position)
    Telerent Leasing ( 2010 - 2011
    Raleigh-Durham, North Carolina Area
    Negotiated payment plans with delinquent customers, demonstrating strong communication and persuasion skills. Managed a high-risk portfolio of delinquent accounts, exceeding 60 days past due, minimizing financial losses and maximizing recoveries. Communicated market developments, portfolio changes and annual performance information to clients. Spearheaded loan restructures, workouts, and legal strategies, collaborating with external counsel to achieve optimal outcomes. Recommended investment strategies to meet client financial objectives. Investigated and resolved payment discrepancies, maintaining meticulous records, and ensuring accurate financial reporting.
  • Carolina First Bank
    Account Adjuster Advisor
    Carolina First Bank 2008 - 2009
    Greenville, South Carolina Area
    Investigated and assessed damage to property and reviewed property damage estimates. Leveraged data analysis to identify delinquency and productivity trends, developing initiative-taking risk control strategies. Pre-approved accounts for charge-offs while providing guidance and training to ensure smooth and cost-effective management. Monitored assigned bankruptcy accounts, ensuring legal compliance and safeguarding bank assets. Established and refined control procedures and business workflows, optimizing operational efficiency and effectiveness. Provided leadership and coaching to new associates, fostering skill development, and boosting team performance. Analyzed information gathered by investigations to report findings and recommendation.
  • Ford Motor Credit Company
    Team Coach/Customer Service/Loss Prevention
    Ford Motor Credit Company 2003 - 2008
    Greenville, South Carolina Area
    Maintained and improved operational Implemented training strategies to bolster individual and team performance. Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas. Minimized portfolio risk and credit losses by effectively resolving accounts. Motivated employees to develop capabilities to become better individual contributors.

Marcus Armstrong Skills

Returns Litigation Leases Training And Development Sales Cost Finance Foreclosures Real Estate Legal Portfolio Risk Travel Management Revenue Coaching Csi Science Short Sales Security Freight Guiding Crm Metrics Hiring Leadership Auditing Circulation Accounting Face To Face Timely Delivery Guidance Inside Sales Networking Portfolio Management Time Reporting Customer Satisfaction System Business Services Data Recovery Publishing Offering Default Organizational Restructuring Loss Prevention Supervision Agreement Atomic Absorption Ups Systems Strategies Microsoft Office Multi Level Workouts Transportation National Accounts Pricing Strategy Training Customer Service Bankruptcy Business Management Documentation Loss Mitigation Mitigation Project Management Research Trains And Add Rails System Monitoring Reporting Loans Newspapers Legal Issues Concepts Workout Yahoo Logistics Deed In Lieu Notices Communication Negotiation Strategic Planning New Hires Credit Time Management Technical Support Flows Contractual Agreements Exploring Service Levels Losses Responsibility Internal Audit Leasing Regulations Distribution Banking Independent Contractors Portfolio Account Management Trust Branches Tax Reviews Mortgage Lending Resolve Issues Guidelines Rail Compliance Forbearance Deliveries Restructures Microsoft Word Parties Interviews Disputes Dsi Tracing Financial Analysis Decision Making Swift Payments Financial Transactions Account Resolution Staff Development Limestone Problem Solving Risk Meetings Expense Management Recruiting Ford Coordinated Anticipate Performance Management Dealers

Marcus Armstrong Education Details

Frequently Asked Questions about Marcus Armstrong

What company does Marcus Armstrong work for?

Marcus Armstrong works for Swift Transportation

What is Marcus Armstrong's role at the current company?

Marcus Armstrong's current role is Dedicated Backhaul Support Manager | Legal Compliance, Skilled Multi-tasker.

What is Marcus Armstrong's email address?

Marcus Armstrong's email address is ma****@****hoo.com

What schools did Marcus Armstrong attend?

Marcus Armstrong attended University Of Arizona, Limestone College.

What skills is Marcus Armstrong known for?

Marcus Armstrong has skills like Returns, Litigation, Leases, Training And Development, Sales, Cost, Finance, Foreclosures, Real Estate, Legal, Portfolio Risk, Travel.

Who are Marcus Armstrong's colleagues?

Marcus Armstrong's colleagues are Gary Tumbaga, Robert Mchugh, Lorenzo Rea, Nicholas Quast, André Rodrigues, Benjamin Jasso, Sabrina E. Pruett.

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