Marcus Armstrong Email & Phone Number

Greer, Sc

Responsible for dispatching freight by scheduling, routing drivers, covering back-hauls and communicating delivery services with customers while working efficiently with the Team. Committed to ensuring the most efficient and cost effective freight movement while in compliance with DOT and Safety regulations. Key Results:- Negotiates rates and provides quotes on transportation charges.- Monitors bulk emails to interpret data for appropriate responses.- Facilitates pick-ups and deliveries.- Tracks and traces shipments via phone, emails and web.- Problem solves to identify and resolve lose or misroute freight.- Communicates with internal staff and customers advising of freight delays and resolving complaints.

Greenville, South Carolina Area

Led and performed Customer Service functions regarding specific or assigned number or assigned customers which included regional, dedicated or National Accounts. Worked in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Responsible for ensuring all requirements are met companywide in regards to customer expectations.Key Results:- Successfully lead and maintained Kimberly Clark account, one of most high exposure accounts within the company. Prior to being promoted, maintained the Coca Cola account – which was also a priority account. - Served as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics opportunities with Customers by being aware of the system wide balance/imbalance within the Swift network to book freight accordingly. - Responsible for managing service issues by researching and coding all applicable service failures in the system to support accurate service reporting. Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipated and facilitated problem resolution on all load issues to meet or exceed total satisfaction of Customers.

Greenville, South Carolina Area

Developed and implemented training programs for new carriers, ensuring consistent quality and service standards. Built positive and productive relationships with store and field leadership. Resolved operational challenges and customer service issues promptly, maintaining smooth service delivery. Oversaw logistics, personnel management, P&L, and process management. Met deadlines by proactively managing individual and team tasks and streamlining processes. Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations. Generated financial and operational reports to assist management with business strategy.

Greenville, South Carolina Area

Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents. Independently researched and resolved title issues impacting foreclosures, minimizing delays, and ensuring legal compliance. Analyzed foreclosure sale bids, judgments, reinstatements, and payoffs. Evaluated and examined files with management prior to the foreclosed sale date to formulate bidding instructions. Drafted and distributed loan default notices per mortgage deed of trust requirements, maintaining accuracy and timely communication. Administered property foreclosures, encompassing proper and timely assignation of cases to realtor.

Greenville, South Carolina Area

Developed sales pricing strategies to increase sales penetration within current markets. Cultivated multi-level customer relationships in order to determine specific needs of key decision-makers. Responsible for managing and growing existing account base.

Greenville, South Carolina Area

Developed and presented personalized loan workout options (forbearances, modifications, deed-in-lieu transactions) to delinquent borrowers, minimizing foreclosures, and maximizing investor returns. Negotiated and enforced compliant loan agreements, ensuring adherence to federal guidelines and investor requirements. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Achieved goals for sale of bank products and services and exceeded performance metrics for customer service. Supervised the forbearance process, guaranteeing strict compliance with loan agreements and regulatory standards. Delivered accurate and timely reports on loss mitigation projects to relevant parties, meeting deadlines and exceeding expectation.

Raleigh-Durham, North Carolina Area

Negotiated payment plans with delinquent customers, demonstrating strong communication and persuasion skills. Managed a high-risk portfolio of delinquent accounts, exceeding 60 days past due, minimizing financial losses and maximizing recoveries. Communicated market developments, portfolio changes and annual performance information to clients. Spearheaded loan restructures, workouts, and legal strategies, collaborating with external counsel to achieve optimal outcomes. Recommended investment strategies to meet client financial objectives. Investigated and resolved payment discrepancies, maintaining meticulous records, and ensuring accurate financial reporting.

Greenville, South Carolina Area

Investigated and assessed damage to property and reviewed property damage estimates. Leveraged data analysis to identify delinquency and productivity trends, developing initiative-taking risk control strategies. Pre-approved accounts for charge-offs while providing guidance and training to ensure smooth and cost-effective management. Monitored assigned bankruptcy accounts, ensuring legal compliance and safeguarding bank assets. Established and refined control procedures and business workflows, optimizing operational efficiency and effectiveness. Provided leadership and coaching to new associates, fostering skill development, and boosting team performance. Analyzed information gathered by investigations to report findings and recommendation.

Greenville, South Carolina Area

Maintained and improved operational Implemented training strategies to bolster individual and team performance. Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas. Minimized portfolio risk and credit losses by effectively resolving accounts. Motivated employees to develop capabilities to become better individual contributors.

Bachelor Of Business Administration - Bba, Supply Chain

Associate'S Degree, Business Administration And Management, General