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An experienced IT professional with an effective mix of technical and soft skills. As a Lead Customer Success Engineer, I work with our largest and most demanding clients to ensure we meet or exceed expectations in the delivery of all of our products and services.With a strong background in network security, Windows and Linux server support and associated infrastructure (in both private and public cloud) I can provide valuable insight at many levels, from operations to architecture and strategy.
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Senior Technical Account ManagerZscalerMarlow, Gb
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Lead Customer Success EngineerRackspace, The #1 Managed Cloud Company Dec 2017 - PresentLondon, United KingdomAs a Lead Customer Success Engineer (Strategic) I support our largest clients on the most complex private and hybrid cloud environments we run. Experience on VMWare, dedicated server hardware, and AWS and Azure for hybrid environments.The Lead Engineer role is both broad and deep, covering all technical aspects of the customer success relationship, including:- Operational oversight, including incident handling- Implementation (build) oversight- Monthly service review (technical input)- Architecture and solution design- Reporting and auditing- Risk analysis- Change approval (governance)- Strategic guidance- Project management- Consulting -
Technical Team ManagerRackspace, The #1 Managed Cloud Company Nov 2014 - Dec 2017London, United KingdomTechnical team manager for a multi disciplined first line support team, responsible for providing Fanatical Support™ to Rackspace SMB and Enterprise customers in the International (EMEA) region.
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Senior Network Security EngineerRackspace Hosting Oct 2009 - Nov 2014Network security, network administration, DNS administration, load balancer configuration and administration, network design / consultation for Rackspace top tier customer base.
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Senior Support EngineerTalktalk Business Sep 2008 - Sep 2009Supporting business customers on the talktalk / tiscali MPLS network. -
Support EngineerFastnet International Ltd May 2003 - Sep 2008Server and network support for an ISP. UNIX, Linux and Windows support. Sendmail, Apache, IIS etc. Also configured cisco switches and routers for data center ops etc.
Marcus Armstrong Skills
Marcus Armstrong Education Details
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Manufacturing Engineering -
Hurstpierpoint College
Frequently Asked Questions about Marcus Armstrong
What company does Marcus Armstrong work for?
Marcus Armstrong works for Zscaler
What is Marcus Armstrong's role at the current company?
Marcus Armstrong's current role is Senior Technical Account Manager.
What is Marcus Armstrong's email address?
Marcus Armstrong's email address is ma****@****ail.com
What is Marcus Armstrong's direct phone number?
Marcus Armstrong's direct phone number is (210) 312*****
What schools did Marcus Armstrong attend?
Marcus Armstrong attended Birmingham City University, Hurstpierpoint College.
What skills is Marcus Armstrong known for?
Marcus Armstrong has skills like Cisco Technologies, F5 Bigip, Network Security, Network Administration, Load Balancing, Network Load Balancing, Firewalls, Cisco Firewall Security, Network Design, Vpn, Security, Vmware.
Who are Marcus Armstrong's colleagues?
Marcus Armstrong's colleagues are André Malik, You Tube, 松本忠典, Neha Thakur, Meghraj Nandanwar, Ashish Thakur, Naret Hamada.
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Marcus Armstrong
Co-Founder At The Script Department, Freelance Screenwriter And Script ConsultantGillingham1 +447852XXXXXX
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1yahoo.co.uk -
Marcus Armstrong
Leeds -
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