Marcus Paige Email & Phone Number

Chesapeake, Virginia, United States

Build and execute test strategies across various release builds to ensure high-quality, on-time delivery of the Decisions platform Document, maintain, and execute effective test strategies and test cases in tight timelines across multiple platform versions to assure quality and validate changes. Test cases include areas such as smoke, regression.

Chesapeake, Virginia, United States

Promoted to Support Team Lead. Lead the Decisions tier 1 team in troubleshooting user issues to resolve support inquiries both internally and from our client base Partnered with upper support management to identify opportunities for department growth, hire and train new team members, improve team autonomy, and decrease employee stress while providing 24/7.

Chesapeake, Virginia

Partnered with clients and internal teams to create requirements documents, draft project models, and offer direction and troubleshooting during the business application development process in support of the Decisions platform Maintained the integrity of the Decisions platform by providing internal and external support in areas ranging from platform.

Virginia Beach, Virginia

Performed duties as a trainer for new employees in handling client support inquiries, troubleshooted David A. Ortiz (DAO) Group hardware and software, created reports, and staged equipment. Created and modified training materials and documentation for employees for training clients in utilizing DAO products Trained strong oral and written communication.

Norfolk, Virginia Area

Responsible for staying up to date with changes that occur in library systems and policies; as well as serving as the first point of escalation for STEP employees in regards to troubleshooting issues and patron requests. Coordinate with the Learning Commons staff to ensure that the needs of library patrons are met. Troubleshooting assistance is provided to.

Norfolk, Virginia Area

Promoted to team lead after a short time in the program involved in coordinating and training consultants in their job Duties, compiling monthly reports on employees, and was given access to password reset solutions Hired as part of Old Dominion’s Student Technology Employment Program (STEP) to gain practical knowledge and work experience in the IT field.

Bachelor Of Business Administration - Bba, Information Technology

Activities and Societies: Information Systems and Project Management Professionals (ISPMP)

Bachelor Of Business Administration - Bba, Business Administration And Management, General