Marcus Avila Email & Phone Number

Westlake, Tx

Specialize in designing and implementing Salesforce features that benefit departments such as Sales, Service, Marketing, Recruiting, and Agency Support.Analyze issues related to Salesforce functionality and troubleshoot to develop solutions.Create and update features such as flows, validation rules, profiles, lightning apps, routing configurations, and Omni channels.Collaborate with department leaders to ensure that projects are aligned with overall company goals and meet specific departmental needs.

Westlake, Tx

Provided industry leading service to clients and ensured their satisfaction throughout their experience.Handled a high volume of inbound requests from clients with inquiries related to their insurance policies.Managed documentation requests, billing concerns, claim filings, and policy changes of differing complexities.Maintained accurate policy records for the benefit of clients, carriers, and the company.Worked with underwriters and agents to ensure that customers had the appropriate coverage and pricing for their needs

Austin, Texas, United States

Built and discussed loan options with prospects to accomplish financial goals.Simultaneously generated new business and maintained relationships with existing clients.Evaluated loan applications and supporting documentation to confirm credit-worthiness.Determined the optimal way to match every borrower’s financial profile with the most beneficial loan options available to them.Informed applicants of additional items that would improve their applications and expedite their closing.

Austin, Texas Area

Researched notable legislation and drafted analyses for review by the representative.Assisted in the drafting of legislation to be presented to the Texas House of Representatives.Managed constituent communication duties by acknowledging concerns, assisting them when appropriate, and logging our interactions in a database. Drafted correspondence with constituents and colleagues on behalf of the representative upon request. Managed administrative duties in the office such as answering phone calls, directing visitors, and expediting communication between staff members.

Bachelor'S Of Arts, Sociology

Business Foundations Certificate