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Marcus B. Email & Phone Number

Senior Quality Assurance Analyst at Wells Fargo
Location: St Paul, Minnesota, United States 5 work roles 1 school
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Current company
Wells Fargo
Role
Senior Quality Assurance Analyst
Location
St Paul, Minnesota, United States
Company size
246787 employees

Who is Marcus B.? Overview

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Quick answer

Marcus B. is listed as Senior Quality Assurance Analyst at Wells Fargo, a company with 246787 employees, based in St Paul, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Marcus B..

Marcus B. previously worked as Due Diligence Consultant at Wells Fargo and Call Center Supervisor at Target. Marcus B. holds Associate Of Science, Business Administration And Management, General from Rasmussen University.

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Email format at Wells Fargo

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Wells Fargo

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Profile bio

About Marcus B.

Marcus B. is a Senior Quality Assurance Analyst at Wells Fargo.

Current workplace

Marcus B.'s current company

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Wells Fargo
Wells Fargo
Senior Quality Assurance Analyst
san francisco, california, united states
Website
wellsfargo.com
Employees
246787
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5 roles

Marcus B. work experience

A career timeline built from the work history available for this profile.

Senior Quality Assurance Analyst

Current
Wells Fargo
  • Conduct 3rd level lead peer reviews as part of the Customer Remediations Center of Excellence team. Manage financial and nonfinancial customer remediation activities by aligning practices companywide. Provide oversight.
  • Identify and escalate critical maintenance errors during the scoring process, while reviewing programs, processes, and documentation to ensure adherence to internal company requirements and government regulations.
  • Assess risk in quality assurance programs and processes to enhance compliance and mitigate potential issues.
  • Conduct reviews of systems to ensure compliance with company standards.
  • Collaborate with stakeholders to implement best practices and improve remediation processes.
  • Support the training of quality assurance staff and act as backup for management during absences.
Apr 2023 - Present

Due Diligence Consultant

Wells Fargo
  • Collaborated with the Screening team within the Financial Crimes Operations organization to diligently review and resolve customer news and other alerts. Partnered with AML investigators, analysts, and other.
  • Owned full accountability for the client onboarding process to mitigate risk through due diligence processes.
  • Detected and analyzed material events at customer onboarding or throughout their lifecycle; supported the business to make informed decisions and ensure regulatory compliance.
  • Provided research support and validated matches to assist financial crimes teams in their investigative efforts.
  • Demonstrated a strong understanding of all aspects of KYC, BSA, and other regulatory and risk disciplines.
  • Provided compliance support and participated in high-risk projects and initiatives, conducting thorough assessments to identify and effectively mitigate BSA/AML risks in all business activities.
May 2019 - Apr 2023

Call Center Supervisor

Target
  • Supervised the customer experience to ensure the efficient execution of customer inquiry management and escalations.
  • Implemented leadership for a team of 30 employees, helping to support 240+ customer inquiries daily.
  • Outperformed Key Performance Indicator Customer Support goals (100%).
Oct 2018 - Jan 2019

Closing Assistant

Custom Home Builders
  • Executed administrative and project support to facilitate the transfer of residential and commercial real estate ownership.
  • Provided support to closing teams by performing such duties as file set-up, scheduling, coordinating with other departments, file monitoring, and customer contact.
  • Answered questions of buyers and sellers relating to details of transaction as needed.
Jul 2015 - Nov 2016

Loan Verification Analyst Ii/Loan Associate

Wells Fargo Home Mtg
  • Promoted within Wells Fargo for demonstrated abilities in loan documentation verification and client relations. Leveraged research and data analysis skills to support the loan application process, including reviewing.
  • Conducted loan verifications and ensured adherence to regulatory guidelines and internal policies.
  • Reviewed and analyzed financial documents, credit reports, and other relevant information to assess eligibility.
  • Performed investigations and research to validate borrower information and ensure data integrity.
  • Collaborated with internal teams, including underwriters and loan officers to obtain additional documentation.
  • Maintained FHA and CORE loan education, as well as HUD regulation compliance.
Oct 2009 - Oct 2014
Team & coworkers

Colleagues at Wells Fargo

Other employees you can reach at wellsfargo.com. View company contacts for 246787 employees →

JH Julian H. Julian H. Colleague at Wells Fargo Miami-Fort Lauderdale Area, United States View → SB Sam Bullard Sam Bullard Colleague at Wells Fargo Charlotte, North Carolina, United States, United States View → CA Christen Alexi Burgett Christen Alexi Burgett Colleague at Wells Fargo Miami-Fort Lauderdale Area, United States View → PS Pallavi S. Pallavi S. Colleague at Wells Fargo Ghaziabad, Uttar Pradesh, India, India View → JF Jennifer Farrell Jennifer Farrell Colleague at Wells Fargo Roseville, California, United States, United States View → RS Roshan Shet Roshan Shet Colleague at Wells Fargo Bengaluru, Karnataka, India, India View → DJ Debbie Johnson Debbie Johnson Colleague at Wells Fargo Burnsville, Minnesota, United States, United States View → TE Traci Ewing Traci Ewing Colleague at Wells Fargo Greater Phoenix Area, United States View → DA Deon Anderson Deon Anderson Colleague at Wells Fargo Woodbridge, Virginia, United States, United States View → DL Dixie Little Dixie Little Colleague at Wells Fargo Portland, Oregon, United States, United States View →
1 education record

Marcus B. education

FAQ

Frequently asked questions about Marcus B.

Quick answers generated from the profile data available on this page.

What company does Marcus B. work for?

Marcus B. works for Wells Fargo.

What is Marcus B.'s role at Wells Fargo?

Marcus B. is listed as Senior Quality Assurance Analyst at Wells Fargo.

Where is Marcus B. based?

Marcus B. is based in St Paul, Minnesota, United States while working with Wells Fargo.

What companies has Marcus B. worked for?

Marcus B. has worked for Wells Fargo, Target, Custom Home Builders, and Wells Fargo Home Mtg.

Who are Marcus B.'s colleagues at Wells Fargo?

Marcus B.'s colleagues at Wells Fargo include Julian H., Sam Bullard, Christen Alexi Burgett, Pallavi S., and Jennifer Farrell.

How can I contact Marcus B.?

You can use AeroLeads to view verified contact signals for Marcus B. at Wells Fargo, including work email, phone, and LinkedIn data when available.

What schools did Marcus B. attend?

Marcus B. holds Associate Of Science, Business Administration And Management, General from Rasmussen University.

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