Marcus Bakurza Email & Phone Number

Mesa, Arizona, United States

Supervised a team of mechanics by providing technical know-how behind each repair and providing guidance and training to the mechanic team. Maintained superior organizational skills and attention to detail to attend to clients’ needs. Managed service requests and daily activities of mechanics to ensure the work is performed timely while adhering to company standards and managing the department’s budget. • Effectively communicate with mechanics and clients to establish a timeline and process for repairs by being solution oriented. Delivered superior customer care throughout the service process by utilizing telecommunications and client meetings. • Manage service requests and build rapport with clients while being organized and flexible by balancing multiple priority requests during client interactions. Including maintaining client records and processing data into software databases.• Proactively scheduled daily service maintenance calls with clients to minimize emergencies and find solutions in completing service requests in a timely manner.

Phoenix, Arizona, United States

Delivered professional customer service by handling customer queries and grievances while improving overall customer experience and fostering loyalty. Incorporated operational excellence and business integrity while maintaining the principles outlined in the APS Promise.• Demonstrated quick, accurate, and comprehensive responses to consumers by providing insight by utilizing Customer Care and Billing system, customer service policies and procedures, and rate applications.• Resolved product/service issues, troubleshooting problems, and provided ongoing technical assistance to customers by providing detailed rates, company schedule, and tariff information relating to the company’s special offerings.• Collected and documented customer feedback in relation to services to identify trends to enhance improvement and make recommendations for changes to maximize the value of company services.

Tempe, Arizona, United States

Executed professional customer service while maintaining merchandising standards and engaging in safe work practices within the plumbing department. Gained proficiency and in-depth business development in bathroom remodeling and consumer project planning experience.• Engaged customers to build business opportunities with personalized bathroom remodeling projects from consultation and design to selection of quality products.• Lowe’s certified in the plumbing trade to assist contractors in securing adequate inventory, providing accurate quotes, and securing online orders. • Demonstrated profitable sales growth by promoting installation service, financing, add-on sales, and warranties to maximize sales and profit growth.

Phoenix, Arizona Area

Developed regional accounts by communicating sales opportunities to internal stakeholders, educating, and driving POP/branding solutions, consideration of line extensions and general training/demo support. Created and leverage strong relationships with national retail partners to influence and drive opportunities to train in-store, plan for, and execute consumer demo events. • Demonstrated success in working independently as a member of a remote sales team by collaborating with an AT&T Authorized Reseller to institute a market sales contest resulting in an 18% sales lift in 2019 by executing monthly market training and a comprehensive sales plan.• Surpassed assisted sales event goal by completing a total of 75 sales through events (56%) and exceeded sales training target with 135 (321%) in 2019 by spearheading product launches and seasonal/monthly training seminars with National and Regional accounts.

Phoenix, Arizona Area

Dynamic sales manager with ten years of experience driving profitable sales goals with National, Regional and Independent accounts. Led a cohesive team of sales managers by demonstrating the ability to pilot sales initiatives and expand opportunities with existing Independent client base. Consistently exceed sales objectives with prominent success through relationship building, training, and presentation skills.• Forecast with Elite Independent accounts on a monthly basis to increase sales and profit on a monthly, quarterly, and yearly basis • Actively identified problems with Independent accounts and collaborated with Finance, Marketing, Accounts Receivable and Account Manager to offer an immediate solution to continue revenue/profit growth• Maximize ROI by identifying opportunities with Regional and Independent accounts at store level and negotiate sales strategies by product placement and sales out training for both West and Mountain regions • Develop and manage new Independent accounts by meeting with stakeholders to execute sales in and sale out plans with merchandising, sales training, and product placement strategies • Communicated and led new Independent program initiatives to Regional Business Managers and Territory Sales Managers for Mountain and West accounts

Tempe, Arizona, United States

Assisted customers with sales inquiries and maintained visual merchandising standards within home department. Gained proficiency and in-depth technical knowledge of all products offered. Assisted management with promotional ideas, display suggestions, and buying recommendations.• Ensured stock maintenance and inventory counts which translated into achieving departmental sales goals.• Greeted customers and offered personalized sales assistance through effective sales exploratory questioning and solution oriented approach to maximize sales potential for the Home Department.

Bachelor’S Degree, Communication, General

Activities and Societies: American Indian Science & Engineering Society

Associate’S Degree, General Studies