Marcus Ball Email & Phone Number

Taikoo Place

Hong Kong Sar

• Supervised a team 15 in daily F&B operations at a prestigious restaurant, ensuring exceptional service and customer satisfaction.• Maintained high service excellence through continuous training, grooming standards, and guest recognition.• Managed stock levels to ensure efficient operations and minimize waste.• Conducted bi-weekly training sessions to enhance the team's product knowledge and customer service skills.• Oversaw financial reporting and budgeting to ensure profitability and cost control.• Successfully organized and executed various events, ensuring seamless operations and customer satisfaction.

Hong Kong Sar

• Responsible for daily room assignment and general cashier duties• Assisted with in-room check-in and check-out procedures• Collaborated with Department Head and Guest Experience Manager to supervise Guest Experience Assistant and Bell team• Ensured memorable guest experiences from pre-arrival to post-departure stages

Hong Kong Sar

• Managed daily restaurant operations, including opening and closing procedures• Supervised and trained staff to uphold and adhere to company standards and standard operating procedures (S.O.P.s)• Conducted comprehensive staff training for food and beverage service and instilled overall company ethos• Oversaw the procurement of wine and spirits, ensuring optimal inventory levels• Produced accurate and timely daily cash-up reports• Assumed leadership responsibilities in the absence of the Manager and Assistant Manager, demonstrating effective decision-making and teamwork skills

Hong Kong Sar

• Managed daily kitchen operations and supervised line team, ensuring smooth and efficient functioning.• Demonstrated expertise in purchasing and inventory management, optimizing cost-effectiveness.• Collaborated with Head Chef to prepare comprehensive food cost analysis reports on a monthly basis.• Maintained impeccable cleanliness standards and strictly adhered to HACCP guidelines for food hygiene.• Ensured compliance with all safety and sanitation regulations, prioritizing the well-being of customers and staff.