Marcus Barnes Certdc Email & Phone Number

Pudsey, England, United Kingdom

Manchester, England, United Kingdom

Responsible for managing the relationship with a selection of service providers on Arrow Group’s panel ensuring they provide effective account servicing above the expected standards.Analysing activity KPIs and collections trends, to identify opportunities and shortcomings at the partner.Working closely with the strategy and analytics team to design and implement strategies to enhance performance.Supporting the design and implementation of Arrow Global’s external partner management framework.Negotiating commercial terms with partners for new activity.Leading partner onboarding and exit projects.

Bradford, England, United Kingdom

Responsible for leading the Central Collections function (14 colleagues) and Business Oversight Team (6 colleagues). Developing the end to end customer journey for arrears and specialist cases, continuously identifying areas of improvement. This includes activity from the point of early arrears through to recoveries and debt sale. Performance & relationship management with 3rd party service providers and debt purchasers.Shaping the delivery of Due Diligence (DD) and risk-based oversight to ensure they are delivering fair customer outcomes and remain fully compliant with agreed business processes and external regulation.

Bradford

Responsible for managing specialist customer accounts and arrears cases, both internally and externally, as well as the end to end debt sale process. Relationship management with external Debt Collection Agencies and Debt Purchasers (including post-sale support). Responsible for identifying opportunities for process improvement to help ensure the consistent delivery and improvement of the customer journey in a way which is fully compliant with internal standards and external regulation. Line management of a team of eight colleagues.

Bradford, United Kingdom

Responsible for being the SME within the Central Collections function to deliver continuous improvement to people, processes and systems. This involved managing internal tactical improvements as well as supporting the delivery of company level strategic improvements by being the key person contact for all business change activity. Line management of a team of four colleagues.

Bradford, United Kingdom

Bradford, United Kingdom

Bradford, United Kingdom

Bradford, United Kingdom

Bingley

Responsible for identifying and monitoring mortgage accounts where monthly payments had fallen into arrears and pro-actively collecting the arrears, ensuring the account was administered correctly, thus minimising the client's risk of loss and improving cash flow.

Cleckheaton

Responsible for monitoring accounts which were subject to legal action and identifying appropriate action to maximise debt recovery. An important aspect of this position involved negotiating repayments over the telephone and ensuring that accounts were administered correctly. All correspondence and queries had to be dealt with efficiently and professionally.

Bingley

Responsible for a variety of administrative tasks in a small yet busy office environment. A significant part of this role involved dealing with customers over the telephone to arrange bookings and to deal with queries. Also required to complete documentation to conform to HM Customs & Excise requirements.

4 A-Levels

English Language General Studies Religious Studies Chemistry

9 Gcses A-C