Marcus Beatty Email & Phone Number

United States

•Coordinate installation of Managed Wi-Fi Solutions in all of the Central market. Working with Local Sales, Enterprise Sales, National Sales, Sales Engineers, Service Delivery Managers, Field Operations Leadership (FT5/FT6), Construction, Fiber Technicians, Warehouse, Advanced Wireless Solution Teams, Fulfillment Contractors and Construction Contractors. •Training all Field Operations (including FT6 and TQA) teams on trouble shooting this new product. •Communicating to all departments’ status updates on Managed Wi-Fi Solutions. (Including Senior leadership)•Managing Fulfillment and Construction Contactors on the installation, turn up and approving invoices submitted for each project.

Columbus, Ohio Area

•Coordinate installation of Managed Wi-Fi Solutions in all of the Central market. Working with Local Sales, Enterprise Sales, National Sales, Sales Engineers, Service Delivery Managers, Field Operations Leadership (FT5/FT6), Construction, Fiber Technicians, Warehouse, Advanced Wireless Solution Teams, Fulfillment Contractors and Construction Contractors. •Training all Field Operations (including FT6 and TQA) teams on trouble shooting this new product. •Communicating to all departments’ status updates on Managed Wi-Fi Solutions. (Including Senior leadership)•Managing Fulfillment and Construction Contactors on the installation, turn up and approving invoices submitted for each project.

Columbus, Ohio Area

-Department lead for training and liaison for upper management, Business Class fiber, Ast,and SMB techs for items including, but not limited to - National Expo, new reporting tools, sage quest and arris.-Create methods and procedures to outline workforce productivity and material availability while making recommendations for improvements.-Coordinate and Manage inventory availability for Business Class Fiber Teams, Advanced Service Techs, and Broadband Techs across ten states.

Columbus, Ohio Area

-Run daily, weekly and monthly reports for Technical operations management-Work congruently with upper management on creation of new reporting tools-Admin for Pathtrak

Columbus, Ohio Area

-Surveillance of physical plant using multiple programs including Nyroc, Unified, ICOMS, ServAsure, Remedy, PathTrak.-Coordination of the dispatch of technicians and notification to customers during outages and maintenance

Columbus, Ohio Area

-Utilized various testing equipment, tools and knowledge to resolve service issues.-Preventive investigation and maintenance to discover plant issues to proactively reduce customer issues.-Install and troubleshoot residential cable, phone and high speed internet, while educating customers about products.