Possess problem-solving ability that enables you to identify and resolves problems in a timely manner • Supervisor experience assuring effective cleaning processed are followed• Project management experience coordinating project plans, communicating changes and progress, while meeting project deadlines within budget• Hiring and termination as well as employees reviews. • Customer relations between BMW and JLL• Standard Practices and implementation.• Overseer of 1st, 2nd, 3rd shifts.

Client Relations Manager• Working face to face with customers to maintain an excellent business relationship.• Providing prompt and accurate service while promoting customer loyalty. • Keeping track of linen inventories, rejects, and cost saving analysis.• Using Linen-master for accurate reporting as well as trend tracking. • Adjusting pars to reflect the demands of the floors and census. • Heading linen Committee Meetings on a monthly basis. • Taking all info gathered reporting into salesforce daily.

• Handling of ULTI-PRO/Payroll for entire production floor.• Control of monthly PPOH.• In charge of hiring and training of new supervisors and leads.• Maintaining continuous recertification of the HLAC and passing of OSHA standards.• Preserving constant communication with LAM to meet customer's requests and maintain client relations.• Management of chemical inventory within EcoLab to ensure proper chemical treatment of linen.• Responsible for assuring plant quality is constantly up to standards for all customer plant tours, infection control, and plant inspections.• Assistant authority for all department budgeting hours: management, administration, maintenance, and transportation. Novo Health Services (Cont.)• Ensure that linen orders are processed accurately, punctually, and to the standards of the clients and company. • Sustaining communication of PM program with maintenance to anticipate and prevent any mechanical issues.

• Responsible for scheduling and monitoring hours of permanent and temporary staff. • Training and mentoring of managers and team members.• Providing outstanding client relations and encouraging the prospect of new accounts.• Successfully gained the renewal of HLAC and passing of OSHA standards.• Surpassing previous goals of company hours and budget.• Responsible for (29) employees on 1st shift and their production output.• Provision of run list to better provide for the customers’ needs.• Handling the tunnel and make sure it achieves 23-25 turns an hour.• Enforcing the company’s quality standard for the best customer satisfaction.• Manage the accounts for 1st shift and make sure the customer gets the highest level of customer satisfaction. • Hiring and interviewing new employees to achieve proper head count.• In charge of managing linen orders and ensuring production standards were met. • Maintaining production goal successfully while implementing new ideas that increased floor production.

2011-2016 I started my employment as a selector, then was moved to training coordinator. • Ensure accuracy of work and adherence to production and safety standards.• Conducts or facilitates Training on Labor Standard Methods and best practices for all employees to increase individual and facility productivity. • Motivate and develop employees; resulting in improvement of customer service and overall performance.• Oversees compliance in Safety, Sanitation, GMP, Productivity and Regulatory Requirements.• Quickly and effectively solve warehouse challenges.• Participate in company communication regarding training, safety, and incident reporting