Marcus Bender Email & Phone Number

New York, New York, United States

New York City Metropolitan Area

• Produced $2.7M in sales per week by identifying strategic investment opportunities forinstitutional real estate investment firms through market research, analysis, and theuse of proprietary AI software
• Presented during weekly meetings, advising clients on strategic growth opportunitiesacross multi-level stakeholders such as project directors, project leads, and analysts
• Partnered cross-functionally with Support, Sales, and Product teams to communicatethe client’s real estate buying goals and ensure the client received necessary updates
• Volunteered to work with the Learning & Enablement team to conduct a NeedsAssessment to help improve the company’s onboarding process for new analysts
• Performed use case assessments to identify gaps in our client onboarding process andmade improvements that reduced time to first value and improved client adoption

New York, NY

• Created $400K upgrade sale ($2.8M+ over 7 years) by turning around unhappycustomer by addressing all emails within 1-day, leading weekly client meetings, andrevamping payment process
• Provided individual attention and guidance to each of client’s grant awardees (40+universities and large/prestigious medical organizations), managing all documentationand payment processing and reducing the # of.
• Managed onboarding process and software administration for 7 top pharmaceuticalcompanies, including Pfizer, Merck, Purdue, BMS, and J&J with recurring contractsbetween 400 - 600K per year
• Worked with Support, Development, and QA teams to mitigate software issues for thegrants management platform and provide timely updates for 100+ customers tomaintain trust and customer satisfaction
• Conducted ongoing virtual trainings with customers to educate them on systemfeatures of grants management platform (10 trainings per year for 7+ years)
• Onboarded and trained 5 new teammates on end-to-end system use

New York, NY

• Lead analyst for evaluating and qualifying medical professionals (20-40 per week) forKey Opinion Leader speaking opportunities for enterprise pharmaceutical companiesand determining an appropriate speaking fee
• Led and trained teams of 3-6 members to review resumes and qualifications of medicalprofessionals
• Analyzed assessment data and prepared reports showing the number of medicalprofessionals that were analyzed and what rankings they received

New York, NY

New York, NY

Barcelona Area, Spain

• Taught students all aspects of the English language in a creative and attentive manner, including conversational, reading, writing, and listening skills.
• Used advanced language teaching theories designed to engage students and their learning styles (visual, auditory, kinesthetic) by utilizing games and activities to captivate learner’s attention.