• Produced $2.7M in sales per week by identifying strategic investment opportunities forinstitutional real estate investment firms through market research, analysis, and theuse of proprietary AI software• Presented during weekly meetings, advising clients on strategic growth opportunitiesacross multi-level stakeholders such as project directors, project leads, and analysts• Partnered cross-functionally with Support, Sales, and Product teams to communicatethe client’s real estate buying goals and ensure the client received necessary updates• Volunteered to work with the Learning & Enablement team to conduct a NeedsAssessment to help improve the company’s onboarding process for new analysts• Performed use case assessments to identify gaps in our client onboarding process andmade improvements that reduced time to first value and improved client adoption

• Created $400K upgrade sale ($2.8M+ over 7 years) by turning around unhappycustomer by addressing all emails within 1-day, leading weekly client meetings, andrevamping payment process• Provided individual attention and guidance to each of client’s grant awardees (40+universities and large/prestigious medical organizations), managing all documentationand payment processing and reducing the # of payments unaccounted for from over$1M to 0• Managed onboarding process and software administration for 7 top pharmaceuticalcompanies, including Pfizer, Merck, Purdue, BMS, and J&J with recurring contractsbetween 400 - 600K per year• Worked with Support, Development, and QA teams to mitigate software issues for thegrants management platform and provide timely updates for 100+ customers tomaintain trust and customer satisfaction• Conducted ongoing virtual trainings with customers to educate them on systemfeatures of grants management platform (10 trainings per year for 7+ years)• Onboarded and trained 5 new teammates on end-to-end system use

• Lead analyst for evaluating and qualifying medical professionals (20-40 per week) forKey Opinion Leader speaking opportunities for enterprise pharmaceutical companiesand determining an appropriate speaking fee• Led and trained teams of 3-6 members to review resumes and qualifications of medicalprofessionals• Analyzed assessment data and prepared reports showing the number of medicalprofessionals that were analyzed and what rankings they received

• Taught students all aspects of the English language in a creative and attentive manner, including conversational, reading, writing, and listening skills.• Used advanced language teaching theories designed to engage students and their learning styles (visual, auditory, kinesthetic) by utilizing games and activities to captivate learner’s attention.