Marcus Benjamin Email & Phone Number

Columbia, Maryland

• Supervisory experience in Manufacturing or Warehouse environment• Strong customer service skills• Strong administrative skills• Ability to run reports for client• You must be able to demonstrate strong business communication skills• You must be well versed in Excel, Word and Outlook, and be familiar with a database• Must have flexibility to work over-time hours• Supervisory skills with human resources related activities• provide our client with exceptional customer service • Maintain strong company culture of fostering a multi-cultural and team-oriented work environment• Utilize superior skills and organizational skills to perform scheduling, payroll, and maintain employee human resource records• Develop strong client and employee business relationships that are both rewarding and fulfilling.

Washington D.C. Metro Area

- Focus on SALES and SERVICE to increase business revenue and opportunity. Secure, renew and expand requests for services (orders) and arrange delivery of temporary employees- Inform applicants of job openings and details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities. - Interview job applicants to match their qualifications with employers' needs, recording and evaluating applicant experience, education, training, and skills. - Review employment applications and job orders to match applicants with job requirements, using manual or computerized file searches. - Select qualified applicants or refer them to employers, according to organization policy. . - Instruct job applicants in presenting a positive image by providing help with resume writing, personal appearance, and interview techniques. - Attend and conduct workshops and demonstrate the use of job listings to assist applicants with skill building..- Act as direct liaison between the client and associates. . - Communicate regularly and effectively with managers, clients, associates, development, service and recruiting teams to increase business activity.- Secure, renew and expand requests for services (orders) and arrange delivery of temporary employees. - Develop, present, or respond to proposals for specific client requirements, including request for proposal responses and industry-specific solutions..- Recommend well thought out solutions to clients to improve business relationships. - Visit clients regularly to validate superior employee performance and service performance.- Prepare and deliver technical presentations that explain products or services to clients and prospective clients. - Hire separate and place clerical and administrative, financial, technical and professional personnel.

Knoxville, Tennessee Area

- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.- Developed company personnel policies, standard operating procedures and employee handbooks.- Implemented ATS, HRIS,- Audited workplace, employee and management policies and procedures.- Developed and facilitated all new-hire orientations. Implemented, and managed Full life Cycle recruiting and job placement- Developed company personnel policies, standard operating procedures and employee handbooks.- Conducted Salary research, job analysis and job evaluations, resulting in quality job specifications.- Built a comprehensive employee recruiting strategy.- Prepared and successfully passed EEOC Audit.

Provide front-line supervision and who manage the day-to-day interaction with agents. As a Coach I am responsible forhelping agents deliver a positive customer experience and achieve key sales and performance metrics. Developing andimplementing creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Willensure quality customer interactions and create a sales-oriented culture.Established project control procedures such as project forecasts and cash flow projections.Established operational objectives and work plans and delegated assignments to subordinate managers.Completed 4 performance reviews each quarter, offering praise and recommendations for improvement.Compiled Launched Metric Bay Program resulting in 14% increase in Sales PerformanceLead and direct the work of QA and CTT team. Responsible for development of CTT’s and job compatibility decisions. Have hit 100% monitoring completion goal 4 months in a row since taking over the team.Interview and hire peers for coach position, with responsibility for training and development for outside hires

Arlington, Va

Managed 200 employees on a DOD security contract. Reduced employee turnover by 5% through shift bid, creatingagent tracking of attendance based surveys taken by building employees, availability, and seniority on a quarterly basis.Established and maintained 3 vendor partnerships (DOD, building owners/management and DTM Corp). Establishedoperational objectives and work plans Completed 200+ performance reviews each quarter including feedbackMaintain safety and integrity of building procedures ( Post Orders)Carry out surveillance via CCTV Perform inspections Analyze data and conflicting facts and arrive at well-reasonedsolutions while coordinating and submitting all findings with office of Security for DODShop Steward for union ( 2 years)

Provided Security Presence, population control, enforced rules and regulations of the establishment.Monitor ingress and egress via front entrance and checked for proper and valid identification.Coordinated with manager all concerns.Maintain payroll, conduct staff review, interview, hire, evaluate terminate personnel.Manage and provide restaurant, security and after hour personnel for various establishment throughout the greaterWashington, D.C and Prince Georges County Maryland areas.Directed the work of 25 independent contractors.

Clinton, Md

Primary point of contact for client and talent.Primary resource for client/ talent on- site visitsPair media outlets via web- application/Maintained and updated media contacts for client.Researched and improved media contact effectiveness. Updated client information for web application.Posted all articles and advertisements regarding clients according to client needs.Maintained client and employee database.Cultivate and improve client relationship and bridge new relationships with new companies and potential employees.Recruited personnel Read, reviewed, and submitted resumesInterviewed potential clients and talentNegotiated talent/ client wages

Business, Management, Marketing, And Related Support Services

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program