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Specialties: B2B Sales - specifically CMO, BPO & Software; Consultancy, Commercial Negotiation, Internal & External Communication Management, New Proposition Identification & Development, Mortgage Servicing & Arrears Management consultancy
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Customer Success DirectorFinovaCheltenham, Gb -
Client Delivery DirectorIress Feb 2021 - PresentCheltenham, England, United Kingdom -
Head Of Account Management, Contracts And CommercialsIress Nov 2016 - Feb 2021Cheltenham
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Lead Client Delivery ManagerIress Feb 2015 - Nov 2016CheltenhamResponsible for the planning, structuring, leading and execution of large client programmes, monitoring and reporting of the P/L of programmes / projects.Extended responsibilities include:* implementation & delivery strategy of projects as directed by Head of Client Delivery* project Board / Steering Committee meetings attendance and contribution* defining of commercial baseline for each project delivery* ensuring effective change, risk and quality management plans are in place* lead the team of Client Delivery Managers* act as an escalation point for resolution of client issues
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Account DirectorVertex Financial Services Apr 2009 - Jan 2015CheltenhamResponsible for the Vertex commercial relationship, including P&L, with JP Morgan, UBS, Commerzbank (all outsourcing), ING Direct and Alliance & Leicester (software). The relationships include provision of software, CMO, BPO and debt recovery services.Extended responsibilities include:* Management of profit and cost accounts for each client delivery* Management of existing customer base and prospect relationships* Provide industry and regulatory advice and direction to delivery and development teams* Responsibility for ensuring delivery to client and contract SLAs are achieved* Promotion of the fair treatment of customers and ensuring TCF is factored into all decision making processes* Provision of consultation to the Sales Team
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Account Development ManagerVertex Financial Services May 2008 - Apr 2009
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ConsultantVertex Financial Services Jul 2006 - May 2008CheltenhamResponsibilities included:* leading the consultancy for a major investment bank's wealth management arm in the creation of a mortgage division* Project managed the conversion of two clients from paper based manual DD to an AUDDIS compliant service* Lead analyst for two mortgage portfolio sales* Lead analyst for development of and implementation of system changes to ensure full FSA compliance -
Senior Business Analyst / Business AnalystVertex Financial Services May 2000 - Jul 2006CheltenhamLead analyst for the configuration and implementation of software solutions for new clients and software development for existing clients. Role included management of a team of Application Support Analysts and Developers, supporting the live service of three outsourcing clients. Responsibilities included:* Preparation and sign-off of business requirements for system development* Sign-off of IDD (Internal Development Documentation) for Mortgage Servicing system development* Client Management of change control process for system and process development* Lead analyst for General Ledger configuration, reconciliation and implementation across a number of mortgage portfolios
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Senior Project Administrator / Senior Mortgage AdministratorCheltenham & Gloucester (Lloyds Tsb) Oct 1993 - Apr 2000Gloucester, United KingdomOriginally working as a Senior Mortgage Adminstrator providing supervisory functions to the administrative teams gained promotion to the Senior Project Administrator role reporting directly to the Head of SalesResponsibilities across both positions included:* Preparation of key presentation material for the board directors and Head of Sales for delivery to internal and external bodies* Creation of and distribution of supporting documentation for key lending criteria across the Lloyds TSB and C&G mortgage branches* Creation of national lending statistics and presentation material for board of directors* Supervision and training of staff dealing with multiple elements of mortgage administration* Creation of training and procedural documentation for use of company mortgage administration system
Marcus Bennett Skills
Marcus Bennett Education Details
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Gloucestershire College Of Arts & TechnologyBusiness & Finance
Frequently Asked Questions about Marcus Bennett
What company does Marcus Bennett work for?
Marcus Bennett works for Finova
What is Marcus Bennett's role at the current company?
Marcus Bennett's current role is Customer Success Director.
What is Marcus Bennett's email address?
Marcus Bennett's email address is ma****@****x.co.uk
What is Marcus Bennett's direct phone number?
Marcus Bennett's direct phone number is +4478495*****
What schools did Marcus Bennett attend?
Marcus Bennett attended Gloucestershire College Of Arts & Technology.
What skills is Marcus Bennett known for?
Marcus Bennett has skills like Outsourcing, Management, Negotiation, Change Management, Team Management, Mortgage Lending, Portfolio Management, Stakeholder Management, Sales, New Business Development, Mortgage Servicing, Crm.
Who are Marcus Bennett's colleagues?
Marcus Bennett's colleagues are Nishana Lutchman, Frank Vaccaro, Florence Mdaka, Suraj Gregory-Kumar, Amanda Amory, Sarah Bergdahl, Korbi Khouloud.
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Marcus Bennett
Greater London -
2btinternet.com, citb.co.uk -
Marcus Bennett
Creative Partner | Ab Brand And Marketing Agency | Strategy | Digital | Film | Data Visualisation | Marketing CommsSalcombe Regis2ab-uk.com, ab-uk.com -
Marcus Bennett
United Kingdom
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